DoxieGuy BBQ LLC review for CustomCat: Print on Demand

1 / 5

Aug. 4, 2020

5 of 7 orders were wrong. received totally wrong products. my logo was done in completely wrong color. customers received products for a company that wasn't even mine.

Using app

13 days

Total reviews

1

Average rating

1.0

Developer Reply

Hey Scott, Thank you for your review! We're very sorry to hear you're having a negative experience with our services at this time! I was hoping to hear back from you regarding the email I sent to you on the 4th of August. The reason why the hat printed Orange versus Red is because of the RGB values in the design file. If the RGB values are crossed between two of our color thread values, our machines can get tricked into mapping the wrong color thread. I sent you the RGB values to correct the issues on future orders! So, please check your email, I sent it from [email protected]. If you have any questions or concerns, please contact me directly at [email protected] anytime!

CustomCat: Print on Demand for Shopify
CustomCat: Print on Demand
4.2 star
552 reviews

Customcat - Print On Demand App | Top Rated POD...

Shopify App Store