Customily Product Personalizer
Smart product customizer with live preview & print ready files
Rating
4.7
feedback
249
chart
#2,345
All reviews
Review RSS Feed
May 20, 2026
I’ve been working with Customily and have had a really positive experience with their support team. The one-to-one calls and guided walkthroughs have been a real advantage, especially when getting started. In particular, Jose has been incredibly helpful throughout and continues to provide excellent support whenever needed. The front end looks professional and user friendly, and once you get familiar with how the software works, it’s possible to create some highly interactive and engaging personalisation templates that are easy for customers to use. The only area I feel could be improved is the introductory video content. I found some of the tutorials a little difficult to follow due to a noticeable lag between the presenter speaking and the on-screen actions. I think re-recording these videos with a slightly slower pace would make the onboarding process much clearer for new users.
Thank you so much for your thoughtful and detailed feedback! We’re happy to hear that your experience with our support team has been so positive and that the one-on-one calls and guided walkthroughs helped you get started confidently. Jose will be especially happy to hear your kind words. We’ll be sure to share them with him. We truly appreciate your constructive feedback about the tutorial videos as well. That’s a very valuable observation, and we agree that onboarding content should feel as clear and easy to follow as possible, especially for new users. Feedback like yours helps us continue improving both the product and the learning experience. Thank you again for taking the time to share it! 💜
May 17, 2026
Support team replies quickly and is very kind and professional! Good job!
Thank you for the kind words! We’re delighted to hear that our support team has been quick, professional, and friendly. We truly appreciate your feedback and your support!
May 12, 2026
This is a great app for your website! The staff are extremely helpful and knowledgeable. They helped me incorporate the app and its features effortlessly onto our website.
Thank you for the wonderful feedback! We truly appreciate you taking the time to share your experience! 💜
May 5, 2026
Best support I have ever met.
Thank you so much! We’re thrilled to hear that. Our team will be really happy to know their support made such an impression. We’re always here whenever you need us! 💜
May 4, 2026
I was getting pretty frustrated and couldn’t figure a function out, so I reached out, and Julieta Scarpinon helped me. She was patient with me, and even after she fixed the issue, I asked her to hang around for a few minutes so I could try it myself and make sure I understood. She stayed just in case I had any questions. She’s exactly what customer service should be thank you so much! Others should learn from her example.
Thank you so much for sharing your experience! 💜 We’re really glad you reached out and that Julieta was able to support you through it. Her patience and willingness to stay with you until you felt confident is exactly the kind of experience we aim to provide. We’ll be sure to pass along your kind words, she’ll truly appreciate them. Thanks again for your feedback!
April 28, 2026
The app was exactly what we were looking for. It took some time for our setup due to some complexities on our end, but the onboarding support was excellent. Support has been very responsive and helpful as well. The app is robust and can account for many use cases. Highly recommend!
Thank you for the fantastic review! We’re so glad to hear that Customily was exactly what you were looking for and that our onboarding and support teams were able to assist you through the setup. It’s great to know the app is meeting your needs across different use cases. We truly appreciate your recommendation and are always here if you need anything! 💞
April 21, 2026
Support is not available at all times. i cant pm support any time. stupid app never update app and fix bug
April 18, 2026
It takes 1-2 days before figure the app out how it works, when you get that this app. Is awesome, and the support is one of the best, they go the extra mile for you to look at things.
Thank you for sharing your experience! We’re glad to hear that once you got the hang of it, the app became a great tool for you. It’s also wonderful to know our support team made a difference by going the extra mile. We truly appreciate your feedback and are always here if you need anything! 💜
April 16, 2026
Flor is great - really educational, patient and friendly! Thanks so much for your assistance!
Thank you for the kind words! We’re so glad to hear Flor made such a positive impact with her patience and guidance. We’ll be sure to share your feedback with her, she’ll really appreciate it. Thanks again for your support! 💜
April 21, 2026
I previously called Customily the “worst store ever,” and I’m here to completely take that back. Their response was incredible. They replied immediately, apologized sincerely, gave me free time to explore their platform, and personally walked me through everything with not just one person, but three, including the owner. That kind of customer service is almost unheard of today. Instead of silence or generic responses, they showed up, listened, and made things right. They made me feel like a truly valued customer—something I deeply appreciate and will remember. Truly one of the best customer service experiences I’ve had in years.
April 10, 2026
We’ve had an exceptional experience using Customily for our Shopify store. From day one, the platform has unlocked a wide range of possibilities for offering product customization to our customers. Learning to implement Customily’s features has been smooth and rewarding, and it’s exciting to see how much it has elevated what we’re able to offer. What really sets Customily apart, is their incredible customer service. Luciana, Cecilia and team, have been absolutely wonderful to work with, responsive, knowledgeable, and genuinely committed to helping us succeed. Every time we’ve had a question or needed assistance, they’ve responded promptly and gone above and beyond to ensure everything was resolved smoothly. It’s rare to find that level of care and dedication. We’re genuinely satisfied with our decision to choose Customily over other competitors. The combination of a powerful platform and such attentive support has made a huge difference for our business. We highly recommend Customily to anyone running a Shopify store who’s looking to expand into product customization. You won’t be disappointed.
Thank you so much for this incredible and thoughtful review! We’re truly happy to hear that Customily has helped unlock new possibilities for your store and elevate what you can offer your customers. It’s great to know that the experience of learning and implementing the features has been smooth and rewarding. Your kind words about our team mean a lot. Providing responsive, dedicated support is something we care deeply about, so it’s wonderful to know it’s making a real difference for you. We’re grateful you chose Customily and really appreciate your recommendation. It’s a pleasure to be part of your growth, and we’re always here to support you every step of the way! 💜
April 9, 2026
My experience with this app has been nothing but exceptional. The support I have received has been so helpful & I especially loved my set-up call with Luciana, who really helped me understand how to use the app. Would highly recommend Customily!
Thank you so much for your wonderful review! We’re thrilled to hear your experience has been exceptional and that the support team made a real difference. Luciana will be especially happy to know her setup call helped you feel confident using the app. We truly appreciate your recommendation! 💞 If you need more help, don't hesitate to reach out to us again!
April 7, 2026
The service from Customily is great, and its customization features are really strong. We love the app and the whole experience has been fantastic.
Thank you for the great feedback! We’re delighted to hear you’re enjoying both the customization features and the overall experience with Customily. It means a lot to us to know the app is making a positive impact. Thanks for being part of our community! 💜
March 30, 2026
super expérience, très utile, m'a permis d'avancer sur mon projet. les video tres utilise, merci Oriana!
Store
Ma boutique
Using app
5 months
Merci beaucoup pour votre retour! Nous sommes ravis que Customily vous ait aidé à avancer dans votre projet. C’est aussi un plaisir de savoir que les vidéos vous ont été utiles. Nous transmettrons vos remerciements à Oriana, elle sera très heureuse de les lire!
March 26, 2026
Customily has been a great app for our store. The service is very good, the customization features are powerful, and it has helped us offer a much better experience to our customers. I also want to highlight the support team, especially Josema. The service has been excellent — always attentive, helpful, and willing to assist whenever needed. That kind of support makes a big difference. We are very happy with the app and with the overall experience.
Thank you so much for your wonderful feedback! We’re thrilled to hear that Customily has helped you enhance your store and deliver a better experience to your customers. We truly appreciate your trust and are very happy to have you as part of the Customily community! 💜 If you need more help, don't hesitate to reach out again!
March 10, 2026
The Customily team is pretty amazing. I am new to this platform and their first session in 2026 has been a great help in preparing to launch for Mother's Day.
March 6, 2026
App has a bit of a learning curve, but support has been really helpful getting launched, especially Florencia Diaz! I lucked out in the live chat with her as my agent cause she made everything super clear and even set up a few steps so I could see how everything should be connected. Really appreciate the help Flor!
Thank you for sharing your experience! We’re glad to hear our support team helped you get through the initial learning curve. Florencia will be especially happy to read your kind words. We’ll be sure to pass them along. It’s great to know she was able to clarify things and show how everything connects. We really appreciate you taking the time to share this! 💜