Data Feed Watch Shopping Feeds for Shopify

Data Feed Watch Shopping Feeds

Optimize Your Product Data Feeds to skyrocket your sales.

Rating

4.8

feedback

432

Reviews

chart

#493

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    3%
  • Less than a month
    21%
  • Less than a year
    41%
  • More than a year
    34%

Reviews Summary

The reviews for the DataFeedWatch app are overwhelmingly positive, highlighting the excellent customer support provided by the team. Users appreciate the responsiveness and helpfulness of the support staff, mentioning specific team members like Ivan, Maria, Chris, Casper, and Andy who went above and beyond to assist with any issues. The app itself is praised for being powerful and easy to use, with features that help optimize product feeds efficiently. However, there are a few negative reviews mentioning challenges with account cancellation and difficulties in getting in touch with support.

Highlights

Excellent customer support and responsiveness from team members like Ivan, Maria, Chris, Casper, and Andy
Powerful and easy-to-use app for optimizing product feeds efficiently
Challenges with account cancellation and difficulties in getting in touch with support

Rating Breakdown

  • 5
    88% (382 ratings)
  • 4
    3% (12 ratings)
  • 3
    3% (12 ratings)
  • 2
    0% (2 ratings)
  • 1
    5% (23 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 18, 2025

update:The staff proactively contacted me and resolved the issue properly. I look forward to using this app again in the future when the need arises. Thank you to the staff who helped me. ———————————————————————————— I am writing to share my frustrating experience with this app. I only tried out the app, but I didn't realize that I was being charged once I didn't properly close or cancel it. I contacted their customer support multiple times, but I never received any response. I couldn’t find any clear option to cancel the subscription within the app itself. After searching for quite a while, I finally managed to delete it through Shopify’s plugin section. I was charged a total of $239 USD and $80 USD without my consent. I am requesting a refund for these charges. I hope the team can resolve this issue promptly and improve the user experience.

Using app

28 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi Roy, we're sorry to hear about your experience and appreciate your feedback. It looks like your initial message was sent to Cart, which caused a slight delay in reaching DataFeedWatch's support team. As soon as we learned about your request, we processed a full refund. Please note that DataFeedWatch offers a 15-day free trial, after which a subscription fee is charged unless the account is cancelled. We hope that your recent interaction with us has helped to resolve the issue. If there’s anything more we can do for you, please don’t hesitate to reach out to our Support team. Best regards, Kasia/DataFeedWatch

5 / 5 Share

Feb. 21, 2025

Powerful feed apps can have a steep learning curve, but DataFeedWatch has for us been intuitive to use even for marketers with limited technical understanding. Their team has also been responsive and very helpful whenever there's been an issue or we've had questions.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

4 / 5 Share

Feb. 21, 2025

I'm totally new to product feeds and customer service is always on hand to help when I run into issues or things I don't understand. Ivan was particularly helpful :)

Using app

Over 8 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 20, 2025

The product feed tool is easily configurable and relatively intuitive. This tool can help you to optimize your feed without having to spend a lot of time to make unwanted or unneeded changes to your store's data. The team provide excellent support to get you up and running very quickly.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2025

Excellent support service! Huge thanks to Chris for the high-quality and fast assistance. I really appreciate it!

Using app

Almost 3 years

Total reviews

11

Average rating

4.6

All reviews

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