Richpanel: Customer Service AI

Sept. 15, 2020

Richpanel has been a life-saver for our small team! The self-service features made us choose the app. The portal is intuitive and incredibly easy to use for our customers and easily modified and updated by our team. The installation is very quick as well. Getting our team migrated over was seamless, training was easy and our agents were up and running in less than an hour. Also, the deflection rates are amazing as compared to other tools. Most importantly, the team is incredibly responsive and helpful. They really understand our needs and what we are looking to improve and they are incredibly open to hearing our feedback!

Aug. 28, 2020

The decision was easy to choose Richpanel! After seeing the software and all the features it was capable of we were extremely excited. Staring at screens all day and the back and forth between other programs is exhausting and time consuming so it was important we found a software that was pleasing to the eye and had the function to be our sole source for work flow. What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success. I can't speak enough on the service we received at the beginning that still occurs a month into our partnership with them! Happy customer service reps makes for better service all around and it's all thanks to Richpanel!

Aug. 5, 2020

Awesome app & amazing support team! This has made our customer interactions so much more efficient and organized, by compiling our emails, facebook messenger, and our chats all into one convenient place. Plus you don't have to dig through Shopify to find order details, as they are all connected right inside your RichPanel inbox. Highly recommend!

July 15, 2020

What I like about this app. It's easy to use and the support team is fantastic. It's just fabulous to recommend using this app. Thank you to the great support team.

July 12, 2020

We're always finding more ways to take advantage of all the Richpanel features! Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent. Our team loves it too, it's easy to use, and agents have order and customer information at their fingertips. I highly recommend this app, the Richpanel team is fantastic to work with, and we now have multiple stores using it; we couldn't be happier.

July 10, 2020

Our team loved this application from the minute we installed it. It gives a very robust and impressive look at your customer's perspective. The backend is very user friendly to set up. The Task Bots are very customizable and easy to set up as well. All around we absolutely love it! The technical support is also excellent with fast turn around time for help.

July 8, 2020

We use this app to manage our customer service support. The software is just what we needed to respond to customer inquiries quickly without having to having to jump back and forth between Shopify and the our email platform. All the customer data needed is right there. The functionality of the bot is a key distinction between Richpanel and other services. On top of that, Richpanel’s understanding of the customer service flow and best practices has been a huge help to us. The team at Richpanel have been so helpful a d gracious with their time and personalization. I’m very happy we made the switch and it’s perfect for our growing business.

July 7, 2020

I have used many help desk apps at times I found myself needing multiple apps to really manage my CS, with rich panel not only is the setup and flow of the app superior to others the customer support and personal setup you get from the rich panel team is unmatched. Highly recommend for anyone looking to have your customer support simplified!

June 24, 2020

This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!

May 12, 2020

Richpanel has been a game changer to our Customer Service Team. Their support team is second to none and the whole executive team is committed to making this platform the best customer service platform in the world. Their self help features are game changers and can impact ticket processing volume and reduce human interaction with customer service issues by up to 40%. If you are using Zendesk or Gorgias like we were, take a second and talk to the guys at RichPanel.

May 12, 2020

I have used this app to power up the customer service. It is running smoothly and help us on improving the support quality!

May 6, 2020

We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.

April 28, 2020

Comprehensive app providing awesome features for managing an e-commerce store! Well-designed! Looking forward to mobile notifications for on-the-go support!

March 20, 2020

This app is everything I was looking for and more. It is perfect for automating support including order support by item and order number. I have previous ecommerce experience, and with Richpanel I feel I am ready to take on support in an organized, streamlined fashion. It is the perfect app to grow with, too. It is perfectly scaleable from one person providing support to many. I feel I am really ready for support with Richpanel. This is going to be an easy app to train customer representatives on when the time comes as well. I'll be able to hire people with minimal training. And everything is setup now, so I don't have to worry about it when I get busy. Richpanel really makes support a breeze.

Jan. 28, 2020

I highly recommend this app for anyone looking to add a live chat. Their support is really helpful and responsive.

Jan. 20, 2020

Love it! I highly recommend it to anyone as it has a great free plan to get you started. Support, chat, and email, all in one!

Dec. 16, 2019

I used this app to make our customer service more seamless! so far it has worked and their team is very responsive. I recommend this app as a useful tool for the customer service portion of your business! Amit is amazing

Nov. 29, 2019

The Shopify/Richpanel integration works like a charm and displays customer order information along with other relevant data. It's nice to be able to use a real live agent to chat with our customers. And the prices are very affordable compared to similar apps. Amit was super helpful in setting up the helpdesk for me and clearing up my doubts. Highly Recommended!

Nov. 27, 2019

Just started using the app and I really like it so far. The developer is very responsive to quickly set up the helpdesk for me. I really like the way I can perform order management inside the app and the custom templates for responses. The best thing is I can respond to all my customer support emails and chat messages from one place.