Mini:Custom Fields Personalize
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Contacted support for an overcharge, and they were quite rude and unprofessional.
I'm sorry your experience left this impression. That's the last thing we want. For anyone reading: the charge here wasn't an extra or duplicate fee. It was the standard charge for app usage after the free trial ended. Because billing is handled entirely by Shopify, this type of charge appears on the merchant's next Shopify billing cycle even after an app is uninstalled, which can make it look unexpected. The subscription was fully cancelled, and we also issued a credit for the unused remaining time as a goodwill gesture. For context, this inquiry came in on a Sunday and we replied right away, we genuinely try to be responsive and respectful in every conversation. I'm sorry if my tone came across otherwise.
Not only are the setup instructions for conditional logic completely different from the UI in the app, I didnt get a free trial. It charged me right away. Wasted $5 on this garbage app.
I’m truly sorry for the confusion you experienced.We’ve already sent you an email to clarify that no charge was made to your account, but if you do see any billing from us, I’m happy to issue a refund immediately. Regarding the setup instructions, we recently updated our interface, and it looks like the guide you saw didn’t match the latest UI. We’re fixing that to make things clearer for all users. I’d love to help you get everything working as you intended — please check your inbox when you can. Zel | Minimate Apps
It is of no use, if the app does not have a complete logic, the metafields do not allow changing the order, much less changing the order by logic, the support has very little will to solve things, very bad experience for a payment. application
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