CustomCat: Print on Demand
Sell Custom Products – Low Prices, 48-Hour US Printing
Rating
4.3
feedback
101
chart
#1,484
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
7%
-
Less than a month
21%
-
Less than a year
42%
-
More than a year
26%
Reviews Summary
CustomCat has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted in the reviews include quick delivery for UK customers, quality products at great prices, attentive customer service, easy integration with Shopify, and a wide range of customizable products. Customers appreciate the print quality, fast production and shipping times, and the helpful and knowledgeable support team. On the other hand, negative aspects mentioned include issues with the design process, delays in shipping, inconsistent print quality, and limitations in customization options like sleeve printing and custom sizing. Some users also expressed dissatisfaction with the Digisoft decoration method and the pricing of the products.
Highlights
Review RSS Feed
All reviews
Jan. 24, 2026
how do i find custom cat fulfilment section so they ship from uk. im in uk and want quick delivery? love it so far
Nov. 18, 2025
Set up my store with CustomCat as the print on demand. Using CustomCat Support - Help instructions, I set up different shipping methods. One being "express". My customer ordered an item. Selected express. Did not receive item till 10 DAYS LATER. First, they used a lame excuse of the item not passing a quality check. Then they came back and said it was because I used "express" as a type of shipping and they don't offer express. Their help literally offers an option for overnight shipping and does not say you cannot name it "express" in shopify. Sad that they couldn't figure out what express means and ship it with the proper method. Worse that they made excuses instead of taking ownership.
Thank you for the feedback. We’re sorry for the frustration around this order. We do offer multiple expedited shipping options, and it’s important that those services are configured correctly in Shopify so orders route as expected; our team is always available to help with that setup or to upgrade shipping prior to fulfillment. We take communication seriously and appreciate you raising this, as clear expectations around production and transit timelines are critical for merchants and their customers.
Nov. 7, 2025
Nov. 7, 2025
I'm really not impressed by the design process. They have presets, which are nice as you don't have to worry about the sizing, however if you want to choose a custom size, it keeps reverting back to the size it wants! Also there's only an option for the front and the back, no sleeve, no where to put your branding logo on the design. I was so excited to finally find a store that did a jersey that want's sublimated and then super bummed by the design process.
Thank you for taking the time to share this feedback. We’re sorry to hear the design experience didn’t fully meet your expectations, and we understand how important flexibility around sizing and branding can be. As a production-first platform built for scale, some features prioritize consistency and throughput, but we do support custom positioning on the product you ordered and would be happy to help clarify that workflow. We’re also actively working toward expanding placement options, including sleeve prints and additional branding features, as our automation continues to evolve.
Oct. 20, 2025
I've been using Custom Cat for 2 years and have had really great experience with very few issues. In the rare occasion where I've had a missing order, they were quick to help find a resolution. Appreciate the great customer service.
Thank you for the feedback and for being a long-time CustomCat partner. We’re glad to hear your experience has been consistently positive and that our team was able to help resolve the rare issues that came up. We appreciate your continued trust and support.
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