Everything Hippo review for CustomCat: Print on Demand
Aug. 7, 2019
I have several apps in my store. I never bother to read the user guide for any of them. They are intuitive and designed with ease of use in mind. This app has a terrible UI. I tried a dozen times to get my logo file uploaded. it meets all the file criteria they have in their FAQ. Once i finally got it to load and show up. It disappeared. I dont have time to mess with an app that is buggy and poorly designed. Its a shame, I really liked their products and would have sold them if the app wasn't a POS.
Hey Lance – What you are describing sounds like you’re going to our website instead of accessing your app via your installed app section inside of your Shopify navigation. CustomCat receives over 15,000 successful file uploads every day. Instead of issuing a 1 star to your production partner, please either reach out to our support team at [email protected] or invest 25 minutes and watch the succinct training videos we created for new users. They can be found in the blog under resources. You can email me direct at [email protected] and I’ll be happy to walk you through the processes anytime!
