EMS Flight Safety Network review for CustomCat: Print on Demand

Jan. 8, 2020

CustomCat is the WORST EXPERIENCE our company has ever had with a Shopify related app or product. CustomCat product quality is horrific and the printing is amateurish at best. There is literally no quality control whatsoever. We lost hundreds of customers before finally switching to professional fulfillment companies that actually care about the store owners they sell to. CustomCat does not care at all. If you care about your own customers, you'll want to avoid all CustomCat products. Whatever amount of time it takes to switch to another app, do it and do it now! The app is deceptive in the sense that you can create products faster with this app than many of the other fulfillment apps on Shopify. The problem is absolutely horrific product quality matched by poor customer service. Again, hands down the worst customer experience we've ever had via Shopify. We're actually surprised Shopify is still sponsoring this app - it reflects poorly on them too. Don't be fooled by CustomCat low prices. This is a case study for "you get what you pay for." And in the case of CustomCat you'll get zero value, lose customers and deal with one customer service nightmare after another. RUN AWAY from this horrible company and their app! Need proof? Call CustomCat during normal business hours and ask a basic question about any product. You'll have all the proof you need. Again, don't walk away from this app, RUN! DO THE MATH: CustomCat has Fifty-four 1-star reviews out of 505 total reviews as of this writing. 10% ONE-STAR reviews! Compare that to an average app of 1-1.5% one-star reviews across all of Shopify. Run-away from this company!