Momo the Corgi review for CustomCat: Print on Demand
Jan. 30, 2019
I just received my product samples today and I'm really disappointed with the quality :( 1. The colour of the fabric seems to bleed through the design, so the parts that are meant to be white take on the colour of the fabric underneath. 2. I ordered a Gildan Ladies 100% cotton T-shirt but the material was very rough and almost had a cardboard texture to it. It is also boxy and not slim fitting at all like shown in the mockups. 3. The tag on one of the T-shirts is completely dried up and you can't make out what it is saying at all. 4. The placement of the logo on the tank top is completely off. It is meant to be on the left pocket area but it's on my tummy area. On the mockups the placement looks fine but not on the actual product. I have read all the other 1 - 3 star reviews and I agree with a lot of what other people are saying about the customer service. It takes them days to respond to you if at all... I feel like if you want to build a long lasting brand you shouldn't use custom cat because of their unreliability. There are so many cases of the same thing happening time and time again with CustomCat so I definitely think that it's a problem that they can't deliver what they promise. I will probably be looking for other POD companies. Really disappointed because I need to push back my launch date now :(
Hi! There is a lot to unpack here. I am not saying that there was not a screw up on your only order, but I assure you this is the exception, not the rule. First off, we have amazing customer service. They work all work week and the occasional weekend (busy times) and we will ALWAYS replace an order for free if the shipment has any issues at all. You just need to email us at our support line. I couldn't find any emails from you, but if you contact us, we can look into the underlying issue. Also, the Gildan Ladies 100% cotton T-shirt is one of the most popular SKUs world wide. If you dont like the feel of this SKU, we have thousands of others you can choose from.