Byard's Boutique review for Customily Product Personalizer
May 20, 2026
I’ve been working with Customily and have had a really positive experience with their support team. The one-to-one calls and guided walkthroughs have been a real advantage, especially when getting started. In particular, Jose has been incredibly helpful throughout and continues to provide excellent support whenever needed. The front end looks professional and user friendly, and once you get familiar with how the software works, it’s possible to create some highly interactive and engaging personalisation templates that are easy for customers to use. The only area I feel could be improved is the introductory video content. I found some of the tutorials a little difficult to follow due to a noticeable lag between the presenter speaking and the on-screen actions. I think re-recording these videos with a slightly slower pace would make the onboarding process much clearer for new users.
Thank you so much for your thoughtful and detailed feedback! We’re happy to hear that your experience with our support team has been so positive and that the one-on-one calls and guided walkthroughs helped you get started confidently. Jose will be especially happy to hear your kind words. We’ll be sure to share them with him. We truly appreciate your constructive feedback about the tutorial videos as well. That’s a very valuable observation, and we agree that onboarding content should feel as clear and easy to follow as possible, especially for new users. Feedback like yours helps us continue improving both the product and the learning experience. Thank you again for taking the time to share it! 💜
Smart product customizer with live preview & print ready files