Custlo ‑ Customer accounts app
Custlo Shopify Customer Account Page Customization App
Rating
4.7
feedback
57
chart
#3,843
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Feb. 17, 2025
It was a decent looking customer dashboard and it worked well for the first few days. I was using the free version and was considering switching to the Growth plan, but out of nowhere it stopped working and was back to the original customer dashboard. I contacted support, and they responded same day. They said they'd check the issue and see what they can do. Its been close to two weeks now and I had sent another message a week ago to see if they forgot or something but it seems they disregarded my issue and chosen not to respond. I will be uninstalling this app now and looking for another one with better customer support. While I am not sure how they treat their current customer base, I can say for a new customer like me, its been a displeasing experience, to say the least
Thank you for sharing your feedback and for giving our app a try. We're truly sorry to hear about the difficulties you experienced and for the delay in resolving your issue. We understand how frustrating this must have been, especially when you were considering upgrading to our Growth plan. Your experience does not reflect the standard of service we strive to provide, and we sincerely apologize for any inconvenience caused. We appreciate you taking the time to let us know about your concerns, as it helps us improve our support and product for all users. If you’re open to it, we would love another opportunity to address your issue and make things right. Please feel free to reply to this message or reach out directly to our support team, and we’ll prioritize your case. Thank you again for your feedback, and we wish you all the best in finding a solution that meets your needs. Best regards