ngoaikiabaolathegioi review for CustomCat: Print on Demand
Oct. 4, 2018
Some orders have taken over a month, they've sent designs from other shops to my customers and their customer service holds zero accountability for their mistakes (They went as far as to blame me for contacting the wrong department once) The fact this is one of the fulfillment companies in which you have to pay a membership fee to lose money is crazy. I'm actually going to be shutting down my site because I have to re-visit my fulfillment options. not worth it.
Hi! I am sorry that you didnt like your experience with CustomCat. I assure you that 95% of our orders are fulfilled within 3 business days. The only time it can take a month to deliver a package is when the delivery location is in a remote location overseas. Usually, the customers ordering from these remote locations understand that delivery can take a little longer. Nonetheless, if something took that long, we will rectify this. I do not see any contact from your account to our support team on this matter. If you wanted to email us we can address this issue.
