Customily Product Personalizer
Customily Product Customizer - Smart Shopify Personalizer
Rating
4.7
feedback
213
chart
#1,989
All reviews
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Nov. 3, 2025
Terrible experience for 10 months now. The customer care and technical help department send ai emails that are repetitive saying the same thing, "Looks like you haven't responded, we are closing the ticket now." Meanwhile I am flooding their emails demanding help or a full refund as the service was never used and not functional for 11 months. Worse experience of all millions of apps out there on the platforms.$50 x 11 of which they can confirm it is not functional nor has been used? The company's CEO must have been a car salesman through college.
Store
The Bean Grind
Using app
10 months
We’re truly sorry to hear about your frustration. Our support team has promptly replied to all your messages, offered multiple one-on-one training calls to help you get set up, and even extended your trial period to ensure you had every opportunity to use the app successfully. We’ve continued trying to make contact and are still more than willing to assist in getting everything running exactly as you need. We understand how disappointing this situation feels, but please know our team has been doing everything possible to help and remains ready to support you whenever you’re available. Providing responsive, transparent, and effective assistance to our merchants is always our top priority.
Sept. 30, 2025
Прихована кнопка відміни підписки, не можливо знайти! ви бере 9 днів безкоштовних, і як що вам не сподобалось то ви просто не можете відписатись
Нам шкода чути, що у вас виникли труднощі з скасуванням пробного періоду. Для уточнення: підписки на Customily повністю керуються Shopify, включно з безкоштовними пробними періодами та їх скасуванням. Ви можете відписатися у будь-який момент безпосередньо через ваш обліковий запис Shopify, натиснувши Додатки → Customily → Видалити до завершення пробного періоду — це одразу зупинить будь-які майбутні списання. Ми розуміємо, що цей процес може бути заплутаним, і наша команда завжди готова допомогти вам крок за кроком, якщо буде потрібно.
Aug. 2, 2025
SCAM, WILL NOT REFUND ME MY MONEY. UNINSTALLED APP
Hello, we’re sorry you feel this way! We’ve tried to reach you multiple times, but no payment was ever processed for your account, so there’s no charge to refund. We’re happy to review your billing history with you anytime to confirm. Our goal is always to be transparent and resolve concerns quickly. Please reach out to our support team so we can close the loop and make sure everything is clear on your end!
April 23, 2025
Costs way too much to have this many problems. Simple intergration is a severe hassle. The interface doesnt fully show up and there are too many work arounds in the attempt to use it with Shine On. It had potential but fails to save time and almost guarantee that you will spend the Free Trial, trying to learn how to get it to work properly. Too many moving pieces what should have been simple, became quite the nightmare.
Thank you for sharing your honest feedback—we truly appreciate it. We're sorry to hear that your experience hasn't met expectations. Our goal is to provide a smooth and efficient integration process, and it's clear we missed the mark for you. We understand how frustrating it can be when things don’t work as expected, especially when you're trying to get up and running quickly. We’d love the chance to make things right. If you're open to it, our support team would be happy to work with you directly to address the issues you encountered and help streamline the setup. Your input is invaluable in helping us improve, and we hope to turn your experience around 💜