Customily Product Personalizer
Smart product customizer with live preview & print ready files
Rating
4.7
feedback
247
chart
#2,184
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
21%
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Less than a year
28%
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More than a year
7%
Reviews Summary
Customily is highly praised for its powerful customization features and exceptional customer service. Users appreciate the support team, including individuals like Luciana, Cecilia, Josema, Florencia Diaz, Oriana, Ngoc, Brian, and Henri, for their responsiveness, knowledge, and dedication to helping customers succeed. The app has been described as a game-changer for offering product customization on Shopify stores, with users highlighting the ability to create personalized products and the positive impact on their businesses. However, some users have mentioned a learning curve and challenges with the app's interface and usability. Despite this, the support team's assistance in resolving issues and guiding users through the setup process has been a significant factor in users' overall satisfaction with Customily.
Highlights
Review RSS Feed
All reviews
May 4, 2026
I was getting pretty frustrated and couldn’t figure a function out, so I reached out, and Julieta Scarpinon helped me. She was patient with me, and even after she fixed the issue, I asked her to hang around for a few minutes so I could try it myself and make sure I understood. She stayed just in case I had any questions. She’s exactly what customer service should be thank you so much! Others should learn from her example.
April 28, 2026
The app was exactly what we were looking for. It took some time for our setup due to some complexities on our end, but the onboarding support was excellent. Support has been very responsive and helpful as well. The app is robust and can account for many use cases. Highly recommend!
Thank you for the fantastic review! We’re so glad to hear that Customily was exactly what you were looking for and that our onboarding and support teams were able to assist you through the setup. It’s great to know the app is meeting your needs across different use cases. We truly appreciate your recommendation and are always here if you need anything! 💞
April 21, 2026
Support is not available at all times. i cant pm support any time. stupid app never update app and fix bug
April 18, 2026
It takes 1-2 days before figure the app out how it works, when you get that this app. Is awesome, and the support is one of the best, they go the extra mile for you to look at things.
Thank you for sharing your experience! We’re glad to hear that once you got the hang of it, the app became a great tool for you. It’s also wonderful to know our support team made a difference by going the extra mile. We truly appreciate your feedback and are always here if you need anything! 💜
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