Customily Product Personalizer
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Customily has been amazing to work with! Their support team was incredibly helpful and patient with me through the whole setup process. There is a little learning curve at first, but once you understand how everything connects, it becomes very straightforward and powerful. This app made it possible for me to offer personalized products, and I truly appreciate all their help. Highly recommend!
Thank you for the fantastic review! We’re so glad to hear that our team was able to support you throughout the setup and help you get past the initial learning curve. It’s great to know that once everything clicked, Customily became a powerful tool for offering personalized products. We truly appreciate your recommendation and are always here if you need anything! 💜
I have been using this app for approximately four months. It is a very powerful tool, particularly for users who are willing to invest a significant amount of time learning its capabilities. However, the application is not very intuitive. The interface feels clunky and poorly designed, with many tools feeling disconnected from one another. Additionally, the designer experience is especially frustrating. Overall, the app would greatly benefit from a comprehensive overhaul to improve usability, cohesion, and ease of use.
Thank you for taking the time to share such detailed feedback. We truly appreciate you highlighting both the power of the platform and the challenges you’ve experienced. Customily is designed to support very advanced personalization workflows, which can sometimes make the learning curve steeper, especially at the beginning. That said, your comments about usability, cohesion, and the designer experience are absolutely valid and are areas we’re actively working on improving. We continuously refine the interface and workflows based on merchant feedback like yours, with the goal of making the experience more intuitive without sacrificing flexibility. If you’re ever open to it, our team is always happy to offer hands-on guidance, tips, or training to help streamline your workflow and reduce friction. Thank you again for your honest input, it helps us build a better product for everyone 💜
The customer service team are incredible!
I recently changed theme and couldn't get customily to intergrate correctly. Oriana over e-mail fixed the issue quickly and now my new site is up and running. Very happy with their customer service and always have been.
EDIT Now i have been waiting three weeks for a refund, that support said i will get as soon as i cancel my subscription. Avoid using this app. They will take your money fast, even if you spend it because they cant fix all the bugs. In short what i can tell to anyone who wil read this review in the future, i do not recomend using this app. It is really hard to learn, really far away from being user friendly. What i like about shopify is that it is really easy to set up and use, but with this app i had to waste 10s of hours just to learn the way it works. Besides all that, it has almost none flexibility when it comes to visual looks. So if you want it to fit your theme, good luck with all the coding. Support is ok, but if you live in a different time zone, also good luck trying to fix and get all your questions answered in 1 email every 24 hours. When it comes to bugs, it has a lot of them. From basic designs to other custom options. If you want to waste your time trying to understand everything, good luck. The demo website that you can visit with all the desings, well half of them are not an option in the app. If you ask for them, you will get a link on how to create them yourself. All in all, the app seemed promising, but i would not recomend using it. Unless you have few simple desings on a mug or something. But if you want to create something a bit more difficult, do not waste your time.
We’re sorry to hear how frustrating this experience was for you. We want to clarify for transparency that the refund you mentioned was successfully processed on December 22nd, shortly after the subscription was canceled. Refund timelines afterward depend on the payment provider or bank, but the process on our side was completed at that time. We understand that Customily can feel complex, especially when building more advanced products, and we genuinely regret that this didn’t meet your expectations. Our team tried to reach you to offer one-on-one assistance, live calls, and hands-on support, and we remain open to helping whenever you’re available, so if you're interested, please let us know 🙏🏻 Our intention has always been to support merchants and be part of the solution, not a source of frustration. We appreciate your feedback, as it helps us continue improving both the product and the experience we provide.
Super powerful app and customer service that's even better. Highly recommended!
Thank you for the fantastic review! We're so glad to hear you're enjoying the power of the app and that our customer service stood out even more. Your recommendation means a lot to us, thank you for choosing Customily! 💜
I got my beginnerscall with Customily. It was awesome!! Jose explained and showed me what is possible with the personalizations wishes I want for my store. Their help, support is a big ! 10+ .
Thank you for the amazing review! We're thrilled to hear your beginner’s call went so well and that Jose was able to guide you through all the personalization possibilities for your store. We're here anytime you need help as you keep building 💜
Terrible app. Features don’t work, nothing gets updated, and there’s zero support. Not worth installing
I’ve been using Customily for five months now, and it’s been a great experience. The app is reliable, easy to work with, and offers countless customization possibilities. It’s definitely made a positive impact on my business.
Thank you for the wonderful feedback! We're happy to hear that after five months, Customily has proven reliable, easy to use, and impactful for your business. We're here anytime you need support, thanks for being part of the Customily family! 💜
Very good and the customer service is great. They will do what they can to make their product fit your use case.
Thank you for the great review! We’re happy to hear that Customily feels easy to use both behind the scenes and for your customers. It’s also wonderful to know our support team has been friendly, fast, and knowledgeable. We’re always here whenever you need us!
The entire team was helpful from the very beginning to implementation. They were efficient and communications were timely. It was a little tricky at first creating a template and option set but after some experimentation I got everything up and running.
Thank you for sharing your experience! We’re thrilled to hear our team supported you from the start and that communication felt smooth and timely. Getting used to templates and option sets can take a little experimentation, and we’re glad to know everything is up and running now. If you ever need a hand with anything else, we’re always here to help!
It's user-friendly both on the back end and the customer facing side. The support team is quick to respond in a friendly and knowledgeable manner.
Thank you for the great review! We’re happy to hear that Customily feels easy to use both behind the scenes and for your customers. We’re always here whenever you need us! 💜
Esse app mudou o game da minha marca!
Muito obrigado pelo seu feedback! Ficamos super felizes em saber que o Customily fez a diferença no crescimento da sua marca. É exatamente esse tipo de resultado que nos motiva todos os dias, ajudar marcas como a sua a se destacarem com personalização! 🚀
Terrible experience for 10 months now. The customer care and technical help department send ai emails that are repetitive saying the same thing, "Looks like you haven't responded, we are closing the ticket now." Meanwhile I am flooding their emails demanding help or a full refund as the service was never used and not functional for 11 months. Worse experience of all millions of apps out there on the platforms.$50 x 11 of which they can confirm it is not functional nor has been used? The company's CEO must have been a car salesman through college.
We’re truly sorry to hear about your frustration. Our support team has promptly replied to all your messages, offered multiple one-on-one training calls to help you get set up, and even extended your trial period to ensure you had every opportunity to use the app successfully. We’ve continued trying to make contact and are still more than willing to assist in getting everything running exactly as you need. We understand how disappointing this situation feels, but please know our team has been doing everything possible to help and remains ready to support you whenever you’re available. Providing responsive, transparent, and effective assistance to our merchants is always our top priority.
It's very difficult to use. The instructions and videos only provide a brief overview, but the relationship between each function is not clearly explained, and there's no step-by-step guide.
We’re sorry to hear you found the app difficult to use, and we truly appreciate your feedback. Customily is a powerful tool with many features, so we completely understand that it can feel overwhelming at first. Our support team offers free one-on-one training calls where we walk you step by step through your setup and explain exactly how each function connects. We’d love to schedule a session with you to make everything crystal clear and show you how easy it can be once it’s all set up. Please reach out to us through our support chat or email, we’re here to help you every step of the way and make sure you fall in love with what Customily can do for your store!
Once again, Jose took the time to help me with some edits to the app so we can get our site launched. He is great to work with, very patient and knowledgeable. Highly recommend him.
Thank you for the wonderful feedback! We’re happy to hear that Jose was patient, understanding, and supportive in helping you reach your goals. We’ll be sure to share your kind words with him, he’ll really appreciate it! If you need further help, don't hesitate to reach out!
Incredible service! Explains things clearly and is super helpful.
Thank you for your kind words! We’re so glad to hear that our team was clear, helpful, and made your experience a great one. We’re always here if you need anything!
Customily is THE one tool which is perfect for any merchandiser who wants to provide a seamless personalisation experience. I used a paid Theme (Concept) and the intergation of Customily is automatic and flawless. Also, the Support from Jose is great - you can book 30-45min 1to1 slots to help you out with the setup or any question you may have. I strongly can further recommend!!!
Thank you so much for your amazing review! We’re thrilled to hear that Customily has been the perfect tool for your personalization needs and that the integration with your theme was seamless. It’s wonderful to know Jose was able to provide the dedicated support you needed, he’ll be very happy to hear your feedback! We truly appreciate your recommendation and are excited to keep supporting your success 💜
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