Richpanel: AI Customer Support
All reviews
Super responsive and helpful! Walks us through process and makes sure we understand. Harsh is the best!
Stellar software for the price, does nearly everything that something like Gorgias does, at literally 25% the cost, crazy. Great Job team. Moved our entire CX stack to Richpanel + Aircall, working great for unified sales/service analytics.
Always helpful. The social media moderator (AI) is dope. It gets the job done very well as long as you use the correct prompts. Richpanel is the way to go!
Great app. Their Manoj, their support agent even take time to have a call with me to explain to me the automation. Thanks a lot.
We have been using for some time now, and loving it. So easy to have an overview of what the CS team is dealing with, the level of queries, and how we can add value for our customers. If we have a question, the team at RP is there quickly with help and an answer :-)
My feedback is that I really like how they resolve my concerns quickly and efficiently. Good job!
Really great experience, we had some trouble understanding pricing but we had a quick demo call where they also clarified pricing. I was impressed with their team! We have loved the tool so far, it's been a game changer and we are able to resolve customer's concerns so much faster!
This platform is wonderful! We have used Hubspot and Gorgias, but Richpanel has the best of both platforms. Amit and his team are amazing to work with. If we are having an issue, I email them, and within minutes, I have a response of "We were able to locate the issue and fixed it" or "We will look into this and get back to you." I have an answer by the next business day for most issues. We have also provided feedback, and they have taken it and made this CRM beyond what we could have suggested. I hope our partnership lasts a really long time Thank you Richpanel Team!
Very nice and full featured with a modern interface. Great service too.
We've only been using Richpanel for a few weeks, but I can already say it was worth migrating. Our team loves the AI features and it saves us a lot of time! Promps to Deepan who helped us set it up!
Rich Panel is a game changer for our customer service! The interface is super clean and organized. This saves us so much time and cannot recommend it enough. Plus the support is incredible!
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