Bridget Bradley review for CustomCat: Print on Demand

Dec. 23, 2018

By far the worst fulfillment outfit I've ever used. If you don't care about the quality of the items you send your customers, feel free to use Custom Cat. If you don't care how long an item takes to get to your customer, then again, use Custom Cat. Your orders will take upwards of 2 weeks before you receive tracking info and then it will stay in pre-shipment mode for days after that. Once it does finally ship, it's a crap shoot as to weather the item will be of any quality. I originally put up a 1 star review about a week ago, but took it down after I received a call from Custom Cat thinking that they were interested in fixing the problem. (If you want anyone from Custom Cat to respond to any problems you might be having, write a bad review. They will call within hours. Other wise you wont hear back from them.) When I was having a problem I contacted them through email and phone numerous times. No response. Post a bad review they call right away. I regretted taking down the review after speaking with them. And I'll tell you why. What I got was a lot of lip service about how this is a really busy time of year and they have to hire extra help that isn't experienced, (which in itself is an issue) and that they are only human. There was no apology or acceptance of responsibility. I only placed 13 orders with Custom Cat and 2 of them that I know about, were of poor quality. That's a pretty high ratio. There could have been problems with the other 11 that I just didn't hear about. Not only was the quality of the work bad, it took 17 days to get tracking on many of them. I wish I could post a picture of what they sent to my customer. It was beyond unacceptable. The art work was not centered at all and was so far to the left the names fell off the edge of the substrate. The sample I had sent to myself was falling off the edge as well. I know "humans" make mistakes but, any normal person who saw how obviously off center these were would never have packed them up and sent them out, unless of course they just don’t care which is what I think the case it. After seeing how long shipping times were, before I even knew about the quality issues, I decided to buy my own equipment and fill my own orders. So I do know mistakes happen. After doing 1200+ units of my own, I have huge pile of mistakes, but I would never, ever have sent any of them to a paying customer!! My mistakes don't even come close to what they sent out in my name. If mine are even slightly off center they go in to the mistake pile. Custom Cat obviously doesn't care about my customers or me, as their customer. I had asked to have the money refunded for the known mistakes (over a weeks ago) and as of today's writing it still has not been refunded. I sent them a picture of how bad the quality was and expected a reasonable amount of remorse. Instead he was more concerned with the bad review that I had left, than he was about my problem. If someone had shown me a picture of what I showed him, I would have apologized profusely, and agree that, yes this is totally unacceptable and issued a refund with in minutes. Not give a bunch of excuses, "It's a busy time of year and we have inexperienced staff and that I have to understand that... blah, blah, blah" So basically he was saying, you can't blame us for bad quality, because it's out of our control because we are so busy. They took zero responsibility! Custom Cat, don't bother calling me again to beg me to take down my bad review this time. You have earned it! I will not take it down this time. My review stands! Have nice day!