Data Feed Watch Shopping Feeds
Optimize Your Product Data Feeds to skyrocket your sales.
Rating
4.7
feedback
340
chart
#488
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
26%
-
Less than a year
52%
-
More than a year
43%
Reviews Summary
The reviews for the DataFeedWatch app are overwhelmingly positive, highlighting the excellent customer support provided by the team. Users appreciate the responsiveness and helpfulness of the support staff, mentioning specific team members like Ivan, Maria, Chris, Casper, and Andy who went above and beyond to assist with any issues. The app itself is praised for being powerful and easy to use, with features that help optimize product feeds efficiently. However, there are a few negative reviews mentioning challenges with account cancellation and difficulties in getting in touch with support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 6, 2025
Onboarding is terrible. I had a meeting scheduled for yesterday and it was canceled due to the onboarder's "schedule change" . Then today I had my call, it was very rushed. All he wanted to was get off the phone. He only connected google merchant center and that was it. In the shopify dashboard it states "96% percent of users get better results and higher ROI after an onboarding call Book a FREE onboarding call During the onboarding we will Set up your product feed and improve your ROI Discuss how to improve the conversion rates for your campaigns Optimize your product feed to improve the quality of the listings Show you the best use cases from companies like yours" This did not happen on my call. I contacted support and they just gave me the run around and wanted me to pay $99 for setup. What a joke . I do not feel like a valued customer so far! Not sure if I will keep this app.
Hello Tracy, Thank you for taking the time to share your feedback, and we're genuinely sorry to hear that your onboarding experience didn’t meet your expectations. There was indeed a last-minute rescheduling issue that might have caused a disruption - something we try very hard to avoid. We sincerely apologize for the inconvenience this caused. Nonetheless, we understand that the session felt rushed to you, and we’re truly sorry if it gave that impression. We’d really appreciate the opportunity to make this right. We’d be happy to schedule a complimentary extended onboarding session with one of our senior specialists. Please reach out to us directly at support@datafeedwatch.com, and we’ll prioritize your session. Best regards, Kasia/DataFeedWatch
April 18, 2025
update：The staff proactively contacted me and resolved the issue properly. I look forward to using this app again in the future when the need arises. Thank you to the staff who helped me. ———————————————————————————— I am writing to share my frustrating experience with this app. I only tried out the app, but I didn't realize that I was being charged once I didn't properly close or cancel it. I contacted their customer support multiple times, but I never received any response. I couldn’t find any clear option to cancel the subscription within the app itself. After searching for quite a while, I finally managed to delete it through Shopify’s plugin section. I was charged a total of $239 USD and $80 USD without my consent. I am requesting a refund for these charges. I hope the team can resolve this issue promptly and improve the user experience.
Hi Roy, we're sorry to hear about your experience and appreciate your feedback. It looks like your initial message was sent to Cart, which caused a slight delay in reaching DataFeedWatch's support team. As soon as we learned about your request, we processed a full refund. Please note that DataFeedWatch offers a 15-day free trial, after which a subscription fee is charged unless the account is cancelled. We hope that your recent interaction with us has helped to resolve the issue. If there’s anything more we can do for you, please don’t hesitate to reach out to our Support team. Best regards, Kasia/DataFeedWatch
Feb. 21, 2025
Powerful feed apps can have a steep learning curve, but DataFeedWatch has for us been intuitive to use even for marketers with limited technical understanding. Their team has also been responsive and very helpful whenever there's been an issue or we've had questions.
Feb. 21, 2025
I'm totally new to product feeds and customer service is always on hand to help when I run into issues or things I don't understand. Ivan was particularly helpful :)
Feb. 20, 2025
The product feed tool is easily configurable and relatively intuitive. This tool can help you to optimize your feed without having to spend a lot of time to make unwanted or unneeded changes to your store's data. The team provide excellent support to get you up and running very quickly.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more