Customily Product Personalizer
All reviews
Review RSS feed
I couldn’t be happier with both Customily and the outstanding support I received from Josema. Josema has helped me several times through video calls, taking the time to explain everything step by step and making sure I understood how to set up and get the most out of Customily. His communication is clear, friendly, and professional, and he is incredibly patient. What impressed me the most is that he goes above and beyond. He even took the initiative to review my website on his own, identified a few improvements, and implemented them for me. That level of proactive support is rare and shows how much he genuinely cares about his customers’ success. I highly recommend Customily to anyone looking for a powerful personalization solution backed by an exceptional customer success team. Thank you, josema, for your dedication and outstanding service!
Thank you so much for this incredible review! We’re absolutely thrilled to hear that both Customily and your experience with Josema have exceeded your expectations. Josema’s dedication to helping our merchants succeed truly reflects the values of our team, and we’re so glad his guidance, patience, and proactive approach made such a positive impact. We’ll be sure to share your kind words with him, he’ll be delighted to know his efforts are so appreciated. Thank you for trusting Customily and for your wonderful recommendation. We’re excited to continue supporting your success and are always here whenever you need us! 💜🚀
I'm not fully up and running with Customily yet, but so far my experience has been excellent. I've had two support sessions, and both were incredibly helpful, patient, and knowledgeable. They took the time to answer my questions and make sure I understood how to set things up for my store. From what I've seen so far, the app appears to be exactly what I need to offer personalized products and streamline the customization process for my customers. The features are impressive, and I'm excited to continue implementing them in my online store. A big thank you to the support team for making the onboarding process so much easier. Looking forward to getting everything live and seeing the full potential of Customily!
Thank you so much for your thoughtful review! We're delighted to hear that your experience with Customily has been excellent so far and that our support team was able to make the onboarding process easier and more enjoyable. We’re excited for you to get everything live and start taking full advantage of the personalization possibilities Customily offers. Thank you for trusting us with your business. We’ll be here every step of the way as you continue your journey, and we can’t wait to see what you create! 🚀💜
Customily provided exceptional support from start to finish on my custom form project. Ngoc was fantastic to work with—responsive, knowledgeable, patient, and genuinely invested in helping me get everything set up correctly. There was quite a bit of back-and-forth as we worked through the details, and he consistently provided clear guidance and solutions. The entire experience was professional, efficient, and pleasant. I'm extremely happy with the final result and grateful for the outstanding customer service.
Thank you so much for your thoughtful review! We’re thrilled to hear that your experience was positive from start to finish and that Ngoc was able to provide the guidance and support you needed throughout the process. His dedication, patience, and attention to detail are qualities we truly value, and we’ll be sure to share your kind words with him. We’re especially happy to know you’re pleased with the final result. Thank you for trusting Customily with your project, and for taking the time to share your experience. We’re always here whenever you need us! 💜
Henri è stato molto disponibile e paziente nell'aiutarmi a configurare Customily. Sto ancora valutando se l'app è quella giusta per le mie esigenze, ma il supporto ricevuto è stato eccellente. Purtroppo un limite importante è la mancanza di assistenza in italiano, il che rende difficile completare la configurazione come vorrei. Grazie!
Grazie per il tuo feedback! Siamo felici di sapere che Henri è stato disponibile, paziente e ti ha fornito un supporto eccellente durante la configurazione. Condivideremo sicuramente con lei le tue gentili parole. Per quanto riguarda il tuo altro commento, vorremmo informarti che il nostro supporto tramite chat dal vivo è disponibile anche in italiano durante gli orari lavorativi. Ti basta inviare il tuo messaggio in italiano tramite la chat integrata nell'app e riceverai assistenza in italiano. Assicurati solo che il primo messaggio sia scritto in italiano e non in inglese, così il sistema potrà riconoscere correttamente la lingua. Saremo felici di assisterti in italiano la prossima volta che sarai online! 😊 Grazie per aver scelto Customily e per aver dedicato del tempo a condividere la tua esperienza. Siamo sempre qui per aiutarti quando ne avrai bisogno! 💜
From the day we decided to explore the Customily app integration on our Shopify store - all the way to setup and everything in-between, we have been beyond impressed. The service from Daniella and her team is top notch and everyone has been a pleasure to work with. I can't recommend this app enough. Thank you to Customily for everything you are all GREAT!!
Thank you so much for this amazing review! We’re absolutely thrilled to hear that your experience has been a positive one from the very beginning and that Daniela and the team were able to support you every step of the way. Your kind words and recommendation mean the world to us. We’re grateful for the opportunity to be part of your Shopify journey and look forward to continuing to support your success. Thank you for being part of the Customily community! 💜🚀
I've been using Customily for some time now and I'm very happy with it. The tool is really powerful and allows a high level of customization, which works great for my product. But what stands out the most is the support. The technician assigned to me has been really involved from the start, making sure I understood the tool well so I could use it without problems. They are always there to help when I have questions or something doesn't work as expected. You can tell the team really cares about their customers. Highly recommended.
Thank you so much for your wonderful review! We’re thrilled to hear that Customily has been a great fit for your products and that you’re getting value from its powerful customization capabilities. What makes us especially happy is knowing that our support team has made such a positive impact on your experience. Helping merchants feel confident and successful with the platform is one of our top priorities, and it’s great to hear that the guidance and ongoing support have been valuable to you. Thank you for your trust, your kind words, and your recommendation. We’re grateful to have you as part of the Customily community! 💜
I’m new to the app, but thanks to the Customily team, I was able to get up to speed very quickly. Jose and the entire team have been incredibly helpful, responsive, and supportive throughout the onboarding process. I can already see that the platform offers many advanced customization features that will be extremely valuable as our store continues to grow. I'm excited to explore more of its capabilities and make the most of them in our future journey.
Thank you for such a thoughtful review! We’re delighted to hear that your onboarding experience helped you get up to speed quickly and that Jose and the team were able to support you along the way. We look forward to being part of your growth journey and helping you make the most of everything the platform has to offer. Welcome to the Customily community! 🚀
Customily has been so helpful getting our products set up! They are so easy to work with and super responsive. Tina is the BEST!!! Would recommend!
Thank you so much for your review! We’re happy to hear that setting up your products with Customily has been a smooth experience and that our team has been responsive and easy to work with. Tina will be especially happy to hear your kind words, we’ll make sure to share them with her. Thank you for the recommendation! 💜
I’ve been working with Customily and have had a really positive experience with their support team. The one-to-one calls and guided walkthroughs have been a real advantage, especially when getting started. In particular, Jose has been incredibly helpful throughout and continues to provide excellent support whenever needed. The front end looks professional and user friendly, and once you get familiar with how the software works, it’s possible to create some highly interactive and engaging personalisation templates that are easy for customers to use. The only area I feel could be improved is the introductory video content. I found some of the tutorials a little difficult to follow due to a noticeable lag between the presenter speaking and the on-screen actions. I think re-recording these videos with a slightly slower pace would make the onboarding process much clearer for new users.
Thank you so much for your thoughtful and detailed feedback! We’re happy to hear that your experience with our support team has been so positive and that the one-on-one calls and guided walkthroughs helped you get started confidently. Jose will be especially happy to hear your kind words. We’ll be sure to share them with him. We truly appreciate your constructive feedback about the tutorial videos as well. That’s a very valuable observation, and we agree that onboarding content should feel as clear and easy to follow as possible, especially for new users. Feedback like yours helps us continue improving both the product and the learning experience. Thank you again for taking the time to share it! 💜
Support team replies quickly and is very kind and professional! Good job!
Thank you for the kind words! We’re delighted to hear that our support team has been quick, professional, and friendly. We truly appreciate your feedback and your support!
This is a great app for your website! The staff are extremely helpful and knowledgeable. They helped me incorporate the app and its features effortlessly onto our website.
Thank you for the wonderful feedback! We truly appreciate you taking the time to share your experience! 💜
Best support I have ever met.
Thank you so much! We’re thrilled to hear that. Our team will be really happy to know their support made such an impression. We’re always here whenever you need us! 💜
I was getting pretty frustrated and couldn’t figure a function out, so I reached out, and Julieta Scarpinon helped me. She was patient with me, and even after she fixed the issue, I asked her to hang around for a few minutes so I could try it myself and make sure I understood. She stayed just in case I had any questions. She’s exactly what customer service should be thank you so much! Others should learn from her example.
Thank you so much for sharing your experience! 💜 We’re really glad you reached out and that Julieta was able to support you through it. Her patience and willingness to stay with you until you felt confident is exactly the kind of experience we aim to provide. We’ll be sure to pass along your kind words, she’ll truly appreciate them. Thanks again for your feedback!
The app was exactly what we were looking for. It took some time for our setup due to some complexities on our end, but the onboarding support was excellent. Support has been very responsive and helpful as well. The app is robust and can account for many use cases. Highly recommend!
Thank you for the fantastic review! We’re so glad to hear that Customily was exactly what you were looking for and that our onboarding and support teams were able to assist you through the setup. It’s great to know the app is meeting your needs across different use cases. We truly appreciate your recommendation and are always here if you need anything! 💞
My experience was great! exceptional help. I 100% would recommend.
Support is not available at all times. i cant pm support any time. stupid app never update app and fix bug
It takes 1-2 days before figure the app out how it works, when you get that this app. Is awesome, and the support is one of the best, they go the extra mile for you to look at things.
Thank you for sharing your experience! We’re glad to hear that once you got the hang of it, the app became a great tool for you. It’s also wonderful to know our support team made a difference by going the extra mile. We truly appreciate your feedback and are always here if you need anything! 💜
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.