Dagood Letterboxes review for Customily Product Personalizer

Customily broke our personalised orders for three weeks, and support was slow to take it seriously. We've used Customily for our house signs and address decals. It worked well until mid-August, when an update stopped customers' choices reaching our Shopify orders. We found the cause ourselves, down to the exact add-to-cart request, and sent it in. Support spent more than two weeks asking whether we'd changed our theme and closed the ticket on us while it was still broken. The fix they shipped created a new fault: every dropdown choice now reaches the order as the default option. Alignment, font and mounting method all come through wrong. The live preview also lags one step behind the customer's selection. Meanwhile we're fielding phone calls and emails from frustrated customers whose cart doesn't match what they picked, and checking every order by hand before it goes to production. At $49 a month plus a fee on every order, Customily is one of the most expensive apps on our store. For that, we expect updates that don't break a live store, and support that acts on clear evidence. We haven't had either.