XO Clothing Company review for Appikon ‑ Back In Stock
April 9, 2020
I am so disappointed. I never write reviews, however this is necessary. We have ran out of stock on several different items and prior to us restocking them, myself and my team signed up from our website to be notified via email and text. We then uploaded over TEN restocks. NOT ONE OF US WERE NOTIFIED. NOT ONE. I reached out to support which was a JOKE. Three days later I am sitting here and it is still not fixed. I tested it again yesterday morning prior to uploading another restock and I literally just got a text message (still no email) almost 24 hours later. DO NOT waste your time or money on this service. You will lose a lot more then you will gain.
Hi, Thanks for your review and I am really sorry for the delay in support. We are getting very high volume of support tickets these days. That being said, I have escalated your request and you will get a solution for the issue within 2 hours. I have also sent you a message in the app support system. Our goal is to provide the best customer service to each and every customer. Thanks for your patience.
