The Layne review for CustomCat: Print on Demand
Oct. 14, 2019
My experience with Custom Cat has been very negative! -I placed a sample order on September 21st (just ONE product) -The order did not process until October 7th * (11 business days later) -As of today, October 14th, sixteen business days after I placed my order I still have not received the order and Custom Cat has been less then helpful and they are very slow to reply to messages. This is the second sample order that I have placed. The first order took a long time to arrive and I was very disappointed with the quality. I figured I would try another product and the experience has been even worse! I am so happy that they have shown me how they do business as I can avoid making a huge mistake with my company! * There was NO communication on my delayed orders and my billing and address was were up to date.
Hi Aimee - If we can not process an order for reasons like funds not available or a missing/incomplete address, we automatically alert you via email and the order is displayed in your error queue in your dashboard. The order you are referencing was processed on the 7th of this month. Its the 1st order using a new embroidery file so we paid to have that artfile digitized for embroidery. We ordered the hat on the 8th, it arrived on the 9th and was embroidered and shipped on the 10th. Please reference your CC, or shopify dashboard, for tracking because that order did ship last week. Our stated lead time is 2-3 business days but currently, our average fulfilment time is 1.5 business days.
