The Wolf Cartel review for CustomCat: Print on Demand
July 7, 2021
got 1 order, 7 days later no order, no communication telling me the item was out of stock, I had to open a ticket just to find out 6 days later but my customer had to get refunded.
Hi Wolf! Congrats on your 1st order and sorry it included an OOS variant which moved it to your error queue in your CC dashboard. I see this order was placed on July 2nd. These types of orders are super easy to manage in your CC dashboard. I think there is a misunderstanding here and I'm more than happy to help clear up any confusion. Please email me at [email protected] with a phone number and good time to call you. I see you put a lot of work into your store and we would hate to lose you due to an OOS variant. BTW - merchants would rarely refund buyers in this situation. I'll explain more when we talk and I'll send you the link to the order management video tutorials from our website. Thanks man...look forward to chatting with you.
