Customily Product Personalizer

July 8, 2022

It's been a game changer for us. We're pushing the system pretty hard and there's always room for improvement, particularly with bulk capabilities, but we love this app and it's an important part of our buying experience now. Also, they've been good to work with and are responsive, for which we are also grateful!

July 7, 2022

This app has allowed me to solve an issue with custom designs for my products. It works well even though you have to adapt to the app as it will not adapt to you. It will take you a bit of trial and error before figuring out how to use it. There are still a few bugs here and there but it looks like they are improving the app constantly. Happy to work with them. I recommend it.

June 22, 2022

Excellent service. My issue was resolved in the hour. We've been using Customily for nearly a year now to offer personalization of our sustainable mailers and stickers.

May 20, 2022

Fantastic App and super helpful team to work with! These guys are the best in the business, and offer a fantastic service!

May 11, 2022

I can recommend Customily to everyone! Super personalization tool, works flawlessly and easy to understand. But especially positive is the service, I have never seen such an incredibly good service! Thank you!

May 11, 2022

This app is so powerful, I can do everything I think of with this app. And the customer service is timely and good!

May 9, 2022

100% recommended, Best Personalization App out there. Robust for large or small stores, Print ready files generation on the background while light preview in real time for front end customers. integrates with the most popular POD companies for seamless production and fulfillment Automation. And Customer Service is top A+ Class. Thank you . Gary Contreras

May 6, 2022

It's quite vast and at the same time if difficult for a lay man to make formats. For background colour change, assets are required which is a huge task. Imagine we had to make 100s of images of each colour (bus of sizes & shapes) and then fix it in their system for each product? I mean, in today's world why it is not automated? There should be a tool to do this. Printable file is always not correct. We have to fix manually. Overall it's time & resource consuming solution which is not 100% automated & expensive app to work with.

April 15, 2022

This app is good once you get the hang of it, there's a huge learning curve to this vs other apps. The customer service is great & respond in a timely manner. There can be some improvements. I also think the price is really high for what the app is, I expect faster loading time for it. But it does a lot what other apps cannot.

April 8, 2022

This really nice apps,we used it for customize of sneakers,and a lot of customers like it.Also we will use it for apparels,tumblers and hats customize marketing.Thanks for such good app.

March 24, 2022

The app is overall relatively good for the purpose of your personalized products here is the pros and cons of my experience and why I choose another alternative. Pros 1. It is not time friendly. Personalisation requires quite some time and a lot of repetitive tasks. 1.1 You can’t move multiple options at once. You have to manually click on each option position and set it to be in a different number. So if you have 100 options with condition that you need to move around you can imagine how much time it will take you and that will be only for one product option. (When I have made the suggestion they have told me they work on this feature two months ago) 1.2 You can not move multiple layers in the template editor window at once and you can not even select them unless they are in order next to each other. 1.3 The template editor window Is unnecessary small and It doesn’t take all of the screen. 1.4 You will have to resize all of your clipart artwork manually and re upload the new files in the library so you can LOAD them again in the preview template feature for faster loading in the product page. This can easily be automated so we don’t have to senselessly waste our time. 2. Missing features 2.1 The arch text doesn’t have stroke options (feature promised for a long time and doesn’t seem to require a lot of coding) 2.2 Finally the feature for automatic thumbnail from clipart has been added. 3.2 No location map (Mapbox integration) or Star/Constellation feature. 3. Bugs 3.1 Sometimes the app reverse the name of the templates you have just renamed. 4.1 The Automatic options creation from template feature doesn’t work properly sometimes, just stuck on loading (took the a month and 1 week to get response for this issue). Is not that it is such a big problem but if you have a massive template with 7 people and the systems decides “not today” good luck having to manually create options setting when you can not even load them from the library. You literally have to create an option, upload every single file, then thumbnail, set the conditions, set the ids, now imagine if you have 7 people and 25 different hair styles for each with at least 7 colours for each hair style. The Options Settings feature need complete rework. 5.1 You will have to start from clipart ID 2 (leave position 1 empty, they blame that on Shopify somehow) on everything you upload otherwise the clipart ID 1 stays loaded all the time and overlaps with other cliparts. 3. Price 3.1 To use the app you have to pay for the monthly fee and then start your work, this can easily be another way like you get to build your store and when you are ready to start advertising you activate your subscription. 3.2 The cost offers per sold product is reasonable. Cons 1. Great integrations with remove.bg to automatically remove the background of the uploaded photo. 2. The ability to create name patterns by connecting multiple text field from the template editor to a single name field in the option settings. 3. Color overlay on photos. Overall what is preventing this software to be truly great and crush the competition is the lack of effort and speed of execution. Im sure they will get there. Consider all options before making a choice because all of those types of software require quite sometime to learn and set up.

Oct. 18, 2022

UPDATE: I've been rocking with CUSTOMILY now for months and many of the issues in my original review have been fixed. They have taken action on all my concerns from the original review. Here is what's been done since my review: Alignment tools have been added, Undo has been added, they've updated the option preview images to automatically crop saving me a ton of time, they've recently introduced layouts which will make my life so much easier. I am going to leave my original review below so you can see what my issues were originally before the improvements. ****Original Review Below**** I was so excited to find this app. I thought it would truly be the answer to my personalized prayers. They are on the right track but have major room for improvement. Here are the I've experienced to date: 1. Incorrect Production Files (not the options customer chose) 2. No undo button when setting up templates. You mess up you just have to start over. 3. No alignment tools in the template builder. 4. Adding new items to libraries already in use is a nightmare. I added a new hair option and I still haven't recovered from the massive mess it has made of my options. 5. Bugs galore hints the issues I'm having with the production files and libraries. 6. My last few tickets have been left unresolved. One ticket they sent me a messaging saying they were closing it cause they hadn't heard from me in 4 days but I was waiting on them to resolve the issue that I had written in about. Like I said they are on the right track but they are not there yet. I'm going to give them a little more time to make this right before I look for a less buggy app. I forgot to add the fact that there are usage fees. In and of itself it isn't bad but when the app is producing incorrect files and charging you for each one THAT is a BIG problem. I'm losing money, customer confidence its just plain bad business.

Jan. 27, 2022

It's very useful for us since our service demands user customization. It's a perfect fit. The apps are easy to explore and deploy. This app deserves more than 5 stars. Great job!

Jan. 18, 2022

Found this app poorly executed. The designer is slow and setup of artworks is cumbersome. Do yourself a favour and try Teeinblue instead. Cheaper with more features. EDIT: In reply to the developer. 1 day was all I required to evalutate the apps performance. I also did not appreciate the email I recieved after uninstalling from your team, where it says "I know you currently have another personalizer tool, but" and attempted to point out "that i'm missing out on a more realistic preview". Again, the alternate app mentioned is cheaper and seems to load faster, and is more straightforward in its setup tools. Thanks

Jan. 13, 2022

This app is very good and can be a game changer in my site. I use for my product and it is very good.

Dec. 16, 2021

Great app with a ton of options to sell customizable products. From engraving to tshirts and mugs, you really can not find a more versatile app that works properly!

Dec. 15, 2021

Great team to work with. Very responsive to questions and assistance. We enjoy working with them a lot and have integrated their app into many of our products.

Dec. 12, 2021

Customily is very powerful and can do a lot. You need to be prepared to figure it out. We have been working with Alejandro and his team for a while. They have been helpful and responsive to our requests. I wish customizations could be delivered faster. We are about to launch, so I will update this after we launch. So far so good!

Dec. 6, 2021

This app is a game-changer and is saving us so many hours of work every single day. We're using Customily to show customers a live preview of their customized product and then automatically creating the print file. The amazing part is that this app allows us to not only download a file of the live-preview, but also a second predefined print file of the exact design that we need to create the individual product. This is the ONLY app i found that is able to do this! The app works seamless with the Debut Theme and also with a AJAX cart drawer. I've also tested other apps before, but this one seems to be the fastest with the fastest loading times. The last thing i want to mention is the incredible customer service. They have a inhouse developer team that is open to help with any change you want to make to your theme regarding the customily app. In this sense i would especially like to thank Flor from the customer service team for helping us with every single question or problem that we had so far. To sum up - This is the best app for customized and personalized products by far!

Oct. 15, 2021

I love the app and all the functions - and not to mention the support. Its amazing! You get help with everything you need.