CustomCat: Print on Demand
Custom Cat has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted include the outstanding print quality with the new DigiSoft Ink, excellent customer service, quick turnaround times, and a wide range of customizable products. Merchants appreciate the quality items at great prices, attentive representatives, and the ease of use of the app. However, some negative aspects mentioned include issues with shipping delays, lack of clarity on shipping methods, limitations in the design process, and concerns about the print quality not meeting expectations in some cases. Despite these drawbacks, Custom Cat remains a popular choice for many merchants due to its overall performance and customer service.
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I feel nothing short of BLESSED to be working with Custom Cat as my print on demand provider. I am currently on my 3rd year working with them and EVERYTHING about them is outstanding! I especially love their new DigiSoft Ink, which is much nicer than DTG or DTF! The ink actually stays on my customers' shirts through many washes and withstands the test of time. The customer service is also AMAZING. These people are super kind and have consistently taken care of me and my orders as if I was family. Turn around times are EXCELLENT, and if you ever need support, you can reach out to them on their Facebook Page or by email, and you will ALWAYS receive a prompt reply : ) I love everything about Custom Cat!
A great POD provider! Quality and support are excellent. I only needed support once, with an app integration issue (not a problem with an order), and their team responded quickly and got it resolved.
how do i find custom cat fulfilment section so they ship from uk. im in uk and want quick delivery? love it so far
Set up my store with CustomCat as the print on demand. Using CustomCat Support - Help instructions, I set up different shipping methods. One being "express". My customer ordered an item. Selected express. Did not receive item till 10 DAYS LATER. First, they used a lame excuse of the item not passing a quality check. Then they came back and said it was because I used "express" as a type of shipping and they don't offer express. Their help literally offers an option for overnight shipping and does not say you cannot name it "express" in shopify. Sad that they couldn't figure out what express means and ship it with the proper method. Worse that they made excuses instead of taking ownership.
Thank you for the feedback. We’re sorry for the frustration around this order. We do offer multiple expedited shipping options, and it’s important that those services are configured correctly in Shopify so orders route as expected; our team is always available to help with that setup or to upgrade shipping prior to fulfillment. We take communication seriously and appreciate you raising this, as clear expectations around production and transit timelines are critical for merchants and their customers.
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