Customily Product Personalizer
Smart product customizer with live preview & print ready files
Rating
4.6
feedback
237
chart
#2,039
All reviews
Review RSS Feed
Feb. 9, 2026
I should have read more of the many one star reviews before starting to use this app. In fact 'use it' is a bit inaccurate because i have had the app installed for 20 days now and not a single order has worked successfully. Literally no order works and the app simply doesn't do what it is marketed as being able to do. Does this app even work or has anyone used it successfully before? Support have no idea why literally not a single order works. Any custom order on my store just fails and rejection comes back 10 minutes later. The interface on the store isn't great either and could really be improved but thats the least of the concern.
Jan. 18, 2026
I have been using this app for approximately four months. It is a very powerful tool, particularly for users who are willing to invest a significant amount of time learning its capabilities. However, the application is not very intuitive. The interface feels clunky and poorly designed, with many tools feeling disconnected from one another. Additionally, the designer experience is especially frustrating. Overall, the app would greatly benefit from a comprehensive overhaul to improve usability, cohesion, and ease of use.
Thank you for taking the time to share such detailed feedback. We truly appreciate you highlighting both the power of the platform and the challenges you’ve experienced. Customily is designed to support very advanced personalization workflows, which can sometimes make the learning curve steeper, especially at the beginning. That said, your comments about usability, cohesion, and the designer experience are absolutely valid and are areas we’re actively working on improving. We continuously refine the interface and workflows based on merchant feedback like yours, with the goal of making the experience more intuitive without sacrificing flexibility. If you’re ever open to it, our team is always happy to offer hands-on guidance, tips, or training to help streamline your workflow and reduce friction. Thank you again for your honest input, it helps us build a better product for everyone 💜
Dec. 20, 2025
EDIT Now i have been waiting three weeks for a refund, that support said i will get as soon as i cancel my subscription. Avoid using this app. They will take your money fast, even if you spend it because they cant fix all the bugs. In short what i can tell to anyone who wil read this review in the future, i do not recomend using this app. It is really hard to learn, really far away from being user friendly. What i like about shopify is that it is really easy to set up and use, but with this app i had to waste 10s of hours just to learn the way it works. Besides all that, it has almost none flexibility when it comes to visual looks. So if you want it to fit your theme, good luck with all the coding. Support is ok, but if you live in a different time zone, also good luck trying to fix and get all your questions answered in 1 email every 24 hours. When it comes to bugs, it has a lot of them. From basic designs to other custom options. If you want to waste your time trying to understand everything, good luck. The demo website that you can visit with all the desings, well half of them are not an option in the app. If you ask for them, you will get a link on how to create them yourself. All in all, the app seemed promising, but i would not recomend using it. Unless you have few simple desings on a mug or something. But if you want to create something a bit more difficult, do not waste your time.
We’re sorry to hear how frustrating this experience was for you. We want to clarify for transparency that the refund you mentioned was successfully processed on December 22nd, shortly after the subscription was canceled. Refund timelines afterward depend on the payment provider or bank, but the process on our side was completed at that time. We understand that Customily can feel complex, especially when building more advanced products, and we genuinely regret that this didn’t meet your expectations. Our team tried to reach you to offer one-on-one assistance, live calls, and hands-on support, and we remain open to helping whenever you’re available, so if you're interested, please let us know 🙏🏻 Our intention has always been to support merchants and be part of the solution, not a source of frustration. We appreciate your feedback, as it helps us continue improving both the product and the experience we provide.
Dec. 5, 2025
Terrible app. Features don’t work, nothing gets updated, and there’s zero support. Not worth installing
Nov. 3, 2025
Terrible experience for 10 months now. The customer care and technical help department send ai emails that are repetitive saying the same thing, "Looks like you haven't responded, we are closing the ticket now." Meanwhile I am flooding their emails demanding help or a full refund as the service was never used and not functional for 11 months. Worse experience of all millions of apps out there on the platforms.$50 x 11 of which they can confirm it is not functional nor has been used? The company's CEO must have been a car salesman through college.
Store
The Bean Grind
Using app
10 months
We’re truly sorry to hear about your frustration. Our support team has promptly replied to all your messages, offered multiple one-on-one training calls to help you get set up, and even extended your trial period to ensure you had every opportunity to use the app successfully. We’ve continued trying to make contact and are still more than willing to assist in getting everything running exactly as you need. We understand how disappointing this situation feels, but please know our team has been doing everything possible to help and remains ready to support you whenever you’re available. Providing responsive, transparent, and effective assistance to our merchants is always our top priority.
Sept. 30, 2025
Прихована кнопка відміни підписки, не можливо знайти! ви бере 9 днів безкоштовних, і як що вам не сподобалось то ви просто не можете відписатись
Нам шкода чути, що у вас виникли труднощі з скасуванням пробного періоду. Для уточнення: підписки на Customily повністю керуються Shopify, включно з безкоштовними пробними періодами та їх скасуванням. Ви можете відписатися у будь-який момент безпосередньо через ваш обліковий запис Shopify, натиснувши Додатки → Customily → Видалити до завершення пробного періоду — це одразу зупинить будь-які майбутні списання. Ми розуміємо, що цей процес може бути заплутаним, і наша команда завжди готова допомогти вам крок за кроком, якщо буде потрібно.
Aug. 2, 2025
SCAM, WILL NOT REFUND ME MY MONEY. UNINSTALLED APP
Hello, we’re sorry you feel this way! We’ve tried to reach you multiple times, but no payment was ever processed for your account, so there’s no charge to refund. We’re happy to review your billing history with you anytime to confirm. Our goal is always to be transparent and resolve concerns quickly. Please reach out to our support team so we can close the loop and make sure everything is clear on your end!
April 23, 2025
Costs way too much to have this many problems. Simple intergration is a severe hassle. The interface doesnt fully show up and there are too many work arounds in the attempt to use it with Shine On. It had potential but fails to save time and almost guarantee that you will spend the Free Trial, trying to learn how to get it to work properly. Too many moving pieces what should have been simple, became quite the nightmare.
Thank you for sharing your honest feedback—we truly appreciate it. We're sorry to hear that your experience hasn't met expectations. Our goal is to provide a smooth and efficient integration process, and it's clear we missed the mark for you. We understand how frustrating it can be when things don’t work as expected, especially when you're trying to get up and running quickly. We’d love the chance to make things right. If you're open to it, our support team would be happy to work with you directly to address the issues you encountered and help streamline the setup. Your input is invaluable in helping us improve, and we hope to turn your experience around 💜