All reviews

Rating Breakdown

  • 5
    79% (83 ratings)
  • 4
    2% (2 ratings)
  • 3
    3% (3 ratings)
  • 2
    5% (5 ratings)
  • 1
    11% (12 ratings)

Reviews with Text

  • 99% (104)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 7, 2025

Using app

About 5 years

Total reviews

5

Average rating

3.6

5 / 5 Share

Oct. 20, 2025

I've been using Custom Cat for 2 years and have had really great experience with very few issues. In the rare occasion where I've had a missing order, they were quick to help find a resolution. Appreciate the great customer service.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the feedback and for being a long-time CustomCat partner. We’re glad to hear your experience has been consistently positive and that our team was able to help resolve the rare issues that came up. We appreciate your continued trust and support.

5 / 5 Share

Sept. 24, 2025

We work with custom cat for our business. They provide quality items at great prices. We also really love our rep. He is attentive, quick to respond and address any concerns, always on top of our account and always available to us. We highly recommend Custom Cat for merchants.

Using app

5 months

Total reviews

5

Average rating

4.8

Developer Reply

Thank you for the kind review. We appreciate the trust you’ve placed in CustomCat. We’re glad to hear the product quality, pricing, and account support have been a strong fit for your business. We’ll be sure to share the feedback with your rep, and we appreciate the recommendation.

5 / 5 Share

Sept. 6, 2025

I've used customcat over all the other POD apps because of the timeframe to produce, ship and quality.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the feedback. We appreciate you choosing CustomCat. We’re glad to hear our production speed, shipping timelines, and print quality have met your expectations. Thanks for taking the time to share your experience.

5 / 5 Share

Aug. 27, 2025

These guys are chef's kiss (muah!) awesome! Print quality aside ( but print quality is exceptional as well, I don't exactly know what "digisoft" even really means, but I DO know that I like it) this is like an old school business from the mid 90's (in the good sense), if you have a question or problem and need to call them.... you can actually get a HUMAN BEING on the phone!! (imagine THAT!) they are super helpful and patient (if you are as dumb as I am) and will help you reach the finish line. Specifically, I have mostly spoken with 2 reps in particular. Much props and praise to both JT and Mike. They are doing the lord's work out here. I briefly tested the waters with the bigger players ( printify, printful, etc) and I landed on planet CustomCat. Highly recommend. ALSO a tad cheaper pricing and equal if not faster delivery time. USE THIS PRINTER!!!

Using app

13 days

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for the kind words. We really appreciate you taking the time to share your experience. We’re glad to hear the print quality, turnaround times, and hands-on support have made a difference for your business. I’ll be sure to pass along the feedback to JT and Mike. They’ll appreciate it. Thanks again for choosing CustomCat.

5 / 5 Share

March 28, 2025

Custom Cat is amazing! Everything from the quality of the product to the ease of use and most importantly their next-level customer support. In grateful to have them as a partner as I build my POD business!

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 15, 2024

Custom Cat was a great way to introduce my products. I look forward to more product choices.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 11, 2024

Needed some high quality hoodies for a trade show and they delivered big time. Signed some big accounts because of it...and it was a tight timeframe.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2024

I've tested multiple POD providers, and when it comes to print quality and customer service, I've found CustomCat to be the best.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2024

CutomCat is one of the best POD companies I've dealt with. What makes them such a favorite is their large selection of products at great prices and outstanding customer service. I can always get someone on the phone whenever I have any type of issue. I highly recommend them!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 30, 2024

Amazing App. Integrated so well with my shop. It was easy to use, with many resources if you have any questions. Their customer service is always spot on too. Better than any other POD company I've ever used. More notable things about them are their lightning fast production and ship times. My customers are so happy to receive quality items fast. 10/10 would recommend!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2024

My first time was a success earlyer this year and my father uses his blankie every single day this winter. The only day off is the washing day ! Most seriously, in terms of POD, I recommand CustomCat highly ! Great products, great quality and so simple to use ! So I'm back and will be. Thank you all at CustomCat !

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 12, 2024

I have used CustomCat for the past several years as the primary vendor for our website, www.ROMEOCLUB.com. Very happy with their service - you can call or email and get a reasonably prompt response. Other than a couple of product issues these past few years, 90% of the issues were "user errors". The most recent "user error" last week, they went above and beyond to quickly resolve (same day) my mistake. Wonderful, friendly and efficient service.

Using app

Almost 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2024

I've been using Custom Cat as our POD provider for about 2 years now and I am very happy with the product quality and services. When there's an issue with an order, their support team fix it immediately. I love that I can stand behind the products that I offer on my online store. Highly recommend.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

June 4, 2024

I have been through the ringer when it comes to POD companies and I can say for sure custom cat is BY FAR the best of the best in quality of prints, size options, prices, customer service and shipping time; most of my products have even arrived early. I've only had one bad print and it was replaced without any resistance from the company. Every customer has been more than satisfied with the product saying "it looks just like the picture and one customer has claimed they've washed their shirt over 10 times and it looks brand new still truly incredible. I adore this company and if I could give more than five stars I would. GREAT COMPANY, GREAT PRODUCTS, GREAT PEOPLE. I even received compliments from the customer service on my art work. Thank you for being you custom cat and never change!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2024

CustomCat is the ultimate Shopify app for custom printing. It excels in print quality, offers lightning-fast turnaround times, and maintains excellent communication through emails and a thriving Facebook seller community group. This user-friendly app provides a diverse range of customizable products, making it a must-have for e-commerce entrepreneurs. Highly recommended!

Using app

Over 1 year

Total reviews

4

Average rating

3.0

5 / 5 Share

Nov. 24, 2023

I have been absolutely floored with Custom Cat's customer service and quality! I recently made a mistake with a large order - completely my fault - but contacted Custom Cat to see if there was any way they could help. The customer service rep Mike B empathized with me and went above and beyond to help alleviate the sting of my mistake, offering so much more help than I expected. You can trust you're in good hands with Custom Cat! Quality Control is also top notch...he shared that they had to remake several shirts in our order to meet quality standards before they were shipped and all that we received looked wonderful. Shipping was very fast too. I can't recommend them enough and look forward to using them more in the future!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 30, 2023

I've been with Custom Cat since 2018 and absolutely love them. Over the years, I've seen the quality of their prints go up exponentially. The new Digisoft decoration method is out of this world and and absolute game changer. I can't recommend them enough. And sure, they've made a few mistakes over the years, but they've been super quick to resolve them and their customer service team has been so attentive to us. If you're looking for a POD that has exceptional quality AND a wide assortment of activewear, then Custom Cat is it.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2022

Huge range of products, good prices, and easy to use back end. Solid app for anyone looking to add some print on demand products and not worry about up front inventory or fulfillment.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 31, 2022

The application is very convenient to use and very useful for sellers like me. It's very good. Everyone should know about it

Using app

4 days

Total reviews

2

Average rating

5.0