Gringos Global review for CustomCat: Print on Demand
Jan. 31, 2019
I used CustomCat for two months. I wish I could give them zero stars. There customer service is all about placing blame on existing customers and avoiding any responsibility for their poor printing. I had ten initial orders. One of my orders had a different company printed on my shirts. I took my products to local printing shops. The owners I spoke to were shocked that someone would ship this poor product to a customer. Garbage shirts and horrible printing. I donated the shirts to the homeless. I am shocked that Shopify has not distance themselves from CustomCat. CustomCat is bad company for Shopify. Printful, however, has been very helpful during the process. Every shirt printed by Printful was perfect.
Hi. I am sorry you had a poor experience for your first 10 orders. We, at customcat, take immense pride in our support team. We will always take accountability if there is something that we screwed up on, although we are not perfect. We know that. We operate at a 1% replacement rate and while we are proud of this replacement rate, we are always striving to lower that number. You actually used our support email, but the issue is when we responded asking for more information, you never responded. BUT, It is not too late! If you contact us back, we can still help address this issue and rectify it.
