Richpanel: Customer Service AI

May 17, 2021

All your customers service in one place! And the best part? They support you with a free plan to begin! Their customer service is amazing and all the guys i have spoke until now helped me in all of my inquires!

April 30, 2021

It's been a blast working with the Richpanel team from start to finish. Although we are still in our early stages after implementation, our team has appreciated the thoroughness of the Richpanel team to mediate concerns, answer questions, and provide a variety of solutions based on their expertise. They thrive on feedback in order to create a help desk platform that meets the needs of all teams and for that, it's been a great experience so far working with them.

April 27, 2021

Amazing app and great customer service. I use it in different stores, itlian, german and worldwilde and i'm always very happy whit this app. Absolutely reccomanded

April 27, 2021

Great App. Looking forward to centralized messaging and efficiency from automation. Love the support received to date!

April 23, 2021

Richpanel has been the most all encompassing ticketing and CRM I've found so far Customer Service is excellent!

March 17, 2021

I just got this app, and the trial alone was amazing, so I upgraded. Had some issues getting my IG connected, by not fault of theirs but they were so helpful and spent an hour on a screen share assisting me and getting me connected. Definitely recommend them and will continue using them for all of our needs.

March 4, 2021

All you need to know about this product can summarized as follows: It's pure genius. That's all you need to know.

Feb. 19, 2021

We had some questions about some functionalities of RichPanel and reached out to the helpdesk. The helpdesk was very swift in responding to our requests, and managed to help us to achieve our goals in setting up some automation configurations within RichPanel interface. Even though we are still on the free plan, we are still getting a very quick responses from them. The level of services are excellent, and would definitely recommend others to use their services.

Feb. 11, 2021

ultra fast technical support when I got a issue opening Richpanel. The fact we get 500 conversations for free and this level of service is insane to me. Definitely will keep using Richpanel for life with my current and any future business for sure.

Jan. 28, 2021

Nous avons installé cette app depuis quelque temps et elle est vraiment très complète comparativement à d'autres. On voit les transactions détaillées des clients, tout est regroupé à un seul endroit, etc. Il y a plusieurs canaux pour les contacts (mail, tchat) et tout est directement visible dans le dashboard de chaque clients. Le support est aussi très bien et nous très bien soutenu tout au long de l'implémentation et surtout pour configurer les DNS. Finalement, on peut bénéficier de 100 discussions avec de nouveaux clients par mois gratuitement ce qui est pour nous important comme nous démarrons à peine notre activité. Je ne peux que recommander cette application.

Jan. 21, 2021

This app is very great!! am very happy I discoverd it, my business will be much better. the support team is very effective. Thank you!!!

Dec. 14, 2020

I would give this app 10 stars if I could! Very easy to understand and easy to use. It takes the headache out of the customer service emails. the feature I like the most is the order number gets pulled on the right-hand side of the customer's emails once you open them. They also have preloaded email templates. So basically you can reply to customers with just a few clicks. No need to write entire email reply. A top of the line app!

Nov. 30, 2020

We were using Zendesk before and we want a simple yet as effective multi-channel customer service platform. We also wanted an easy to understand dashboard and analytics. We were able to get all of that with Richpanel at a very affordable price. It was very easy to setup and the power replies were greate. Their support is very hands-on. Amit, Dorai,Ayush and Manoj were awesome!

Nov. 19, 2020

Had to make a hard choice between Zendesk and RichPanel. With the free 500 conversations each month this is a no brainer! What?! Must have for any small business looking to invest in customer service.

Nov. 13, 2020

Awesome product and team! We've gone from Zendesk to Gorgias & now to RichPanel, couldn't be happier with the decision. The platform is growing quickly and the founders really listen to our feedback and care for their product.

Nov. 10, 2020

l am amazed by the unbeatable customer service . The application does exactly what its meant to do . Its classic , easy to use , And the customer care is amazing .Special thanks to Amit for helping me .WOW WOW WOW .

Oct. 21, 2020

This is exactly what I've been looking for. Since my business is small, I'm so grateful for their free plan. It fits my needs perfectly and when I reached out with a question they responded right away.

Oct. 14, 2020

Richpanel and the team are AMAZING! The program is very easy to use and the team provides impeccable customer service. They tailored Richpanel to fit our team.

Sept. 18, 2020

The Richpanel team is progressive, innovative and more importantly swift to understand and adapt to specific use cases. They are an amazing, dedicated team that cares about the success of their clients as well.

Sept. 16, 2020

Richpanel is an e-commerce customer service helpdesk that has integrated well within our business and reduced the workload of our customer support staff significantly. The implementation of Richpanel was a smooth process with good support from the company in any queries we had during the early stages of using the software.