Custom Pricing: Wholesale B2B
Wholesale, Member and Bulk Pricing for Shopify
Rating
4.4
feedback
1,077
chart
#2,782
All reviews
Rating Breakdown
Review RSS Feed
Oct. 11, 2024
If I could give this app negative stars, I would. Perhaps it works fine if you have under 100 products OR if you just want to apply discounts based on amount spent. However, if you are trying to set up pricing based on Customer Tags so they only see their pricing, this app is complete trash in that regard. It absolutely failed every step of the way. Not only does it take FOREVER for it to sync data, the logic is so poorly thought out that it has to RESYNC every time a price change is made to the shopify price. ummm ever heard of a check? You know to check which data is updated and which is the same and then only sync the updated data? Apparently the team at BOLD has not figured that out. No, seriously they actually haven't considered it. But then get this, even after it re-syncs EVERYTHING, it does not always update the pricing for every item. And to top it off they don't keep an error log for the SYNC you just spent hours waiting for to understand what the issue(s) were are. Now, let's talk about their support. That is limited to 9am-5pm CST with NO OPTION for support outside of regular business hours. This means if you run into an issue with their app, they are non-existent after 5pm CST, and don't even try to get ahold of them on the weekends. OH, did I mention that when the app is syncing parts of the app don't work? Yep, forget about reviewing products or anything else in the app while it's syncing because you can't access them... at all! This app is so poorly coded, its logic was not thought out in the least, the UX is confusing and problematic and their support seems to have zero idea why things don't work and respond with... "It works for other people"... If you are considering this app, RUN! DO NOT WALK AWAY. It is a complete waste of time and energy.
Jan. 30, 2024
Their customer service is really bad. They sent an email instructing me to reply back to the email after I completed a step. I then receive an email chastising me for sending them an email.
We are so sorry to hear about your experience. Due to change in our ticket submission process, you received an automated reply from the system. We will certainly review our process! Thank you for your feedback. Our deepest apologies once again!
Jan. 24, 2024
We are trying this app on a completely new theme, we have been trying to install it properly for the last 5 days but no luck. Their support is responsive, they are trying to help us install for the last 3 days but they break more than they fix. We will give it another day or two but if they cant install it we will quit. Never install this app on a live theme. If you cant handle 3-5 days downtime of your store, do not install this app. Auto install, easy install my aaa.
Thank you for taking the time to write in. We are genuinely sorry for the issues you've experienced. I can confirm our team is actively investigating every angle and working hard to resolve this problem. Thank you so much for all your patience.
Jan. 9, 2024
the most important feature that the app is supposed to do, which is to apply discount rates according to customer group, does not work on the payment page. if it cannot do this, why am I billed from the day I downloaded it when it was free for 15 days, and why can't someone give me a real answer. customer service is terrible.
Thank you for your feedback. We'd like to apologize for the issue you are facing on your store. Our development team is working hard to get to the bottom of the cause and we hope to get you back on track as quickly as possible! Thank you so much for all your patience while our development team works to resolve this.
Dec. 17, 2023
Wholesale prices on showin up at checkout. I brought this to your attention a couple of weeks ago, and I thought it was fixed, but yesterday, a wholesale customer told us she sees regular pricing. I tested it and saw retail prices, not wholesale prices when I checked out.
Thank you so much for writing in to let us know. Our team has reached out to provide some support. We hope to make your experience better and get you back on track as quickly as possible!
June 3, 2023
In their publication they promise $20 a month, at the time of payment it is $40, it is double, they lie about their price, it is a hoax.
Thanks for writing in! Feedback like yours alerts us to merchants that may need our help. There are 3 different plans within Custom Pricing that can be activated or deactivated (depending on your needs) from within the app admin under settings > account plans. The Quantity Breaks plan can be used at $20 month alone. We would love to help you sort out your needs and fix any issues with your price plan. You can reach us from our Help Center (https://support.boldcommerce.com/hc/en-us) anytime! We’d love get you back on track!
Dec. 6, 2022
Doesn't work if a customer checks out using Apple Pay or Shop Pay. I asked support, and they confirmed with is a limitation. Ironic considering BOLD's slogan is "Checkout With Limits"
Thank you for taking the time to write in! We are sorry to hear you are having trouble with these express payment gateways. These payment options can be used as long as the option appears within the checkout page. Our team has reached out to provide you some additional information. Please keep your eye out. We are always here to help!
Oct. 18, 2022
When it works- great. but now CSV uploads are not working and much like the review below, support(?) isnt reading the information provided as to where their app is failing- they send a bunch or unrelated pre-scripted replies, or links to articles that are unrelated. Then dont answer for 24 hours. so freaking fed up ..
Thank you for your feedback. When our level of support falls short of our client's expectations, we take it very seriously. I have checked in with our support team and see that have been in contact to resolve your issue. I hope that we can turn this around and get you back on the road to success.
Oct. 16, 2022
Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of
Thank you for taking the time to leave your feedback. I am sorry to hear that you have had a less than positive experience so far. Our goal is to help you succeed. I have checked in with our support team and can confirm our team is actively working with you to find a solution that works for your store’s needs. We thank you so much for all of your patience.
Oct. 16, 2022
Worst experience ever! The apps stopped working and generated damage on my website, then they sent a message saying that they had a problem and would probably display the wrong prices for the customers.
Thank you for your feedback. We are so sorry for the experience you had. Our team is looking into the issues you have experienced. We thank you your patience. Please keep an eye out for further communication from our team.
Feb. 12, 2024
Should you require an application characterized by inconsistent functionality, coupled with a support team whose assistance is often limited to basic troubleshooting such as enabling or disabling features, this software may meet your criteria.
Appreciate the kind words. The team is always happy to assist. We will be sure to pass along your wonderful feedback to Azm! Thank you for choosing Bold!
Feb. 19, 2022
Buyer beware!!!! This app will screw your theme up permanently if you uninstall it. It leaves code throughout your theme and messes up future theme updates. They also don't give you support on the weekends so if they screw you over on a Friday or Thursday you're out of luck for at least a week. The actual app doesn't work well, to begin with, if you have people use discount codes it won't work with the custom pricing. Pretty awful development, worse support, and a major headache to part ways with them.
Thank you for taking the time to leave your feedback. We are very sorry to hear you had a frustrating experience with our app and support and we want to assure you that we take this very seriously. I can confirm a member of our team has reached out to you to help.
Oct. 27, 2021
I have requested to give me an update a week ago, and yet the team fail to deliver app updates on time nor fail to give me prompt response.
July 23, 2021
We are truly disappointed when this app continued to bill us $79.99 for 4 months even after uninstalling the app.
July 14, 2021
I downloaded this app and then realized it was even more expensive for the item I want however it shut my store down for 24 hours by removing all the add to cart buttons from my products and nobody could buy anything.
Thank you for your feedback. We are so sorry you are experiencing this, we would like help resolve this issue any way we can to get you up and running.
June 2, 2021
Bad customer service ,bugged app .really bad experience. lost a lot of money due to this app. I wouldn't recommend any bold apps ,overly priced
May 12, 2021
I'm writing this review to save other business owners some precious time. After installing this app ($39) and an add-on quantity breaks app ($20), I spent 4 hours setting up my quantity breaks groups and found that it only works for the public side of the website. Quantity Breaks does not function with Shopify POS and it also doesn't work if you create orders for customers in the order admin. 4 hours of my time that I can't get back. Bold would be wise to state that their app has limited functionality.
April 28, 2021
This app doesn't load properly with Galleria theme, or at least it is what the developer is saying. Should not take forever to load a page when the app is supposed to do it. Bold Custom pricing simply doesn't work even if you pay the $59.99 option. This is ridiculous and put us 2 months behind launch day without any proper solution
Feb. 22, 2021
After installing the application, the price tags of the products disappeared. I have requested support several times but nobody was interested.
Thank you for your review. We apologize for any inconvenience that this may have caused you, we want to resolve the issue you are experiencing. Thank you for your patience as we work on a solution.