CPB ‑ Custom Product Builder
Custom Product Builder. Product Configurator w Live Preview.
Rating
4.6
feedback
97
chart
#1,836
All reviews
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Feb. 11, 2021
I think this will be useful but the customer support link isn't working and in order for us to use it we will need advice. Can someone email us at [email protected] please?
Hello there! Thanks for choosing Custom Product Builder App. It looks like all your questions have been addressed and the product is live in your store. We hope that its working well for you and your customers! Please let us know if you need help with anything else. Feel free to email your questions to [email protected] Cheers, CPB Support Team
May 3, 2019
Disappointed with this app. I initially had really high hopes - interface-wise, it looked the best among similar apps and had the most logical process (although it takes a while to get the hang of it but once you do, it's great) the app has a LOT of bugs that cannot be fixed. Customer service is extremely slow and I would wait weeks to get a response back (yes, while paying 50$ a month which is a very high price for a half functioning app). In the end, they couldn't give me what I needed and neither were they willing to offer a refund despite my requests for taking long to get back to me and not solving my problems. Other apps I've dealt with offer refunds immediately if their app doesn't meet your needs. Also, make sure to check compatibility with other apps you are using. This app also turned out to be incompatible with a multi-country pricing app I was using.
Hi ViajecitoPH team, Thank you for your review. We are sorry that you experienced delays with our support team. We took steps to improve our processes and we try to respond to submitted tickets much faster now. We also started receiving more and more complex custom product requests and even though our application is already quite flexible, we have hard times catching up with all the customization & features that are being requested. It does indeed take us some effort & time unfortunately to deliver, but it's pleasing to see the end result eventually. We thank everyone for their patience with us. We are trying to make things better as fast as we can.. We also apologize that you have not received a full refund when you asked for it. There was some miscommunication and your request was never sent to Shopify support who actually handles the refunds. We have taken care of this now and have asked them to send you a refund for the time that you were unable to use the application. We hope that it was already processed and deposited to your account! We have also worked on building compatibility with some of the multi-currency apps. We will continue monitoring this situation and keep adding more integrations. Please let us know if we can do anything else for you. Sincerely, CPB Team.