CustomCat: Print on Demand
Overall, the reviews are strongly positive toward CustomCat. Many merchants praise the app for easy Shopify integration, a simple setup process, and a user-friendly backend that makes it straightforward to create and sell custom products. A major recurring strength is product quality, especially print quality, apparel selection, and the availability of larger sizes and athletic styles. Reviewers also frequently highlight fast production and shipping times, fair pricing, and the ability to offer quality products without holding inventory. Several users say the app helped their business grow, improved customer satisfaction, and made POD easier to manage. Customer support is another standout theme in the positive reviews. Merchants repeatedly mention helpful, knowledgeable, and responsive staff, with multiple reviews specifically praising phone support and individual team members who went above and beyond to solve problems or correct mistakes. That said, there are some notable negatives. A few reviewers report poor print durability, including ink washing off or peeling after the first wash, and one user said quality issues drove them away entirely. Other complaints focus on pricing being too high, the lack of wholesale/bulk pricing, confusing workflows such as split shipping or duplicating designs, and limitations in managing or editing products after export to Shopify. A small number of users also reported order-processing or payment issues. Despite these concerns, the overall sentiment is very favorable, with most reviewers recommending the app.
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This exactly what I was looking for. Printful and Printify make it difficult to actually to earn a profit from POD sales. CustomCat has quality products like Bella+Canvas and fair prices. The integration with Shopify was easy. The only thing that wasn't intuitive for me was the split shipping and how that works, but CustomCat's support team was quick to help out. I'm currently on the Pro trial but it looks like a perfect fit for us.
Great POD provider with a great app and excellent support when needed.
CustomCat has the best staff, especially JT. He made the process so painless for me. He even volunteered to assist me in areas that I didn't realize I needed assistance in. I feel so much more confident about this new journey, due to this interaction.
We've used several other print on demand services. The quality of the products from CustomCat is superior to the others that we tried. Their customer service is also fantastic. Definitely recommend them!
I feel nothing short of BLESSED to be working with Custom Cat as my print on demand provider. I am currently on my 3rd year working with them and EVERYTHING about them is outstanding! I especially love their new DigiSoft Ink, which is much nicer than DTG or DTF! The ink actually stays on my customers' shirts through many washes and withstands the test of time. The customer service is also AMAZING. These people are super kind and have consistently taken care of me and my orders as if I was family. Turn around times are EXCELLENT, and if you ever need support, you can reach out to them on their Facebook Page or by email, and you will ALWAYS receive a prompt reply : ) I love everything about Custom Cat!
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