All reviews

Rating Breakdown

  • 5
    90% (198 ratings)
  • 4
    2% (5 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (3 ratings)
  • 1
    6% (13 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 23, 2023

There's a lot of apps out there for customizing products. So why Customily? Well, their set up process is SO much easier than everything else that's out there. The UI is easy to navigate and all functions are simple to create. This is from someone that is tech savvy, but not to that extent. On top of that, their customer service and dev teams are incredibly helpful. If there's anything that's out of your reach, they are sure to help. Well worth the price!

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your support and kind words! We're thrilled that you're happy with Customily and making good use of it ;) If you need help with anything, you know how to reach us! :D we'll keep working hard to deliver the best service possible!

5 / 5 Share

March 22, 2023

Customily is really amazing. The customer support is good and enthusiastic. I'm quite satisfied with using the app. Thanks to the team!

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Owl Ohh

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks to you for your kind words and review! It's a pleasure to assist you and work with you! If you need further help don't hesitate to let us know!

5 / 5 Share

March 22, 2023

Great support and app for personalization. I found it easier to use than other app like PersonalBridge, TeeInBlue...

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review! We're happy to know you're making good use of our app! :D If you need any help don't hesitate to let us know!

5 / 5 Share

March 21, 2023

Customily is currently the best app for selling personalization. The customer support is good, but it would be even better if everything could be fixed and supported faster. Anyway, thanks to the team!"

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Suzitee

Using app

27 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review! Your feedback helps us to improve our services :) We will work harder to provide faster support during VietNam business hours!

5 / 5 Share

March 20, 2023

Customily is really amazing! It's the best app I've ever used, especially with its customer service function, no matter what problem I have, it's always there to help me solve it in the first place, which is really great!

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My Store

Using app

About 1 year

Developer Reply

Thanks for your kind review :) we're happy that you're enjoying our app and that you find our support team helpful. We work hard to be of service and give our users the best experience possible!

5 / 5 Share

March 17, 2023

Customily is one of the best apps I have come acros. If not THE best! And as for the support, they are there whenever you need and the level of service is out of this world. Could not be happier, and a shout out to Julieta who helped me with a bunch of things with just a few clicks of some buttons. Magic!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review and support! :) We're happy to be of help, please let us know if you need more assistance while learning how to use our app! It's great to have you on board!

4 / 5 Share

March 15, 2023

I would love to give this app a 5 star. It is amazing. However, I taught myself to use it and they have terrible help videos to get you started. It is really geared towards businesses that use print on demand services, however, we decorate all of our items and fulfill them in house. It does work great for us but you will have to figure it all out on your own. Also, I asked customer service to help and they told me completely inaccurate information that I later had to correct on my own to make it work. Just be prepared to spend A LOT of time working on this to make it work correctly. It is far from a plug and play app.

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HatBox

Using app

3 months

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for your review Emily!! :) We're sorry to read that you felt left out on your own! We offer one-on-one training sessions, so if you ever need help again please know that we have that channel available. Don't hesitate to ask for it, we'd love to help you with whatever you need! Having said that, thanks for your suggestions, we're already working on new onboarding videos to make things easier for users that don't use print-on-demand services!

5 / 5 Share

March 21, 2023

Thank you Martina for your help, also appreciate the help from all the team members. Yet still, this APP might be very powerful, it's still very hard to use...

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MOCOFE

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review and feedback! We are working on improving our tutorial videos so everyone can learn how to use Customily faster. If you need further assistance, don't hesitate to let us know, we're here to help you!

5 / 5 Share

March 9, 2023

Very quick response on all queries,I would recommend to use this app for customised or personalised products.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your support! :) we're happy to be of help. If you need further assistance don't hesitate to contact us again!! :)

5 / 5 Share

March 20, 2023

Customily is a fantastic app that provides an excellent solution for businesses looking to offer personalized products to their customers. The app is incredibly user-friendly and easy to navigate, making it simple for even the least tech-savvy individuals to set up and manage their own product customization options. One of the things I love most about Customily is the wide range of customization options it offers. Whether you're looking to offer customized apparel, phone cases, or home decor items, Customily has everything you need to create unique, one-of-a-kind products that your customers will love. In addition to its impressive customization capabilities, Customily also provides excellent customer support. The team is always available to answer any questions or concerns, and they are quick to respond and resolve any issues that may arise. Overall, I would highly recommend Customily to any business looking to offer personalized products to their customers. With its user-friendly interface, extensive customization options, and excellent customer support, Customily is truly the best app of its kind on the market today.

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DENMARY

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 16, 2023

After a conversation with the company's CEO, the service was excellent, and they always listened. Great service, and without a doubt, I will recommend their software.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback! Our live support was offline for a couple of days, but will be back tomorrow! I believe there was a typo error there, but don't worry that it won't be down until mid-April ;) Having said that, we're sorry that you feel that way now, but rest assured that our support team is great and will help you with anything you need! If you don't want to communicate via email or live chat, you can also ask our team for a training session and they will happily jump into a call with you to teach you everything about Customily!

5 / 5 Share

Feb. 17, 2023

Customily App is the top of the line in customizing products. Morena and Jose have been AWESOME in helping me with questions. The App is creative and has so many possibilities in customizing products. I recommend the Customily App to take your website to the next level. Izola

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your support Izola! We're happy to be of help and that you're enjoying our app so much! :)

5 / 5 Share

Feb. 17, 2023

This is a great tool for those offering simple personalization and customization. Just the right tools, and it's right priced. I've been in the product customization software industry for many years with a higher priced competitor, not on the app store, and the feature set here is almost comparable. In fact, I would choose this over that for what I am doing. Some areas that could use improvement: Profanity Filtering - We could use an integration or home grown solution that is more foolproof. Multiple product perspectives - more complex personalization would require multiple views of the product. Color Swatches in Options Sets generated from a Color Library - a bit cumbersome to have to build swatches for the front-end UI (Option Set) separately from the template library. Swatches could be generated from the color library that is referenced in a template for the Option Set. This would save quite a bit in setup time.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review and feedback!! :) Every piece of information from our users helps us to keep improving and developing new features! Regarding your ideas, the third one about the color swatches generated from a library can actually be done ;) our support team will contact you to show you how to do it! Thanks again for your trust and support!

5 / 5 Share

Feb. 15, 2023

Best app for customizing your products. Flexibility 100% and always uptime. Worth it! We have been using it for over 3 years and it only gets better.

Store

Muk BCN

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review and support, Toni! :) It's a pleasure to have users like you! We hope to keep working and developing new businesses together in the near future ;)

5 / 5 Share

March 9, 2023

Ich bin absolut begeistert vom herausragenden Service, den ich bei Customily erfahren habe! Egal, welche Frage ich hatte, mir wurde sofort und umfassend geholfen - selbst bei Themen, die nicht direkt in ihren Zuständigkeitsbereich fielen. Ich bin mehr als zufrieden mit der App, die alle meine Bedürfnisse bezüglich der Personalisierung meiner Produkte erfüllt. Daher kann ich Customily uneingeschränkt weiterempfehlen!

Using app

7 months

Total reviews

4

Average rating

4.0

Developer Reply

Vielen Dank für Ihre positiven Worte über Customily! Wir freuen uns sehr, dass wir Ihnen einen hervorragenden Service bieten konnten und dass die App Ihren Bedürfnissen bezüglich Personalisierung gerecht wird. Es freut uns, dass Sie uns weiterempfehlen!

5 / 5 Share

Jan. 26, 2023

Morena and Jose are amazing. The product is robust and feature rich. Once you wrap your head around the features the product is easily navigated. No better product customiser out there.

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your kind review and support! We're happy to be of help and that you're enjoying Customily! You know how to reach us if you need further assistance :)

5 / 5 Share

Jan. 25, 2023

It's a good app, makes things super easy to sell by offering personalized products. Good speed and easy to use.

Store

JOYIE

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2023

This is a great app if you are looking to offer personalized products that customers can design from your website. They have some of the best support who will help you get up and running every step of the way. I have been very happy with my experience with this company and it has been one of the best options for this feature that I was able to find. I definitely recommend checking out Customily.

Store

FOTO

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for your kind review and recommendation! We're happy to be of help to you and we will continue to assist you whenever needed :) thanks for your trust!

5 / 5 Share

Jan. 11, 2023

The Customily team has opened up such a large market for my brands and given me a sustainable competitive advantage over my competition. Break into high competition yet high volume niches with personalization! A bit of a learning curve but the Customily team is right there to help. Once you get your first product created its pretty easy. Like anything new, you have to be willing to learn it. Worth the effort. Thanks Jose and everyone at Customily!

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your support and fantastic feedback, Kurt! We'll keep working hard so the learning curve is as accessible as possible ;) We're here to help you whenever you need it!

5 / 5 Share

Jan. 10, 2023

Not only a great app but just as important is the excellent communication from the dev team on hand with chat and email support. Highly recommend.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your support! We're happy to be of help and hope to continue working together for a long time! :)