ConfidentLeeMe review for CustomCat: Print on Demand
Aug. 20, 2020
Do not recommend. The jobs are inconsistent and customer service is trash. If you do reach out to customer service, be prepared to be sat in the queue. They DO NOT respond in a timely manner. Jobs will come back with graphics in the wrong spot, too small or the ink colors already faded or not consistent with your actual design.
Thank you for your review! We're sorry to hear that your experience with us has not been the most positive, but I hope we can improve it moving forward! We stand behind our service 100% and will replace any irregularity. We're not perfect but we do own our mistakes and make it right. Please be sure to use the envelope next to the order info in your processed order dashboard. Our team responds to active sellers who request day to day order related help quickly. You'll get a much faster response than sending to the support group who handles sales and technical assistance. Sorry for the handful off issues but we always want to work with you to make it right and were proud that over 98% of the overall orders we ship are issue free! If there's anything we can help with or if you have any concerns, feel free to contact me directly at [email protected] anytime!
