Dog Sportwear review for CustomCat: Print on Demand
Nov. 20, 2020
I am an advanced user, but this app is horrible. I accidentally processed an order, contacted customer service, and placed another order. However, the canceled order still shows in process 4 days later (that is canceled) and the second order is no where to be found. I find it very hard to contact customer service and trying to process manual orders is a nightmare.
Hello! I see our support cancelled and issued a refund request within 6 minutes from the time the order you accidentally submitted was processed. Thats good because we often ship orders the same day they are processed so I'm glad support was so quick to help. The next shopify order ( 1056 ) did not have CustomCat as the vendor so it could not process. Please click the manual orders tab in your navigation to view info about orders you placed manually through the app. Your shopify orders show in your account dashboard under view all but manual orders placed through the app live in the Manual Orders tab. I'm Mike Blotkamp and I'll give you a call today to clarify any questions.
