Data Feed Watch Shopping Feeds
Optimize Your Product Data Feeds to skyrocket your sales.
Rating
4.7
feedback
332
chart
#538
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
5%
-
Less than a month
28%
-
Less than a year
40%
-
More than a year
25%
Reviews Summary
The reviews for the DataFeedWatch Shopify App are overwhelmingly positive, highlighting the exceptional customer service and support provided by the team. Users appreciate the quick responses and efficient solutions offered by staff members like Casper, Maria, Ivan, and others. The app itself is praised for being powerful and user-friendly, with the ability to optimize product feeds effectively. However, there are a few negative reviews that mention issues with onboarding, difficulty in canceling subscriptions, and challenges in contacting support. Overall, the app is highly recommended for its functionality and the dedicated support team.
Highlights
Review RSS Feed
All reviews
July 10, 2025
Casper was quick to help with a solution to a new mapped field for the team! Best and Quickest feed support team I've worked with as a partner in 10 years of ecommerce business
June 6, 2025
Joan helped me massively in setting up various technical rules in many different feeds. 5* help, thanks mate.
May 6, 2025
Onboarding is terrible. I had a meeting scheduled for yesterday and it was canceled due to the onboarder's "schedule change" . Then today I had my call, it was very rushed. All he wanted to was get off the phone. He only connected google merchant center and that was it. In the shopify dashboard it states "96% percent of users get better results and higher ROI after an onboarding call Book a FREE onboarding call During the onboarding we will Set up your product feed and improve your ROI Discuss how to improve the conversion rates for your campaigns Optimize your product feed to improve the quality of the listings Show you the best use cases from companies like yours" This did not happen on my call. I contacted support and they just gave me the run around and wanted me to pay $99 for setup. What a joke . I do not feel like a valued customer so far! Not sure if I will keep this app.
Hello Tracy, Thank you for taking the time to share your feedback, and we're genuinely sorry to hear that your onboarding experience didn’t meet your expectations. There was indeed a last-minute rescheduling issue that might have caused a disruption - something we try very hard to avoid. We sincerely apologize for the inconvenience this caused. Nonetheless, we understand that the session felt rushed to you, and we’re truly sorry if it gave that impression. We’d really appreciate the opportunity to make this right. We’d be happy to schedule a complimentary extended onboarding session with one of our senior specialists. Please reach out to us directly at support@datafeedwatch.com, and we’ll prioritize your session. Best regards, Kasia/DataFeedWatch
April 18, 2025
update：The staff proactively contacted me and resolved the issue properly. I look forward to using this app again in the future when the need arises. Thank you to the staff who helped me. ———————————————————————————— I am writing to share my frustrating experience with this app. I only tried out the app, but I didn't realize that I was being charged once I didn't properly close or cancel it. I contacted their customer support multiple times, but I never received any response. I couldn’t find any clear option to cancel the subscription within the app itself. After searching for quite a while, I finally managed to delete it through Shopify’s plugin section. I was charged a total of $239 USD and $80 USD without my consent. I am requesting a refund for these charges. I hope the team can resolve this issue promptly and improve the user experience.
Hi Roy, we're sorry to hear about your experience and appreciate your feedback. It looks like your initial message was sent to Cart, which caused a slight delay in reaching DataFeedWatch's support team. As soon as we learned about your request, we processed a full refund. Please note that DataFeedWatch offers a 15-day free trial, after which a subscription fee is charged unless the account is cancelled. We hope that your recent interaction with us has helped to resolve the issue. If there’s anything more we can do for you, please don’t hesitate to reach out to our Support team. Best regards, Kasia/DataFeedWatch
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