My Jazz Wear review for CustomCat: Print on Demand

Nov. 28, 2018

I decided to start with Customcat being that I felt they had the product availability that fit my vision best. Like the last 2 reviews it hasn't been the best experience. I've got 2 orders I processed as a test that have been waiting to be fulfilled for 5 days now. To be fair I processed these the day after Thanksgiving so I'm really hoping the delay is due to holiday processing and not a regular thing. What is disappointing however is the service. I've been trying to reach these guys via the contact phone number which constantly rings then goes silent/hang up. No answer No voicemail. I went the email route for help and did get a response within 48 hours which was nice to see however the response did not address my specific question regarding the order sitting in pending status. The fulfillment instructions have been followed so I'm still unclear as to whether my order is in limbo and requires a fix on my end or if there is an issue on theirs. This really shakes my confidence in these guys if I have an issue that arises with a customer. I'm not ready to trash the app just yet because I've yet to find a POD app that rivals their products for what I want to do, but thought I'd add my experience thus far as a new user that I wish I had set up a test with just one product before taking the time to build out the majority of my store using their SKUs. Lesson learned.