Remnt AE review for CustomCat: Print on Demand
Oct. 7, 2019
CustomCat has quality dtg prints that looked great, something I would sell. The prints were a lot better than Printful's, but there delivery took 2-3 weeks to arrive. Printful's took 7 days, but the quality was poor and I would not sell what Printful sent me. In summary: Good dtg prints, really slow fulfillment.
Thank you, for the nice compliment on our DTG printing. My name is Mike Blotkamp and I reviewed your order history. The reason this order took longer than our current 1.9 business day average can be attributed to the size of the order but more importantly, one of the shirts in your 1st order did not pass our stringent QC stations so we ordered a new blank shirt and reprinted before shipping. We think its better to wait a few extra days compared to sending an item we dont feel is up to yours or our standards so we paid to remake one of the shirts before it ships. Had that shirt passed QC, your order would have shipped in less than 3 business days because all the other shirts pieces in your order were ready to ship when one did not pass QC. Our stated lead time is 2-3 business days but 90% of our orders do ship in less than 3 days. I just checked todays production report and over 4,000 orders shipped today with less than one business day in production!!! Pretty sweet indeed. I'm confident if you place 9 more orders, even with the 1st order taking longer than usual, your average lead time with CC will be 2-3 business days or less once you have at least 10 orders orders under your belt and can accurately draw a fair conclusion for average lead time. We also invested $18mm in 2019 into new equipment and built a 125,000 square foot addition for the busy holiday season. Even during the weeks leading up to Dec 25th, you should expect production will average less than 3 business days! Stick around and hopefully you can update the 2 star review after a few more orders to see our average lead time. Thanks, for choosing CustomCat!
