Customily Product Personalizer
Smart product customizer with live preview & print ready files
Rating
4.7
feedback
249
chart
#2,386
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
22%
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Less than a year
29%
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More than a year
8%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising the exceptional customer service and support provided by the team. Many users highlighted specific support team members who went above and beyond to assist them, making the setup process smooth and rewarding. The app itself was described as powerful, offering a wide range of customization features that have greatly enhanced the user experience on their online stores. However, there were a few negative reviews mentioning challenges with the app's usability and learning curve, as well as issues with support availability and responsiveness.
Highlights
Review RSS Feed
All reviews
May 20, 2026
I’ve been working with Customily and have had a really positive experience with their support team. The one-to-one calls and guided walkthroughs have been a real advantage, especially when getting started. In particular, Jose has been incredibly helpful throughout and continues to provide excellent support whenever needed. The front end looks professional and user friendly, and once you get familiar with how the software works, it’s possible to create some highly interactive and engaging personalisation templates that are easy for customers to use. The only area I feel could be improved is the introductory video content. I found some of the tutorials a little difficult to follow due to a noticeable lag between the presenter speaking and the on-screen actions. I think re-recording these videos with a slightly slower pace would make the onboarding process much clearer for new users.
Thank you so much for your thoughtful and detailed feedback! We’re happy to hear that your experience with our support team has been so positive and that the one-on-one calls and guided walkthroughs helped you get started confidently. Jose will be especially happy to hear your kind words. We’ll be sure to share them with him. We truly appreciate your constructive feedback about the tutorial videos as well. That’s a very valuable observation, and we agree that onboarding content should feel as clear and easy to follow as possible, especially for new users. Feedback like yours helps us continue improving both the product and the learning experience. Thank you again for taking the time to share it! 💜
May 17, 2026
Support team replies quickly and is very kind and professional! Good job!
Thank you for the kind words! We’re delighted to hear that our support team has been quick, professional, and friendly. We truly appreciate your feedback and your support!
May 12, 2026
This is a great app for your website! The staff are extremely helpful and knowledgeable. They helped me incorporate the app and its features effortlessly onto our website.
Thank you for the wonderful feedback! We truly appreciate you taking the time to share your experience! 💜
May 5, 2026
Best support I have ever met.
Thank you so much! We’re thrilled to hear that. Our team will be really happy to know their support made such an impression. We’re always here whenever you need us! 💜
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