Customer.guru Net Promoter NPS
Track segmented Net Promoter Score with e-mail surveys
Rating
4.6
feedback
65
chart
#4,098
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
14%
-
Less than a month
29%
-
Less than a year
42%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify App are mostly positive, highlighting its ease of use, effectiveness in collecting customer feedback, and the ability to improve customer experience. Users appreciate features like the dashboard, quick setup, and integration options with other platforms like Slack. However, there are some concerns raised about the pricing, limited customization options, slow or lack of support response, and the inability to stop scheduled surveys. Overall, the app seems to be valuable for understanding customer satisfaction and making improvements, but there are areas that could be enhanced to provide a better user experience and support service.
Highlights
Review RSS Feed
All reviews
Aug. 9, 2022
Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????
July 14, 2021
Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.
Jan. 6, 2021
So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us
Dec. 9, 2020
easy to install and use. Would be awesome to be able to archive scores rather than deleting them. nice dashboard feature
Sept. 21, 2020
I have had customer guru for a while on our website now. Its lovely, as it gets customers to try out products. The only reason I gave it 4 starts is so they can maybe improve the appearance of their comments. Contine the good work! Thanks
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more