Customily Product Personalizer
Customily has received overwhelmingly positive reviews from users who appreciate the app's powerful personalization tools and exceptional customer support. Users highlight the ability to create sophisticated personalized products, connect with external APIs, and fine-tune details that they didn't even realize were possible. The support team, especially individuals like Brian, Jose, and Daniela, is praised for going above and beyond to help users troubleshoot, set up, and optimize their customization processes. The one-on-one assistance, detailed guidance, and proactive problem-solving approach have been key factors in users' satisfaction with Customily. However, there are a few negative reviews mentioning issues like slow support response, billing problems after uninstallation, and technical glitches affecting personalized orders.
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Daniela has been phenomenal! She has been a huge help all along the way. She deserves 5 stars. However, the app, not so much. The app is very glitchy and the tech support has been less than stellar. We reached out to support, explained the problem in detail. We were told that it's just fine. She(support) even sent us a video showing us it was working fine but wasn't even the right product that we were having problems with. Later she then found the issue and fixed it. Another issue we had is the customly "add to cart" button wouldn't appear until you clicked on a variant of a product. This app might not be for those of us who aren't coders.
Max is so helpful. He is very knowledgeable and patient. He knows his way around the product to help you get you online fast. I recommend this product for anyone needing customization.
Thank you so much for your wonderful review and recommendation! 💜 We’re thrilled to hear that Max’s knowledge and patience helped you get up and running quickly with Customily. We’ll be sure to share your kind words with him! We’re always here to support you as you continue growing your business!
Nice Support- Brian!
Thank you for your kind feedback! 💜 We’re so glad Brian was able to help you. We’ll be sure to share your appreciation with him. We're always here whenever you need us!
Great experience and customer service is fantastic. Daniela helped me numerous times and continues as we expand out. Highly recommend.
Thank you so much for your wonderful review and recommendation! 💜 We’re thrilled to hear that Daniela has been such a great support as your business continues to grow. We’ll be sure to share your kind words with her. We’re excited to keep supporting you as you expand!
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