Born Rich Brand review for CustomCat: Print on Demand
June 6, 2018
Absolutely awful company. It took weeks for them to ship out an order. I contacted them after a week of silence and asked them to cancel and refund me so I could go with someone else. They waited DAYS to respond, and didnt even respond to my request saying first orders take longer to ship out. That makes absolutely no sense. I asked again June 2nd for them to simply refund and cancel. They waiting til a day AFTER it shipped to respond and say they can't refund once an order is shipped out. Obviously, because you purposefully waited til the day after to respond to me. This is definitely not the last I'll hear from them. This is the day of fast shipping. It shouldn't take over two weeks to receive a shirt.
Hi. I am taking a look at your account and it looks like you have one order. The order that you placed was shipped slightly after our 2-3 business day window. We ship at least 95% of our order in 2 business days, but once in a great while it can take a few extra business days. This can be due to an increased volume in production. I also see that we refunded you for this order as soon as you voiced your concern, but we did not hear back from you.
