Data Feed Watch Shopping Feeds
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Was really excited for this app, and ok with paying $60 a month for a good product feed. Unfortunately after months I still wasn't seeing results. I had a problem with my feed link that nobody on their side caught. Their data feed also duplicated my products, and nobody from the tech could figure it out, and claimed it wasn't causing problems. Waste of time, waste of money. I removed the app today and will figure something else out.
Hello, We’re really sorry to hear about the trouble you’ve experienced that caused you to unsubscribe from DataFeedWatch. Our team has checked your feed for any issues, and everything seems to be working as it should from our end. However, we suspect that the issue you had is connected to the microdata coming from your Shopify wstore hich may be interfering with the data from our feed file. Would you like to give DataFeedWatch another try? If so, we’d be happy to conduct a free feed review to make sure everything is working properly and all your concerns are addressed. Please don’t hesitate to reach out if you’re interested. ~Milosz / DataFeedWatch
Their terrible customer service can be very dangerous to your business. I've attempted to get a response for nearly 2 weeks now and my Google Shopping products are at risk of expiring because they don't seem to even look at my emails to them. I've contacted them through their support email address numerous times, through Shopify support numerous times (who forwards requests to them), and still NOTHING. Beware - If there are any problems that come up out of nowhere such as I'm dealing with, they are of no help and you risk losing your Google shopping feed because of it.
Hello, We’re disappointed to hear that your experience using DataFeedWatch didn’t meet your expectations as we take our Support services very seriously. As soon as your issue was reported, a ticket was created with high priority. With that being said, we’re currently in touch with Shopify’s support team in order to make sure everything is working fine with API connection. We'll be sure to get it sorted for you as soon as possible and keep you updated once a solution is found. In case of any further questions or concerns in the meantime, please don’t hesitate to reach out to us and we’ll be happy to be in touch. ~Milosz / DataFeedWatch
Really happy with the customer service - they reply to me instantly and always make any changes I need to ensure the feeds work correctly. Thank you :)
Thank you so much Susanne for your great rating! We are always happy to help! ~Ewa/ DataFeedWatch
We have unsubscribed for 6 months and we are still being invoiced since. Impossible to get any refund, and we continue every month to be invoiced. If you want an honest partner, for sure not this one.
Hi there, We’re really sorry to hear about the trouble you experienced after unsubscribing from DataFeedWatch. We appreciate you bringing this to our attention. We’re happy to report that our team has reached out to you and taken care of the issue by providing a full refund. If you need any further information or help, please do not hesitate to reach out to us. All the best! ~Milosz / DataFeedWatch
I just started the trial today. Still setting up all the configurations but very impressed with the customer support so far!
Hi! Welcome to join the group of our users! We are glad that you have chosen DataFeedWatch as your data feed management solution, and that you’re having a good experience. Don’t hesitate to reach out to Customer Support if you have any issues! We’ll be happy to help. ~Ewa/ DataFeedWatch
The support behind the scenes was really incredible, great app, does what it says - would highly recommend! The lovely Magdalena was an absolute pleasure, spent hours going through issues I had.
Hi! Thank you for your review! We are glad that our support team could solve your issues!
Loving it so far. Super useful to be able to add more keywords to the product titles. Support is really good too.
Hello! Many thanks for your great rating! We appreciate it :) Don’t hesitate to reach out to us if you have any issues, or questions about your data feed management. ~Ewa/ DataFeedWatch
Easy and quick adjustments to our product feeds. I have not come across a better tool so far. Quick and effective customer service.
Hi! Thank you so much for your words! If you want to explore more about data feed optimization, visit our blog. You will find there great tips and tricks on how to get the most of your shopping feeds. ~Ewa/ DataFeedWatch
awesome product and service. better than Google ads support and most of the support are well trained and knowledgeable.
Hi! Thank you so much for your review :) Don't hesitate to let us know anytime you have a problem with your data feeds management. ~Ewa/ DataFeedWatch
The app works well. there is a learning curve to getting everything set up properly to run google shopping ads, however, support is very helpful in getting everything working quickly and troubleshooting any errors that come up.
Hello! Thank you so much for your great rating! Managing Google Shopping Ads is not an easy ride. That’s why dealing with obstacles that might come up during the optimization of the ads is a core priority of our Support Team. Many thanks for appreciating their efforts :) ~Ewa/ DataFeedWatch
A/B testing works only if you have a large number of similar products in your store because they don't change the splits for the test. They just split all the products once resulting in a one-sided a/b test. The customer support does need improvement. E.g. I have tried to resolve a simple mapping issue. The first time, I had to explain the problem 2 times and had to wait 60minutes. Apparently, she just left the chat... I am still waiting. Thanks Monika ... After that, I have opened another chat with Sebastian. He basically ignore my question and gave me a link to a standard implementation and had basically no suggestions for me. It is a mapping and logic issue. This is basically your service. Magdalena is stellar helpful though and Martin has been reaching out to me regarding a well instructed on-boarding session. EDIT: Datafeedwatch has reached out to me regarding my bad customer support experience. They were very helpful and eager to improve. Staff can have a bad day as well. 3/5 Stars! I would give more stars if the a/b testing would work.
Hi there, We’re really sorry to hear that you were dissatisfied while using DataFeedWatch as we take pride in the high quality of our Support team. The issue you were facing is now resolved. We really appreciate you reaching out to us and we will be happy to discuss this further with you to make sure all of your questions are answered. If you ever have any issues in the future, please get in touch with our Support team and we’ll work to get it resolved as soon as possible. ~Milosz / DataFeedWatch
Data Feed Watch is a superb feed tool. It is highly versatile and I can guarantee you that learning to use it is worth it. It is on a totally different level than Shopify's built-in feeds to other platforms. And Data Feed Watch has also excellent support, they help you and answer your questions quickly in support chat.
Hi! Thank you so much for your excellent rating! It's great to hear when our amazing customers appreciate our passionate 24/7 Support Team. These guys are always ready to help you with your shopping feeds! ~Ewa/ DataFeedWatch
Good app but customer service so bad. They respond in two weeks. My ticket: 588919 and 586637. And now it's still unresolved!
Hi there, Thank you for sharing this feedback on your experience. Our Support team takes issues like these very seriously, and they are always ready to help. We encourage our clients to use the chat feature since this is the fastest way to communicate and resolve issues. Is there anything else I can help you with? ~Milosz / DataFeedWatch
simply doesnt work, wasted so much time trying to get feed to work on google shopping only to find out that it was a problem with their coding. support is non existent no one ever answers you questions or fixes issues
Hi, Thank you for sharing this feedback on your experience. We're sorry to hear about the trouble you've had, especially since we place high a value on our customer support. We've reached out to you via email, and our team is actively working on the solution. If you have any further questions, please don't hesitate to to reach out to us and we'll be happy to help. ~Milosz / DataFeedWatch
Great app, really easy to use. Support team are wonderful too, especially Magdalena, who sorts all of my problems out super quickly, even out of hours sometimes :) Highly recommend.
Hi, Thank you so much for the review! Lovely to hear that you had a great experience with our support team. Let us know if there's anything else you need. We're happy to help. 😊 ~Milosz / DataFeedWatch
Began using this app in 2020 and found it to be the most price-effective way to manage Google Shopping product data for a catalog (1000+ SKU's). Support was super helpful in initial setup creating a small number of data transformations and regular expressions. After a year of using it, I find I log in only occasionally. It just works. Recommended.
Hi there, We are really glad to hear that we were able to help you to set and optimize your feed for Google Shopping! It's our goal to help you get the most out of the DataFeedWatch possible. ~Milosz / DataFeedWatch
These guys are awesome. They'll help you with the feed all the way to make sure everything is working properly. Amazing team.
Hi! Thank you! We hope that you enjoy using our app as much as we enjoyed seeing your rating and reading your review! We really enjoyed helping you to set your feeds. ~Milosz / DataFeedWatch
Works perfectly and great live service! Got my problems solved by Keith in just a few minutes! :) Couldn't be happier about the app and the service.
Thank you for the 5-star review! We're really happy to know that you love our app & 24/7 support! ~Milosz / DataFeedWatch
Always on point. Before i started using DataFeedWatch i didn't even know what regex. Now i have a whole team of personal trainers when it comes to Regex! I am more than happy about this great service - Nicklas (Google Ads manager of Generaxion and for Ludvig Bjørns Vinhandel)
Hi there, Thank you for your kind words and review. By the way - I love your store design! ~Milosz / DataFeedWatch
I have tryied to contact them for a week to restore my password and haven't got any response. Affecting my business :(
Hi, I’m really sorry to hear that you didn't got any response. I already contacted our support and I was told that they replied you twice in the past week. Please check your spam folder, there may be messages from us there We’re sure that we can get it sorted. Please let us know if you received the messages or contact us via chat. We'll be glad to help you. Best, Milosz
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