JAMOREBLUE review for CustomCat: Print on Demand
June 14, 2020
bad, bad, bad, do not reply, keep sending auto emails, do not solve problem, if you are with them check order shipping, they over charge, my client paid 4.90 shipping and on their orders is 13.91, and also they charge you in somebody else name and you do not know. like mylocker.com is confusing i am trying to solve a problem and no where to call. bad service..
Hi Julio, we would like to apologize for your negative experience with CustomCat. Shipments to Alaska and Hawaii will require additional shipping time and cost more to ship. Our shipping rates can be found here: https://blog.customcat.com/expedited-shipping%e2%80%8b/. MyLocker is the parent company of CC. Fulfillment charges may show up on your billing statement as MyLocker or CustomCat. I can see that your first order shipped within 48 hours which is amazing under the circumstances. As you know, bad reviews can be very damaging and we would like to clear up any questions or concerns you have about our fulfillment services. We'd like to learn more about your specific situation and make things right. If you wouldn't mind sending me an email to [email protected] at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
