That Merch Store review for CustomCat: Print on Demand
Jan. 2, 2019
UPDATE: Only getting worse = Handling times have become excessive, with no explanation. Orders have taken Over 21 days and counting in fulfillment, won't allow cancellation of these orders, even though they are well overdue, but will tell you it's your responsibility, as you didn't pause the order before it started processing. Catch 22, The orders start fulfillment within a couple of hours of you ordering, so after that, there is no way to cancel, change or amend an order. After discussing with other CC long term users via social groups, I have found i Am not the only one with these issues, a number of users are seeing a decline in quality of service offered by them. Customer service is much less active, not all you messages will get a reply and no very accommodating when it comes to problems. Custom Cat used to be a great POD company, however recently they have been ignoring users issues. You can no longer receive returns if an item isn't delivered. You can't cancel orders, or when you try, they are still sent out and you will be charged. Address changes have now been limited to the original country. ------------------------- I have been using CC for almost 3 years and was happy until now. Since they have been making these changes (Late 2018), i have had to eat up over $200 in charges for items i cancelled, but were re processed and sent out. and now another order which i tried to change the address on, within a few hours, but got an email back saying they cant change the address so the items will be sent anyway. (Not very helpful) and the items will now be posted to no where, for me to pay another $45 to do so. (I gave an alternate address, but told they won't change it.) Very unfortunate as they were doing so well. Just make sure you know their new policies, as you may find your cashflow, and profits being eaten up by order errors like these. On the good side, they do produce good quality items and have a good selection of products to choose from, just a shame about the their recent customer service and lack of help on these issues.
