The Parker Brothers Collection review for CustomCat: Print on Demand
Feb. 18, 2021
I've used this app for 5 months. The quality of the apparel is great to me so far. The sizing seems a bit off. Larges fit like mediums and 2xl fit really bigger than the actual size. I gave it 2 stars because communication is just horrible. As a business who wants ppl to utilize their app, you would think that customer satisfaction would be a priority. It took a month one time for a response, 3 weeks, and 2 weeks. Every single rating lower than 5 star, ppl are complaining about the same thing, POOR CUSTOMER SERVICE. When will this change custom cats?? I have a order inquiry still unanswered. I am missing 2 hats and a jeans shirt out of my recent order. My other recent order is missing 1 youth hat, like what the heck?? I am definitely searching for another app that can meet my needs. I LOVE PRINTFUL! Love that they have a online customer service where you can chat with a live rep, their app is dope, and they respond to emails right away! TAKE NOTES CUSTOM CATS!
Hi Mavis, I have enjoyed chatting with you. The reason you were not seeing our responses has been identified. Now that you corrected the spelling in your email address in your support settings, you will always see our responses. We average closer to 4 hours for responses, not 4 months. I'm available if you have any other questions regarding what you can and cannot do with your embroidery art files. Thanks again!
