WhiteRiceCowboy review for CustomCat: Print on Demand
Oct. 25, 2019
A: Why would you send hats in a bag and not a box? Frustrated customer that would like to see this change. B: Thank you kindly for the response. It took me a long time to figure out as I had deleted many apps and reinstalled due to an issue. I just happen to be in my final review after reinstalling and posting t shirts, etc and ran into the log files and noticed an order#. This hat was chosen from an advertiser to wear on his show. He said the hat was good other than the bag delivery and was bent out of shape. I'll reinstall maybe and use the app. Would like to see reviews of the product while creating the appeal.
Thanks for your review. CustomCat ships hats with air pillows inside the cap to maintain the structural integrity during transit to buyer. We ship 500+ caps every day and the Sept report shows 2 were replaced due to damaged in transit. We stand behind our service and would always replace an order that is lost, or damaged, in transit. Your hat was delivered over 100 days ago? We typically cant replace a shipping issue over 3 months after you received the order but you can email [email protected], with a picture to illustrate any order concern, and tell Mike B said it's okay to buy you a new hat. I can also be reached at [email protected]
