CustomCat: Print on Demand
Sell Custom Products – Low Prices, 48-Hour US Printing
Rating
4.3
feedback
102
chart
#1,547
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
7%
-
Less than a month
21%
-
Less than a year
42%
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More than a year
25%
Reviews Summary
Custom Cat has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted include the outstanding print quality with the new DigiSoft Ink, excellent customer service, quick turnaround times, and a wide range of customizable products. Merchants appreciate the quality items at great prices, fast production and shipping times, and the ease of use of the app. However, some negative aspects mentioned include issues with shipping methods, design process limitations, dissatisfaction with the Digisoft decoration method, and concerns about print quality and ink durability. Some users also mentioned difficulties in making changes to products once exported to Shopify.
Highlights
Review RSS Feed
All reviews
April 17, 2026
I feel nothing short of BLESSED to be working with Custom Cat as my print on demand provider. I am currently on my 3rd year working with them and EVERYTHING about them is outstanding! I especially love their new DigiSoft Ink, which is much nicer than DTG or DTF! The ink actually stays on my customers' shirts through many washes and withstands the test of time. The customer service is also AMAZING. These people are super kind and have consistently taken care of me and my orders as if I was family. Turn around times are EXCELLENT, and if you ever need support, you can reach out to them on their Facebook Page or by email, and you will ALWAYS receive a prompt reply : ) I love everything about Custom Cat!
Jan. 24, 2026
how do i find custom cat fulfilment section so they ship from uk. im in uk and want quick delivery? love it so far
Nov. 18, 2025
Set up my store with CustomCat as the print on demand. Using CustomCat Support - Help instructions, I set up different shipping methods. One being "express". My customer ordered an item. Selected express. Did not receive item till 10 DAYS LATER. First, they used a lame excuse of the item not passing a quality check. Then they came back and said it was because I used "express" as a type of shipping and they don't offer express. Their help literally offers an option for overnight shipping and does not say you cannot name it "express" in shopify. Sad that they couldn't figure out what express means and ship it with the proper method. Worse that they made excuses instead of taking ownership.
Thank you for the feedback. We’re sorry for the frustration around this order. We do offer multiple expedited shipping options, and it’s important that those services are configured correctly in Shopify so orders route as expected; our team is always available to help with that setup or to upgrade shipping prior to fulfillment. We take communication seriously and appreciate you raising this, as clear expectations around production and transit timelines are critical for merchants and their customers.
Nov. 7, 2025
Nov. 7, 2025
I'm really not impressed by the design process. They have presets, which are nice as you don't have to worry about the sizing, however if you want to choose a custom size, it keeps reverting back to the size it wants! Also there's only an option for the front and the back, no sleeve, no where to put your branding logo on the design. I was so excited to finally find a store that did a jersey that want's sublimated and then super bummed by the design process.
Thank you for taking the time to share this feedback. We’re sorry to hear the design experience didn’t fully meet your expectations, and we understand how important flexibility around sizing and branding can be. As a production-first platform built for scale, some features prioritize consistency and throughput, but we do support custom positioning on the product you ordered and would be happy to help clarify that workflow. We’re also actively working toward expanding placement options, including sleeve prints and additional branding features, as our automation continues to evolve.
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