Customily Product Personalizer
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The service from Customily is great, and its customization features are really strong. We love the app and the whole experience has been fantastic.
Thank you for the great feedback! We’re delighted to hear you’re enjoying both the customization features and the overall experience with Customily. It means a lot to us to know the app is making a positive impact. Thanks for being part of our community! 💜
super expérience, très utile, m'a permis d'avancer sur mon projet. les video tres utilise, merci Oriana!
Merci beaucoup pour votre retour! Nous sommes ravis que Customily vous ait aidé à avancer dans votre projet. C’est aussi un plaisir de savoir que les vidéos vous ont été utiles. Nous transmettrons vos remerciements à Oriana, elle sera très heureuse de les lire!
Customily has been a great app for our store. The service is very good, the customization features are powerful, and it has helped us offer a much better experience to our customers. I also want to highlight the support team, especially Josema. The service has been excellent — always attentive, helpful, and willing to assist whenever needed. That kind of support makes a big difference. We are very happy with the app and with the overall experience.
Thank you so much for your wonderful feedback! We’re thrilled to hear that Customily has helped you enhance your store and deliver a better experience to your customers. We truly appreciate your trust and are very happy to have you as part of the Customily community! 💜 If you need more help, don't hesitate to reach out again!
The Customily team is pretty amazing. I am new to this platform and their first session in 2026 has been a great help in preparing to launch for Mother's Day.
Amazing customer support and really nice app
App has a bit of a learning curve, but support has been really helpful getting launched, especially Florencia Diaz! I lucked out in the live chat with her as my agent cause she made everything super clear and even set up a few steps so I could see how everything should be connected. Really appreciate the help Flor!
Thank you for sharing your experience! We’re glad to hear our support team helped you get through the initial learning curve. Florencia will be especially happy to read your kind words. We’ll be sure to pass them along. It’s great to know she was able to clarify things and show how everything connects. We really appreciate you taking the time to share this! 💜
I am always SO impressed by their customer service. They have solutions for everything. 10/10!!
Thank you so much for the amazing feedback! We’re thrilled to hear that our customer service continues to impress you. Helping our merchants find solutions is exactly what we strive for every day. If you need further help, you know how to reach us ;)
Tried it for 2 weeks, wasted a lot of time. Hard to learn, clunky at best. Pus 20 minutes to render a file, does not work if you are doing 20 + orders per day.
The customer service is top bar. So helpful and knowledgable, willing to spend the time to get things sorted. Thank you!
Thank you for the wonderful feedback! We’re so glad to hear our team was helpful, knowledgeable, and willing to take the time to get everything sorted for you. That’s exactly the level of support we aim to provide. We truly appreciate you taking the time to share this! 💜
NGOC from customer support helped me greatly with something i was trying to figure out for days. God bless him. if i can have my choice of which customer service rep it would be him every trip.
Thank you so much for your kind words! We’re thrilled to hear that Ngoc was able to help you solve something that had been challenging for days. That kind of impact is exactly what we strive for. We’ll definitely share your message with him, he’ll truly appreciate it! And don’t worry, whenever he’s available, he’ll always be happy to assist you again 😊
Updating review as the support has been very helpful in resolving issues found during setup. The app is a really great concept and the products look great. Just think, you can basically customize any product you can image in almost any way and for antipode.com this involves our users being able to print maps and/or even their own town, city or home on a phone case, poster, deskmap or pretty much anything else they can imagine. The app does involve investing some time to learn the ins and outs but this is the same as shopify itself if you want to lunch a great store. If you have any support issues that are not getting resolved then ask for Brian specifically and he will get it fixed.
Oriana provided service above and beyond to help us get our custom product (a very complicated one!) up and running. I could not have got this far without her help. She was thoughtful, attentive, solution-oriented, and patient with a new learner.
Thank you so much for this wonderful feedback! We’re thrilled to hear that Oriana went above and beyond to help you get such a complex custom product up and running. She truly reflects how we aim to support our merchants, especially when they’re just getting started. We’ll be sure to share your kind words with her! If you need further assistance, don't hesitate to reach out! 💜
Customily is really THE tool to use when you are not an engineer and want to make your work efficient. On top of that, the suppert of Florencia, Ngoc and Jose (and also Brian and others) is really awesome. I don't feel like using a ghost tool with no people behind and this is why it makes it so comfortable and efficient at the same time. I strongly can recommend it to other users!!
Thank you so much for this fantastic review! We’re thrilled to hear that Customily has helped you work more efficiently. That’s exactly what we aim for. It’s also wonderful to know our team made such a strong impression. Knowing you feel supported by real people behind the product truly means a lot to us. Thank you for the strong recommendation! 😊♥️
It's been a pleasure to deal with the team at Customily from the very beginning. Extremely professional and responsive and they will do anything to make the app work all the time.
Thank you for the kind words! We’re delighted to hear that working with the Customily team has been a pleasure from day one. Our goal is always to be professional, responsive, and proactive in making sure everything runs smoothly for our merchants. We truly appreciate your feedback and your trust in us! 💜
I love this app, customer service is Awesome
Thank you for your support! We're happy to be of help and that you love our app! ♥️ Whenever you need more assistance, don't hesitate to reach out!
Very helpful.
Thank you!!! We're happy to be of help!! If you need more assistance don't hesitate to contact us again! 😊
I had my share of glitches and a learning curve with Customily, just like any platform, but what stood out was the human team behind it. When I raised concerns, I wasn’t talking to a bot. I was heard by real people who genuinely cared. They took every issue seriously and worked with me promptly to get everything right. With Customily, you’re not alone, they guide you every step of the way. I’m grateful for their dedication and excited to continue my journey with them
Thank you for your support! We're happy to be of help. If you need further assistance along the way, don't hesitate to contact us again ♥️
Customily has been amazing, especially Jose's customer service. He has been one of the best customer service reps we've come across ever!!
Thank you so much for the kind words! We’re happy to hear that Customily has been amazing for you and that Jose made such a strong impression. We’ll be sure to share your feedback with him. We truly appreciate you taking the time to share this! 💜 If you need further assistance, don't hesitate to reach out!
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