Mama's Lil Tshirt Shoppe review for CustomCat: Print on Demand
Dec. 18, 2020
Choosing to use a new app during the busiest season of the year almost promises to be a disaster, but my POD was out of ornaments, and CustomCat had them, so I thought I'd give it a try. First two bulk orders were completed and shipped in super fast time, instilling a false sense of security. Then the problems started and haven't stopped. I'll break down all of the issues with this app to make this review as comprehensive and helpful as possible. 1) there are no status updates of your orders. If you place a manual order, just sit back and pray it gets shipped. You'll never know if it's in review, in production, etc. The only thing you'll know is that it's shipped. 2) They do not fill manual orders in the order in which they were received. If you have 20 manual orders, even if they're all for the same design, you never know which one will be filled first. 3) User friendly? Not in the least. My other POD app lets me select the product I need to order. I had to recreate the product for every order I needed. Is there another way? Maybe, but I never found it. 4) Consistency. I ordered 30 of the same design. They are in no way the same product. The hole for the ornament string is askew in a many of them, to the point of them being crooked. The design isn't centered on all of them. I spent $150 on an order that wasn't even close to being correct. 5) Response time. Took me 4 tries over 7 days to get support to answer ONE question. They still haven't responded to the above referenced issue. 6) Inability to view your orders. If you make a manual order, all that is there is the order number, and name. There are no links to click and see WHAT the order is, or confirm the order that arrived looks anything like the order you placed. Case in point today, I received an order and the hole for the ornament is in the person's head of the photo. I'm super certain that I didn't do a memorial ornament by hanging it from the deceased person's head. 7) There is no inventory tracking. The closest they come is letting you know a size is out of stock. You have no idea if they'll be able to fulfill any bulk orders of a certain product on Shopify, because there's no inventory listed. All in all, it's probably one of the worst apps out there for POD. When you receive an order that's wrong and you spent $150, you don't want to stew in anger for days on end waiting for any response. When you order 30 of the same design, you want 30 matching products. I will say the quality is very good when they're right and their shipping is very reasonable, especially for 2 day ground for bulk orders. I couldn't in good conscience recommend anyone use this app, though.
