Customer.guru Net Promoter NPS
Track segmented Net Promoter Score with e-mail surveys
Rating
4.6
feedback
64
chart
#4,092
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
14%
-
Less than a month
28%
-
Less than a year
42%
-
More than a year
8%
Reviews Summary
The app receives mixed reviews from users. Positive aspects include ease of use, quick setup, and the ability to collect customer feedback effectively. Users appreciate the app's features such as the dashboard, integration with other platforms like Slack, and the NPS program. However, there are concerns about the support provided by the app, with users mentioning slow or no responses to queries. Some users also find the pricing to be on the higher side compared to other similar apps. Suggestions for improvement include better customization options, additional features like follow-up questions, and more flexibility in managing surveys and reviews.
Highlights
Review RSS Feed
All reviews
Aug. 9, 2022
Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????
July 14, 2021
Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.
Jan. 6, 2021
So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us
Dec. 9, 2020
easy to install and use. Would be awesome to be able to archive scores rather than deleting them. nice dashboard feature
Sept. 21, 2020
I have had customer guru for a while on our website now. Its lovely, as it gets customers to try out products. The only reason I gave it 4 starts is so they can maybe improve the appearance of their comments. Contine the good work! Thanks
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