Customily Product Personalizer

I am in the process of setting up my first online store, where I will sell exclusively personalized products. One of my biggest concerns about the success of my business was the fear that I wouldn’t be able to convince my future customers of the difference between, for example, purchasing a product printed with one of their own photos and a run-of-the-mill product with a pre-set text or vector image. That is, until I came across Customily. I now no longer have any doubts about convincing customers to buy my products when they can see their photo or text on the product in real time. After spending a few days unsuccessfully trying to use Customily without any guidance, I decided to accept the offer of one-on-one help via Zoom calls. That was the solution! Personalized help that taught me how to personalize products with Customily step by step and provided practical answers to all my questions. Now I’m pretty confident using at least the basic Customily tools. When I need help now, I contact the customer service reps, who answer all my questions just as practically. I’m absolutely convinced of Customily’s value and 100 percent certain that its personalization tools will be the key to my online store’s success. Thank you for all your help, Customily support team!

If you’re serious about personalized products, Customily is worth it. I genuinely cannot say enough good things about Customily—both the app itself and the team behind it. The level of customization this platform makes possible is incredible. You can build sophisticated personalized products, connect with external APIs, generate custom imagery, control what customers see versus what they ultimately receive, and fine-tune so many small details that I honestly didn’t even realize were possible when I started. What impresses me just as much as the technology, though, is the support. Brian, the head of the support team, recently helped me with a particularly complicated setup and went completely above and beyond. He didn’t just send me a generic help article or point me in the right direction. He took the time to understand exactly what I was trying to accomplish, worked through the problem with me, found a solution, and even created a video walking me through the process so I could understand how to do it myself in the future. And this hasn’t been a one-time experience. On a previous issue involving a more complicated technical/code-related change, I was able to securely grant their team access to my Shopify store, and they actually went in and did it for me. They didn’t leave me trying to decipher code or figure out a technical problem that was beyond what I knew how to do—they took ownership of it and got it done. That level of support is incredibly rare. Customily also has extensive documentation and learning resources, which makes a huge difference when you’re building something more advanced. The entire platform feels like it was created by people who genuinely understand the little details involved in selling personalized products. There are so many thoughtful capabilities built into it that you only begin to appreciate once you start creating more sophisticated products. There may be cheaper or simpler apps out there, but if personalization is an important part of your business and you want the flexibility to create things that go beyond the ordinary, Customily is absolutely worth the investment. More importantly, you’re working with a team that is responsive, knowledgeable, reliable, and genuinely invested in helping you make your idea work. When I choose software for my business, I’m not only looking at features. I want to know that the company behind it will actually be there when something goes wrong or when I’m trying to accomplish something complicated. Customily has demonstrated that to me more than once. It doesn’t feel like just another Shopify app—it feels like having a technology partner behind your business. Fantastic platform. Outstanding team. Exceptional support. I could not recommend them more highly.

This wasn't the app for me. And I was charged for a month after I'd uninstalled it.

Customily broke our personalised orders for three weeks, and support was slow to take it seriously. We've used Customily for our house signs and address decals. It worked well until mid-August, when an update stopped customers' choices reaching our Shopify orders. We found the cause ourselves, down to the exact add-to-cart request, and sent it in. Support spent more than two weeks asking whether we'd changed our theme and closed the ticket on us while it was still broken. The fix they shipped created a new fault: every dropdown choice now reaches the order as the default option. Alignment, font and mounting method all come through wrong. The live preview also lags one step behind the customer's selection. Meanwhile we're fielding phone calls and emails from frustrated customers whose cart doesn't match what they picked, and checking every order by hand before it goes to production. At $49 a month plus a fee on every order, Customily is one of the most expensive apps on our store. For that, we expect updates that don't break a live store, and support that acts on clear evidence. We haven't had either.

Jose and the entire Customily team have been incredible partners in bringing our custom patch program to life. From the initial setup through launch, they took the time to understand our vision and worked closely with us to make it a reality. Jose consistently went above and beyond, working overtime to troubleshoot bugs, resolve unexpected issues, and make sure everything functioned the way we needed it to. His responsiveness, patience, and commitment made all the difference during such an important launch. We are incredibly grateful for the support we received and could not recommend Jose and the Customily team more highly. They truly care about their customers’ success and will do whatever it takes to help bring a complex program across the finish line.