Rating

4.2

feedback

551

Reviews

chart

#789

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    3%
  • Less than a month
    14%
  • Less than a year
    50%
  • More than a year
    31%

Reviews Summary

CustomCat is highly praised for its quality products, fast production and shipping times, excellent customer service, and user-friendly interface. Customers appreciate the variety of customizable products, the print quality, and the efficient support team that resolves issues promptly. The app is commended for its reliability, especially in terms of product quality and customer service. However, there are some concerns raised about occasional product issues, such as print quality inconsistencies and discontinued items not being communicated effectively to sellers. Some users also mentioned challenges with the app's interface and the need for improvements in certain areas like product duplication and design management.

Highlights

Quality products and fast production/shipping times
Excellent customer service and user-friendly interface
Reliability and efficient support team
Occasional product issues and communication challenges
Interface challenges and need for improvements

Rating Breakdown

  • 5
    76% (418 ratings)
  • 4
    3% (14 ratings)
  • 3
    1% (8 ratings)
  • 2
    5% (28 ratings)
  • 1
    15% (83 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

July 25, 2024

I've tested multiple POD providers, and when it comes to print quality and customer service, I've found CustomCat to be the best.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2024

CutomCat is one of the best POD companies I've dealt with. What makes them such a favorite is their large selection of products at great prices and outstanding customer service. I can always get someone on the phone whenever I have any type of issue. I highly recommend them!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 30, 2024

Amazing App. Integrated so well with my shop. It was easy to use, with many resources if you have any questions. Their customer service is always spot on too. Better than any other POD company I've ever used. More notable things about them are their lightning fast production and ship times. My customers are so happy to receive quality items fast. 10/10 would recommend!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2024

My first time was a success earlyer this year and my father uses his blankie every single day this winter. The only day off is the washing day ! Most seriously, in terms of POD, I recommand CustomCat highly ! Great products, great quality and so simple to use ! So I'm back and will be. Thank you all at CustomCat !

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2024

I have used CustomCat for the past several years as the primary vendor for our website, www.ROMEOCLUB.com. Very happy with their service - you can call or email and get a reasonably prompt response. Other than a couple of product issues these past few years, 90% of the issues were "user errors". The most recent "user error" last week, they went above and beyond to quickly resolve (same day) my mistake. Wonderful, friendly and efficient service.

Using app

Almost 6 years

Total reviews

1

Average rating

5.0

All reviews

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