Pomp Valor review for CustomCat: Print on Demand
Dec. 4, 2017
My first 2 back orders I placed were dispatched in 5 business days, instead of the quoted 2-3 business days. Upon asking I was told, that 'we dont guarantee it'. In which case, you should write it exactly that way in your FAQ's, or provide a min and max timeline rather than a vague average time that you cant adhere to. I made the mistake of actually offering one of their products. It has been 7 business days since I placed the order, the order is yet to be fulfilled, no one answering the helpline, AND my client has opened a case against me. Waiting for this nightmare to end so I can delete this app.
Hello! I am sorry you had a poor experience with us. Just so you know. Our 2-3 business day window is an AVERAGE, not a guarantee. Your 2 orders you made with us took 6 business days and this was in the heat of the holiday season. This is expected from any ecommerce site, worldwide around the Christmas time. 11/12 months out of the year, 90% of our orders get fulfilled in under 3 business days. Also, we have an amazing customer service team that you can contact us during business hours via phone, facebook, and email. We would love to have you back for 2019!
