Data Feed Watch Shopping Feeds
Optimize Your Product Data Feeds to skyrocket your sales.
Rating
4.6
feedback
331
chart
#563
All reviews
Review RSS Feed
Jan. 31, 2022
Service is sloppy. I got cut off on a chat because "he had to go" an no feedback since... Also got hit with a 60% price increase for no apparent reason.
Hi, I’m really sorry to hear that you didn't got a response when you contacted us, especially since we place high a value on our customer support. We already contacted you, and I believe we helped you with your issue. Please let me know if there's anything else I can help you with. Best, ~Milosz / DataFeedWatch
Jan. 28, 2022
Loving it so far. Super useful to be able to add more keywords to the product titles. Support is really good too.
Hello! Many thanks for your great rating! We appreciate it :) Don’t hesitate to reach out to us if you have any issues, or questions about your data feed management. ~Ewa/ DataFeedWatch
Jan. 27, 2022
Easy and quick adjustments to our product feeds. I have not come across a better tool so far. Quick and effective customer service.
Hi! Thank you so much for your words! If you want to explore more about data feed optimization, visit our blog. You will find there great tips and tricks on how to get the most of your shopping feeds. ~Ewa/ DataFeedWatch
Jan. 4, 2022
awesome product and service. better than Google ads support and most of the support are well trained and knowledgeable.
Hi! Thank you so much for your review :) Don't hesitate to let us know anytime you have a problem with your data feeds management. ~Ewa/ DataFeedWatch
Dec. 15, 2021
The app works well. there is a learning curve to getting everything set up properly to run google shopping ads, however, support is very helpful in getting everything working quickly and troubleshooting any errors that come up.
Hello! Thank you so much for your great rating! Managing Google Shopping Ads is not an easy ride. That’s why dealing with obstacles that might come up during the optimization of the ads is a core priority of our Support Team. Many thanks for appreciating their efforts :) ~Ewa/ DataFeedWatch
Dec. 9, 2021
This app has the best support team I have encountered. Accessible and valuable in that they go above and beyond to help quickly resolve issues.
Hi! Thank you so much for your words! Don't hesitate to let us know anytime you have a problem with your feeds, we will be happy to help! :) ~Ewa/ DataFeedWatch
Dec. 13, 2021
A/B testing works only if you have a large number of similar products in your store because they don't change the splits for the test. They just split all the products once resulting in a one-sided a/b test. The customer support does need improvement. E.g. I have tried to resolve a simple mapping issue. The first time, I had to explain the problem 2 times and had to wait 60minutes. Apparently, she just left the chat... I am still waiting. Thanks Monika ... After that, I have opened another chat with Sebastian. He basically ignore my question and gave me a link to a standard implementation and had basically no suggestions for me. It is a mapping and logic issue. This is basically your service. Magdalena is stellar helpful though and Martin has been reaching out to me regarding a well instructed on-boarding session. EDIT: Datafeedwatch has reached out to me regarding my bad customer support experience. They were very helpful and eager to improve. Staff can have a bad day as well. 3/5 Stars! I would give more stars if the a/b testing would work.
Hi there, We’re really sorry to hear that you were dissatisfied while using DataFeedWatch as we take pride in the high quality of our Support team. The issue you were facing is now resolved. We really appreciate you reaching out to us and we will be happy to discuss this further with you to make sure all of your questions are answered. If you ever have any issues in the future, please get in touch with our Support team and we’ll work to get it resolved as soon as possible. ~Milosz / DataFeedWatch
Nov. 17, 2021
Data Feed Watch is a superb feed tool. It is highly versatile and I can guarantee you that learning to use it is worth it. It is on a totally different level than Shopify's built-in feeds to other platforms. And Data Feed Watch has also excellent support, they help you and answer your questions quickly in support chat.
Hi! Thank you so much for your excellent rating! It's great to hear when our amazing customers appreciate our passionate 24/7 Support Team. These guys are always ready to help you with your shopping feeds! ~Ewa/ DataFeedWatch
Nov. 14, 2021
Good app but customer service so bad. They respond in two weeks. My ticket: 588919 and 586637. And now it's still unresolved!
Hi there, Thank you for sharing this feedback on your experience. Our Support team takes issues like these very seriously, and they are always ready to help. We encourage our clients to use the chat feature since this is the fastest way to communicate and resolve issues. Is there anything else I can help you with? ~Milosz / DataFeedWatch
Sept. 21, 2021
simply doesnt work, wasted so much time trying to get feed to work on google shopping only to find out that it was a problem with their coding. support is non existent no one ever answers you questions or fixes issues
Hi, Thank you for sharing this feedback on your experience. We're sorry to hear about the trouble you've had, especially since we place high a value on our customer support. We've reached out to you via email, and our team is actively working on the solution. If you have any further questions, please don't hesitate to to reach out to us and we'll be happy to help. ~Milosz / DataFeedWatch
Sept. 14, 2021
Basically no support. Multiple of our emails to support have been ignored. We can't recover access to our account, and recovery emails aren't arriving at our email address. Update: After leaving a one-start review - everything was sorted. Thank you team, but this was really unnecessary. All the best.
Hi, we're glad that we were able to help you. Thank you for your review! Please let me know if there's anything else I can help you with. ~Milosz / DataFeedWatch
Aug. 20, 2021
Support is non existent. My feed stopped working two weeks ago and I've been trying to get help this whole time and I've gotten one response in two weeks saying "it's fixed" but it's NOT. So frustrated and unhappy.
Hi, Thank you for sharing your feedback and I'm sorry the hear that your feed stopped working. I would be happy to sort everything out for you. You received a refund from us. Also our support team sent you an email - please take a look at it and contact us - since we exactly know what was wrong and we know how to fix it, we'll be more than happy to help you. Please let me know if there's anything else I can help you with. Best, ~Milosz / DataFeedWatch
Aug. 19, 2021
Fantastic customer service! Makes it all "understandable" Looking forward to learning more going forward.
Thanks for the great review, and please don't hesitate to reach out with any questions or concerns! ~Milosz / DataFeedWatch
Aug. 18, 2021
We use this app to send our products to Facebook, Google and Pinterest. It works great! Staff are always super helpful and get back to you pretty quickly
Thanks for the great review! If you're looking for some tips and tricks to make the most of your feed, check out our blog: https://www.datafeedwatch.com/blog ~Milosz / DataFeedWatch
Aug. 6, 2021
Superb customer service by the support team, especially Keith. Managed to fetch Langify v1 fields into Google Merchant Center with ease.
Thank you for your kind words and review. We're glad that everything works fine with Google Merchant Center now. Have a great day! ~Milosz / DataFeedWatch
Aug. 5, 2021
A big shout out to their support team (Keith). As a marketer I understand the consequences of a messed up feed. Especially, when that feed is being used in Facebook DPA ads or Google Shopping Ads. Their support team was really prompt and helped me fix the issue in like 15 minutes. Keep up the good work guys!
Thank you! We're glad that we've been able to help you with Facebook DPA ads and Google Shopping. We hope that you enjoy using our app as much as we enjoyed seeing your rating and reading your review! :-) ~Milosz / DataFeedWatch
July 20, 2021
Great app, really easy to use. Support team are wonderful too, especially Magdalena, who sorts all of my problems out super quickly, even out of hours sometimes :) Highly recommend.
Hi, Thank you so much for the review! Lovely to hear that you had a great experience with our support team. Let us know if there's anything else you need. We're happy to help. 😊 ~Milosz / DataFeedWatch
July 1, 2021
Began using this app in 2020 and found it to be the most price-effective way to manage Google Shopping product data for a catalog (1000+ SKU's). Support was super helpful in initial setup creating a small number of data transformations and regular expressions. After a year of using it, I find I log in only occasionally. It just works. Recommended.
Hi there, We are really glad to hear that we were able to help you to set and optimize your feed for Google Shopping! It's our goal to help you get the most out of the DataFeedWatch possible. ~Milosz / DataFeedWatch
July 1, 2021
These guys are awesome. They'll help you with the feed all the way to make sure everything is working properly. Amazing team.
Hi! Thank you! We hope that you enjoy using our app as much as we enjoyed seeing your rating and reading your review! We really enjoyed helping you to set your feeds. ~Milosz / DataFeedWatch
June 2, 2021
Works perfectly and great live service! Got my problems solved by Keith in just a few minutes! :) Couldn't be happier about the app and the service.
Thank you for the 5-star review! We're really happy to know that you love our app & 24/7 support! ~Milosz / DataFeedWatch