Rating

5.0

feedback

250

Reviews

chart

#884

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    8%
  • Less than a month
    52%
  • Less than a year
    29%
  • More than a year
    7%

Reviews Summary

The reviews for the Froonze app are overwhelmingly positive, with users praising the excellent support and customer service provided by the app team. Customers appreciate the ease of use, customization options, and the seamless integration of features like wishlist, loyalty program, and customer account management. The support team is highlighted for being responsive, helpful, and willing to go above and beyond to meet users' needs. Users also mention the affordability and value for money offered by the app. However, there are a few minor issues mentioned, such as styling mismatches with themes and the need for additional features like product reviews and physical gifts as rewards.

Highlights

Excellent customer support and service
Ease of use and customization options
Affordability and value for money
Minor issues with styling and missing features
Seamless integration of wishlist, loyalty program, and customer account management

Rating Breakdown

  • 5
    97% (243 ratings)
  • 4
    1% (2 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (1 ratings)

Reviews with Text

  • 96% (238)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 2, 2026

The support team is very good

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for your review!

5 / 5 Share

Jan. 27, 2026

The support from the app is awesome!!!!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your review!

5 / 5 Share

Jan. 21, 2026

Onboarding with the Froonze team was amazing. They answered all questions before installation, even though we bombarded them with quite a few. Alexandru was especially patient, responsive, and helpful throughout the process. The value of the app is amazing as well - it delivers as expected and feels well worth it.

Using app

19 days

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for your review!

5 / 5 Share

Jan. 20, 2026

I started to look for a loyalty app. It was a mess to find the 10 best apps. Either it was horrible expensive or to complicated to administrate. The froonze app gave me a very good first impression at the beginning. Therefor I decided to install and test this app. I started with the wishlist function to implement it in my shop, because the running current wishlist app had technical problems which the app owner could not fix it. The support team from froonze was open to listen to my requests and added additional functions which came not out of the box. Also, the adjustments within my Expanse theme (not coding, only to setup the style). Such kind of extensions was not possible to do it with other app wishlist providers. Now, I was very happy with the profession of the developers and support team. This was the reason to continue now with the loyalty function. Via an online video call, I got the first explanation how the system works and how to implement it. Furthermore, they did all customizations which I would like to have in a profession way. Out of the box it is running very well, also. If other customers given 5 stars, I would like to give 7 stars for the rating. I am from Germany, and I can recommend everyone who is looking for a wishlist and loyalty program to test the froonze app and to test the support itself. They are very friendly and open to understand my requests. I will go forward with such 2 functions and I will give an update in half a year. Best regards Norbert

Using app

17 days

Total reviews

18

Average rating

4.8

Developer Reply

WOW! Thanks for such an amazing review! We are so happy to hear we are a 7-star app now 😊

5 / 5 Share

Jan. 20, 2026

Using app

Over 1 year

Total reviews

5

Average rating

4.8

Developer Reply

Thanks so much for your review!

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more