Data Feed Watch Shopping Feeds
Optimize Your Product Data Feeds to skyrocket your sales.
Rating
4.8
feedback
390
chart
#729
All reviews
Rating Breakdown
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Sept. 4, 2023
This app is total time wasting. Customer service is useless. I Just wasted time for nothing. There are no easy access to cancel the plane
Hi! Thank you for taking the time to share your feedback with us. We sincerely apologize for any frustration or inconvenience you experienced while using our app, and we appreciate the opportunity to address your concerns. First and foremost, we'd like to clarify a few facts regarding your experience: - We extended your free trial from the initial 2 weeks to 3 weeks to ensure you had ample time to explore our app and its features. - We understand that you had several interactions with our Support Agents during your trial period. Our team is here to assist and guide you to make the most of our app. - We acknowledge that you encountered issues from the beginning and even reinstalled the app. We also assisted you in installing the necessary stores. - You requested a Feed Setup for one of your stores connected to the Google Channel, which we promptly completed. Due to some complexity in the setup, we extended your free trial by an additional week as a goodwill gesture. - Upon completing the Feed Setup, we sent you an email with instructions on what additional data needed to be added to make it fully functional. We want to clarify that our intention has always been to empower you with the tools and guidance to set up and manage your store effectively. While we offer comprehensive support, including tutorials, guides, and assistance from our Support Agents, we do not set up stores or manage them on behalf of our users. We appreciate your feedback, as it helps us improve our services. We understand that your expectations were high, and we apologize if these were not met. If you have further questions or need assistance with a more comprehensive setup, we recommend considering our Feed Factory feature, which provides end-to-end assistance. You can also contact our Customer Support and we'll be more than happy to help you. ~Milosz / DataFeedWatch
June 9, 2023
Updating my review from 5 stars as the customer support is as good as non existent. I sent support a request to enable variations in my listings as advised in their blog but several days have passed and zero response. 79 Euros is not a small amount and I'd expect a response within max 2 days. There are apps out there that charge far less but the support on them exists. A shout out to Marvin for being helpful and all but the support team not responding and being non existent makes this company not pleasant to work with. There is no way I would pay 79 Euros for non existent support, no way at all. The feed itself is quite nice and powerful but what good is all that if support is non existent. Imagine having an issue and you get no support. I would NOT recommend this app or company at all. Update: Updating in response to DataFeedWatch response. Way to vilify your customers by claiming that I didn't accept your apology. I only declined compensation as I felt I am not entitled to it as I didn't pay anything in first place and decided that I want to move back to a different service with another supplier. I never refused your apology and even explained that this review is left as is for May 2023 so that hopefully if you improve then your future customers will see new comments as a reflection of your improvements made. So please don't make it look like your customers are evil.
Hi, Thank you for sharing this feedback on your experience. We're sorry to hear about the trouble you've had, especially since we place high a value on our customer support and many reviews from other customers confirm this. Due to an unexpected error, your message was noticed a few days after you sent it to us, for which we are deeply sorry. At the same time, we want to assure you that we are working on improving the process so that a similar mistake will never happen again. We tried to contact you several times, but unfortunately you refused to accept our apology and compensation. We hope you will give us another chance some day. ~Milosz / DataFeedWatch
June 1, 2022
DO NOT SIGN UP, THSI IS AN OVERSEAES COMPANY , you will not be able to change plan or unsubscribe from the plan. DO NOT BELEIEV THE STARS REVIEWS ITS ALL A SCAM.. DO NOT DO IT
This customer did NOT sign up or test our service. They installed the app, left the review, and immediately closed the store. We believe their only goal was to leave a bad review without even testing DataFeedWatch Best regards, ~Milosz / DataFeedWatch
March 29, 2022
I had two issues within the first 10 minutes of using it - usually not a good sign. When I contacted the support I was asked (by the support person!) to pay for the solution during trial. Very weird. The customer support was also not very understandable and did not really try to be helpful. Unfortunately 1/5.
Hi there, We’re sorry to hear that your first encounter with DataFeedWatch was disappointing. It looks like you had started the process to begin your free trial, but still needed to confirm that you’ve accepted the charges in your Shopify account. This is necessary to start every trial, but please be rest assured that we never collect any payments before the trial has ended. We’ve been in touch and are more than happy to solve the issue you’re facing. There are a couple of solutions we can go forth with. If you’d like to give DataFeedWatch another go, please feel free to reach out to us via chat or email and we’ll get it sorted. ~Milosz / DataFeedWatch
March 15, 2022
Was really excited for this app, and ok with paying $60 a month for a good product feed. Unfortunately after months I still wasn't seeing results. I had a problem with my feed link that nobody on their side caught. Their data feed also duplicated my products, and nobody from the tech could figure it out, and claimed it wasn't causing problems. Waste of time, waste of money. I removed the app today and will figure something else out.
Hello, We’re really sorry to hear about the trouble you’ve experienced that caused you to unsubscribe from DataFeedWatch. Our team has checked your feed for any issues, and everything seems to be working as it should from our end. However, we suspect that the issue you had is connected to the microdata coming from your Shopify wstore hich may be interfering with the data from our feed file. Would you like to give DataFeedWatch another try? If so, we’d be happy to conduct a free feed review to make sure everything is working properly and all your concerns are addressed. Please don’t hesitate to reach out if you’re interested. ~Milosz / DataFeedWatch
March 15, 2022
Their terrible customer service can be very dangerous to your business. I've attempted to get a response for nearly 2 weeks now and my Google Shopping products are at risk of expiring because they don't seem to even look at my emails to them. I've contacted them through their support email address numerous times, through Shopify support numerous times (who forwards requests to them), and still NOTHING. Beware - If there are any problems that come up out of nowhere such as I'm dealing with, they are of no help and you risk losing your Google shopping feed because of it.
Hello, We’re disappointed to hear that your experience using DataFeedWatch didn’t meet your expectations as we take our Support services very seriously. As soon as your issue was reported, a ticket was created with high priority. With that being said, we’re currently in touch with Shopify’s support team in order to make sure everything is working fine with API connection. We'll be sure to get it sorted for you as soon as possible and keep you updated once a solution is found. In case of any further questions or concerns in the meantime, please don’t hesitate to reach out to us and we’ll be happy to be in touch. ~Milosz / DataFeedWatch
March 3, 2022
We have unsubscribed for 6 months and we are still being invoiced since. Impossible to get any refund, and we continue every month to be invoiced. If you want an honest partner, for sure not this one.
Hi there, We’re really sorry to hear about the trouble you experienced after unsubscribing from DataFeedWatch. We appreciate you bringing this to our attention. We’re happy to report that our team has reached out to you and taken care of the issue by providing a full refund. If you need any further information or help, please do not hesitate to reach out to us. All the best! ~Milosz / DataFeedWatch
Jan. 31, 2022
Service is sloppy. I got cut off on a chat because "he had to go" an no feedback since... Also got hit with a 60% price increase for no apparent reason.
Hi, I’m really sorry to hear that you didn't got a response when you contacted us, especially since we place high a value on our customer support. We already contacted you, and I believe we helped you with your issue. Please let me know if there's anything else I can help you with. Best, ~Milosz / DataFeedWatch
Nov. 14, 2021
Good app but customer service so bad. They respond in two weeks. My ticket: 588919 and 586637. And now it's still unresolved!
Hi there, Thank you for sharing this feedback on your experience. Our Support team takes issues like these very seriously, and they are always ready to help. We encourage our clients to use the chat feature since this is the fastest way to communicate and resolve issues. Is there anything else I can help you with? ~Milosz / DataFeedWatch
Sept. 21, 2021
simply doesnt work, wasted so much time trying to get feed to work on google shopping only to find out that it was a problem with their coding. support is non existent no one ever answers you questions or fixes issues
Hi, Thank you for sharing this feedback on your experience. We're sorry to hear about the trouble you've had, especially since we place high a value on our customer support. We've reached out to you via email, and our team is actively working on the solution. If you have any further questions, please don't hesitate to to reach out to us and we'll be happy to help. ~Milosz / DataFeedWatch
Aug. 20, 2021
Support is non existent. My feed stopped working two weeks ago and I've been trying to get help this whole time and I've gotten one response in two weeks saying "it's fixed" but it's NOT. So frustrated and unhappy.
Hi, Thank you for sharing your feedback and I'm sorry the hear that your feed stopped working. I would be happy to sort everything out for you. You received a refund from us. Also our support team sent you an email - please take a look at it and contact us - since we exactly know what was wrong and we know how to fix it, we'll be more than happy to help you. Please let me know if there's anything else I can help you with. Best, ~Milosz / DataFeedWatch
May 17, 2021
I have tryied to contact them for a week to restore my password and haven't got any response. Affecting my business :(
Hi, I’m really sorry to hear that you didn't got any response. I already contacted our support and I was told that they replied you twice in the past week. Please check your spam folder, there may be messages from us there We’re sure that we can get it sorted. Please let us know if you received the messages or contact us via chat. We'll be glad to help you. Best, Milosz
March 22, 2021
The app stopped syncing with shopify at some point, and out of my 7000 advertised products only 46 synced. I found out a week after, and it took them 2 weeks to fix it. This review is dedicated to Sébastien from the customer service which was arrogant with me and unhelpful. Eventually it was solved by stopping to use datafeedwatch and using native shopify sales channels.
Hey, I am sorry that your DataFeedWatch experience has not met your expectations so far. I would be happy to sort everything out for you. We already contacted you, helped fix the problem and refunded the money. Is there anything else that we could do to turn this 1-star rating into a 5-star rating? Best, Milosz
July 17, 2020
stopped providing a feed into google, got all of our listings deactivated, and when we call or message them, no response.
Thank you for the feedback, we strive to make our service and support outstanding. We have tried to contact you numerous times (phone and email) with no reply. If you are still experiencing issues, please contact support and we will be ready to assist. Thank you for being a valued client. DataFeedWatch Team
Aug. 12, 2020
Would NOT recommend, my feed has not updated for THREE days and they just say they will look into it. Terrible customer service, AVOID!
Nov. 30, 2019
Hardly used it, uninstalled and I am still getting charged monthly for it. Scam! I want my refund!!!
Thank you for your review. We're glad that you let us know something went wrong. We already cancelled your account and refunded you. If you have any questions, please let us know: [email protected]
Sept. 10, 2019
Horrible Tech Team. Have been trying for 1 week now to get the fix for the ID field but they are either on vacation or really lazy to do it. So if you are planning to use the app, make sure you are prepared for 1 week time for a fix, if anything break because they take their sweet time to get to resolving issues.
Jan. 9, 2019
My understanding from other is that this is a good app for doing Google Shopping Feeds. However, if you want to do other feeds, beware. The Wish feed is simply broken; it exports in the wrong format. I pointed this out to them, and, amazingly, rather than implement the simple fix they told me to create a custom feed for Wish from Scratch. Then came eBay. Data Feed Watch doesn't handle variations correctly; they come up in random order. This can be done correctly, as other listing are. I have been trying to get DataFeedWatch support to work on this for weeks now, but the only tech support is by chat , and you often get different people each time. And they don't have a case system, so I have to explain to new people the problem each time, and then exactly nothing happens. If you know exactly what you want and know this product will do it, OK, but if you want to set up multiple feeds for different stores, and if you want decent support, go elsewhere. I have had a 1 star experience with the product, and a 0 star experience with tech support.
Oct. 31, 2018
Customer Service was always a terrible experience for me with their chat. I was not successful setting up my Amazon channel feed...and despite my making many, many efforts...and being abandoned on live chat...I finally decided to cancel for the 2nd time. I tried to give a 2nd chance; but customer support never made me feel comfortable to say the least.
Oct. 11, 2018
Very miserable experience. I can only speak about the Amazon marketplace channel. Perhaps the platform is more stable for other channels, but if you are looking to prepare feeds for Amazon using DataFeedWatch - I strongly suggest you consider other options. The Amazon Order Management module is so buggy it became laughable after a while. I think they only recently added it - but clearly they haven't bothered with alpha, let alone beta testing. I stuck with them for several weeks, always believing things were about to start getting better. In fact, things got worse. After I spent 12+ hours building templates for Amazon feeds, the portal reported an error to which they responded "We have encountered a problem downloading products" and asked me to re-install. They assured me that re-installing would not impact my templates. I re-installed the app, and guess what? No more templates. Their customer service team does respond in a relatively timely fashion. But the substance of their guidance is so bad that oftentimes no guidance at all would have been better. Buyer beware!