Customer.guru Net Promoter NPS
Track segmented Net Promoter Score with e-mail surveys
Rating
4.5
feedback
195
chart
#3,471
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
16%
-
Less than a year
51%
-
More than a year
28%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include easy installation and use, helpful customer support, increased customer reviews, simple design, and the ability to track customer satisfaction. Users appreciate the app's simplicity, effectiveness in collecting feedback, and the insights it provides for improving customer experience. However, negative feedback revolves around poor customer support, high pricing for smaller businesses, issues with survey scheduling, and inaccuracies in survey responses. Some users also mentioned the lack of response to emails and difficulties in stopping scheduled surveys.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 12, 2023
Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying. Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them. I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.
Aug. 9, 2022
Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????
July 14, 2021
Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.
Jan. 6, 2021
So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us
Dec. 9, 2020
easy to install and use. Would be awesome to be able to archive scores rather than deleting them. nice dashboard feature
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more