C:Hub Customer Accounts
C:Hub - Customer Accounts App for Shopify
Rating
4.8
feedback
68
chart
#1,813
All reviews
Review RSS Feed
Dec. 1, 2025
This app does everything for customer accounts and it looks great. I literally added an entire customer accounts page with all the options the bigger places have in less than a couple hours. I even have a floating icon on the site that will take you to customer accounts, contact us and any other pages I have added to the customer accounts section. Great product, very helpful and easy to use.
Nov. 25, 2025
Despite never using and uninstalling this app last month it continues to charge me a monthly cost. No communication that my trial was expiring. No communications from this company at all, in fact. The one-star review here is a plea to stop the practice of carrying over subscription charges into the next month. If you cancel on Oct 13th, for example, your subscription should end on Oct 31st. Rolling it over to the next month is a shady accounting trick that I don't see outside of Shopify.
Hi Trevor, Ezra here from the C:Hub team, I've shot through a few emails to try and get in touch to discuss this one with you, but haven't heard back sorry. I've also tried reaching you on social media this afternoon and hope to hear from you soon. But also just wanted to reply here to share as much information as possible for you. I did jump into your account on our end and could see that you did uninstall our app on: November 8, 2025 at 1:58 pm and could see that the final subscription charge on the account was for the period of: Nov 6 - Dec 6 The Shopify platform simply sees that our app was installed on the 6th, so it applies the charge for the month. However, this is actually a Shopify practice and fully controlled by the Shopify platform. As Shopify app developers, we use the built in Shopify subscription system that handles all payments, which is why you'd see the app charge on your Shopify invoice instead of serperately, from our business directly. I can absolutely understand the frustartion though and am more than happy to help. I'd love to hear from you through email, or social media, anytime. We'll also pass this feedback onto the Shopify team, however please understand that the practice of carrying over subscription charges in this way, is not within our control and is completely handled by the Shopify platform and we'd really appreciate it if you'd re-consider your 1-Star review. Also, sorry to hear you didn't recieve our automated emails, they may have landed in a junk or spam folder, but we'll also investigate that on our end to make sure our emails are and inbox friendly as possible. Thanks Trevor, hope to hear from you soon. Ezra
Oct. 21, 2025
Love this app. Adds so much more than the standard boring Shopify accounts page. Highly recommended. We ran into a problem when we installed a new theme which caused C Hub to bonk. Reached out to support their support and they where able to get it sorted (thank you Ezra). If you'd like your Accounts Page to deliver more of an Amazon style experience for your customers, try this app.
Aug. 22, 2025
The app works wonderfully and it really helps to add some much needed functionality to the normally barebones Shopify accounts experience. The most important thing is that the team has hands down some of the best support we've every experienced from an app developer.
July 16, 2025
I used the app with the (now) legacy customer accounts in combination with Shopify's dawn theme. Everything worked as expected and looked nice, until I decided recently to switch to the (new) customer accounts within Shopify, to avoid trouble if Shopify should retire the old accounts. The app stopped working, and I could not reverse the settings at all. I contacted the support using their chat boot but was only able to talk to AI. I sent two emails with help requests through the app, without getting a feedback for a week, although a collaboration request was sent (which I granted, hoping they would fix the issue). After a week of not receiving any feedback at all through the common channels I cancelled the subscription and deinstalled the app. I then left a 1star review explaining the situation. A few hours later I got a message from Ezra from support via my Facebook business page. It looked like their emails with help and instructions did not arrive in my email inbox and neither in the spam folder (they investigating at the moment what the issue could be). We kept messaging via Facebook as this seemed to be the only way of communication for the moment. Ezra and his developer were able to address and fix the issue within the app that made it stop working in my shop. As of today I have reinstalled the app, it is up and running with no issues in combination with the (new) customer accounts. Ezra was very communicative, and offered outstanding support and assistance. The customer support was outstanding as soon as they discovered another way to contact me. The issue with not receiving their customer support mails is still existent, and not related to issues with my own email setup (running a business email through an Australian web hosting company with also great support and service: Ventra IP). The emails from the app for installing and deinstalling the app itself arriving in my email box, so there must be another issue somewhere which I am not able to address, but the team of the app is working on that issue as far as I know. If you are looking for an app with clean customer experience in the accounts, I can highly recommend this app.
May 10, 2025
Excellent App: Does everything it promises, and does it very well. Highly recommended for its reliability, efficiency, and user-friendly design.
Using app
3 months
Total reviews
3
Average rating
3.7
May 2, 2025
C:Hub is a great solution for our needs. We have wholesale customers, and needed a simple UI, but we also needed some advanced features. Was VERY happily surprised by how this team works. They gave us proactive support, and even did some custom configurations to help this work ideally for our customer. We now consider them strategic partners. Not just an app. They really care. And it makes this a real solution.
May 12, 2025
I discovered a discrepancy between what’s achievable in the actual app and what is shown in their demo account. I reached out to ask if they could help me replicate the look of the demo account. Within 24 hours, I received a response from Dave in Australia, who explained that due to the new customer accounts using passwordless login, this setup is not possible. This means the demo account is misleading, as it showcases features or a setup that cannot currently be replicated by real users. It feels like a bait-and-switch tactic to entice subscriptions, which is disappointing and unacceptable.
Thanks Rene, and sorry for the confusion - our app works on both Shopify’s new passwordless and legacy customer accounts. The demo you saw runs on our legacy version and remains fully usable if you’re on Shopify legacy customer accounts. I’m sorry for the misunderstanding and that Dave didn’t explain this clearly - he’s very sorry about that. Dave, our head developer, stepped in to handle support while I (Ezra) was away. We’d just released our new account-page version which is compatible with both Shopify legacy and new customer accounts and hadn’t yet updated the demo; it took us a few days after launch, so I apologize for the delay on that and the confusion it caused. Thanks for getting back to our communications after your review as well so we could explain this, and of course thanks for giving our app a try - we’re always here to help you set up either version, so just let us know and please always feel free to get in touch with any questions in future Rene.
March 20, 2025
This is arguably the best looking app for a Shopify Customer backend. Its just clean helpful and appealing to look at vs the antiseptic Shopify backend for customers. Shopify recently changed many thing which totally broke this app but, the support team led by Ezra was awesome at getting everything fixed in about 10 days and keeping me informed daily on their progress. The price is very fair for what you get and I am very happy with the apps visual appeal and the great customer service/support!
March 7, 2025
This outstanding app has significantly improved my Shopify store and seamlessly fixed the issue of redirecting visitors to the registration page instead of the login page. If you're facing the same problem, install this app, and it will be resolved instantly! The customer service is exceptional—I'd give it more than five stars. Thank you for providing such a fantastic solution!
Feb. 18, 2025
La mejor aplicación para cuentas de cliente sin duda. Aparte de estética tiene además muchas opciones para integrar otras aplicaciones.
Dec. 10, 2024
Tried other similar apps but this one is by far the best, reasonably priced and works flawlessly. Excellent App, easy set up and plenty of customisable areas. Cant speak for the Support as not needed it :) Look no further if you want to transform that abysmal Shopify standard customer account look A++++++++++++++++
Nov. 22, 2024
This app takes customer login to a whole new dimension. simple, clean, customizable - perfect. a must have if you want to greatly enhance customer experience. I was looking for an simple "reorder" app. this app covers it and a ton more. great value and I advice you to install this app RIGHT NOW!
Nov. 5, 2024
Good app, makes accounts look much nicer. My only wish is the ability to add Product Metafields to orders, this way customers can see the latest ETA for preorder products on their order pages.
Sept. 10, 2024
Great app with a lot of useful functions and easy to use. Great customer service from Ezra. Recommended.
Aug. 27, 2024
If you activate the phone number section in the profile builder use this CSS code in the custom css section to stop the entry box going off the page on mobile. .chContent-BPG-group-Value.chHasPhone { max-width: 75% }
July 20, 2024
this app is wonderful, and offers much needed extensibility to shopify customer accounts ( at lower price tiers)