Hand and Hide LLC review for CustomCat: Print on Demand
Feb. 9, 2022
I really wanted to like this app. I found it after a search for t-shirt drop-shippers with Shopify integration. I designed 4 shirts with identical layouts and the process is not at all intuitive. You can't just duplicate a design on another style of shirt. After several days of trial and error, I finally got the products exported and I ordered a sample. It arrived within a reasonable time and was OK-ish. The sizing seems very odd (short torso and short arms but wide chest) and the shirt was super stiff when I first pulled it out of the packaging. After washing, it was fine. The print quality is OK but not great. My main issue is that the products once exported into Shopify no longer live on their website and if you want to make changes to your current products, you need to start from scratch and re-export. If you want to see your current costs for a product you have to search through a spreadsheet to find it. I contacted customer support several times and did get timely responses but overall, the experience leaves me wanting. I am definitely searching for an alternative.
Thank you for your feedback. We are currently developing a feature in your CC dashboard that will display & allow edits to each variant you exported to your store. You may want to consider utilizing our exports templates which makes it easy use the same design on multiple garments on future exports. Or, you can select the products first, then upload the artwork on step 2 for a design to be automatically added to all the products you selected. We even have a bulk-editor that allows you to adjust the design positioning preset to multiple items at once. We provide a few different options for viewing the pricing of our catalog items (a spreadsheet being one) but you can also view the prices for our items in the catalog within the app and on our website. I’m sorry to hear the ¾ sleeve Next Level tri-blend baseball raglan didn’t fit you as expected. The shirt dimensions should match the size chart that exported to your product page. The stiffness you felt before washing is the pretreatment applied to the shirt to bond the ink to the fabric. This is somewhat unique to this style of shirt because of the combination of polyester, ringspun cotton & rayon can sometimes make the material a little stiff but the first wash takes care of that. Consider the T200 ¾ sleeve raglan which is 100% cotton or the 4420 Colorblock ¾ sleeve Raglan as alternatives. We appreciate the compliment about our support team. If you ever need any help, we can also be reached at 844 874 8623.
