Data Feed Watch Shopping Feeds
Optimize Your Product Data Feeds to skyrocket your sales.
Rating
4.8
feedback
410
chart
#447
All reviews
Rating Breakdown
Review RSS Feed
March 14, 2022
Great support and service from the team at DataFeedWatch, reliable service that you can rely on. I would recommend them if you'd like to get your products on Google shopping fast and efficient.
March 3, 2022
We have unsubscribed for 6 months and we are still being invoiced since. Impossible to get any refund, and we continue every month to be invoiced. If you want an honest partner, for sure not this one.
Hi there, We’re really sorry to hear about the trouble you experienced after unsubscribing from DataFeedWatch. We appreciate you bringing this to our attention. We’re happy to report that our team has reached out to you and taken care of the issue by providing a full refund. If you need any further information or help, please do not hesitate to reach out to us. All the best! ~Milosz / DataFeedWatch
Feb. 25, 2022
Powerful app with lots of functionality to improve product feeds across multiple platforms. It's not easy to understand when starting out but the customer service team is good and each time we set up a new channel it gets easier.
Hi, thank you very much for your review! Please remember that we are always happy to help with any issue and answer any of your questions. Also, we encourage you to visit our blog or help center where you will find many useful articles and manuals that will help you improve your skills in data feeds management. ~Ewa/ DataFeedWatch
Feb. 11, 2022
I just started the trial today. Still setting up all the configurations but very impressed with the customer support so far!
Hi! Welcome to join the group of our users! We are glad that you have chosen DataFeedWatch as your data feed management solution, and that you’re having a good experience. Don’t hesitate to reach out to Customer Support if you have any issues! We’ll be happy to help. ~Ewa/ DataFeedWatch
Feb. 10, 2022
The support behind the scenes was really incredible, great app, does what it says - would highly recommend! The lovely Magdalena was an absolute pleasure, spent hours going through issues I had.
Hi! Thank you for your review! We are glad that our support team could solve your issues!
Feb. 3, 2022
At 1st I thought was a bit expensive, so went for the free trial. Took a while to get used to, but now its really quite good. And support has been amazing, Claire went above and beyond to help set up my feed. Now its up and running my Google merchant account has finally been approved. I still think its a but pricey, a lower price may attract more customers, but im going to stick with it as I haven't yet found a better option.
HI! Thank you so much for your great rating! I hope your campaigns will bring you high profits. Don't hesitate to contact us whenever you encounter problems with data feeds, we'll do our best to resolve the issues as soon as possible. When it comes to the prices, we can guarantee that we adjusted the competitive prices to our full services that we are trying to make better and better. ~Ewa/ DataFeedWatch
Jan. 31, 2022
Service is sloppy. I got cut off on a chat because "he had to go" an no feedback since... Also got hit with a 60% price increase for no apparent reason.
Hi, I’m really sorry to hear that you didn't got a response when you contacted us, especially since we place high a value on our customer support. We already contacted you, and I believe we helped you with your issue. Please let me know if there's anything else I can help you with. Best, ~Milosz / DataFeedWatch
Jan. 28, 2022
Loving it so far. Super useful to be able to add more keywords to the product titles. Support is really good too.
Hello! Many thanks for your great rating! We appreciate it :) Don’t hesitate to reach out to us if you have any issues, or questions about your data feed management. ~Ewa/ DataFeedWatch
Jan. 27, 2022
Easy and quick adjustments to our product feeds. I have not come across a better tool so far. Quick and effective customer service.
Hi! Thank you so much for your words! If you want to explore more about data feed optimization, visit our blog. You will find there great tips and tricks on how to get the most of your shopping feeds. ~Ewa/ DataFeedWatch
Jan. 4, 2022
awesome product and service. better than Google ads support and most of the support are well trained and knowledgeable.
Hi! Thank you so much for your review :) Don't hesitate to let us know anytime you have a problem with your data feeds management. ~Ewa/ DataFeedWatch
Dec. 15, 2021
The app works well. there is a learning curve to getting everything set up properly to run google shopping ads, however, support is very helpful in getting everything working quickly and troubleshooting any errors that come up.
Hello! Thank you so much for your great rating! Managing Google Shopping Ads is not an easy ride. That’s why dealing with obstacles that might come up during the optimization of the ads is a core priority of our Support Team. Many thanks for appreciating their efforts :) ~Ewa/ DataFeedWatch
Dec. 9, 2021
This app has the best support team I have encountered. Accessible and valuable in that they go above and beyond to help quickly resolve issues.
Hi! Thank you so much for your words! Don't hesitate to let us know anytime you have a problem with your feeds, we will be happy to help! :) ~Ewa/ DataFeedWatch
Dec. 13, 2021
A/B testing works only if you have a large number of similar products in your store because they don't change the splits for the test. They just split all the products once resulting in a one-sided a/b test. The customer support does need improvement. E.g. I have tried to resolve a simple mapping issue. The first time, I had to explain the problem 2 times and had to wait 60minutes. Apparently, she just left the chat... I am still waiting. Thanks Monika ... After that, I have opened another chat with Sebastian. He basically ignore my question and gave me a link to a standard implementation and had basically no suggestions for me. It is a mapping and logic issue. This is basically your service. Magdalena is stellar helpful though and Martin has been reaching out to me regarding a well instructed on-boarding session. EDIT: Datafeedwatch has reached out to me regarding my bad customer support experience. They were very helpful and eager to improve. Staff can have a bad day as well. 3/5 Stars! I would give more stars if the a/b testing would work.
Hi there, We’re really sorry to hear that you were dissatisfied while using DataFeedWatch as we take pride in the high quality of our Support team. The issue you were facing is now resolved. We really appreciate you reaching out to us and we will be happy to discuss this further with you to make sure all of your questions are answered. If you ever have any issues in the future, please get in touch with our Support team and we’ll work to get it resolved as soon as possible. ~Milosz / DataFeedWatch
Nov. 17, 2021
Data Feed Watch is a superb feed tool. It is highly versatile and I can guarantee you that learning to use it is worth it. It is on a totally different level than Shopify's built-in feeds to other platforms. And Data Feed Watch has also excellent support, they help you and answer your questions quickly in support chat.
Hi! Thank you so much for your excellent rating! It's great to hear when our amazing customers appreciate our passionate 24/7 Support Team. These guys are always ready to help you with your shopping feeds! ~Ewa/ DataFeedWatch
Nov. 14, 2021
Good app but customer service so bad. They respond in two weeks. My ticket: 588919 and 586637. And now it's still unresolved!
Hi there, Thank you for sharing this feedback on your experience. Our Support team takes issues like these very seriously, and they are always ready to help. We encourage our clients to use the chat feature since this is the fastest way to communicate and resolve issues. Is there anything else I can help you with? ~Milosz / DataFeedWatch
Oct. 25, 2021
I am more than thrilled. I have questions all the time and the support is very patient and helpful. Here's to good cooperation. I can only recommend it to anyone who wants to make really good advertising without problems with the products.
Hello! Thank you so much for your review and kind words about our Support Team. Don't hesitate to let us know anytime you have a problem with your product feeds, we will be happy to help! :) ~Ewa/ DataFeedWatch
Oct. 5, 2021
I used this app to help me get my data feed right. They helped me step by step with photos and examples to solve my every issue. I am grateful I found data feed watch. They got my ecommerce business up and running. Customer service is unbelievable , they reply you anytime. One of the most amazing customer service ever. Thank you Datafeedwatch .
Hi! Many thanks for this excellent review. We are really happy to hear that our app could contribute to your growth, and our support could solve your data feed issues. We're thankful for amazing customers like you! ~Ewa/ DataFeedWatch
Sept. 21, 2021
simply doesnt work, wasted so much time trying to get feed to work on google shopping only to find out that it was a problem with their coding. support is non existent no one ever answers you questions or fixes issues
Hi, Thank you for sharing this feedback on your experience. We're sorry to hear about the trouble you've had, especially since we place high a value on our customer support. We've reached out to you via email, and our team is actively working on the solution. If you have any further questions, please don't hesitate to to reach out to us and we'll be happy to help. ~Milosz / DataFeedWatch
Sept. 14, 2021
Basically no support. Multiple of our emails to support have been ignored. We can't recover access to our account, and recovery emails aren't arriving at our email address. Update: After leaving a one-start review - everything was sorted. Thank you team, but this was really unnecessary. All the best.
Hi, we're glad that we were able to help you. Thank you for your review! Please let me know if there's anything else I can help you with. ~Milosz / DataFeedWatch
Aug. 20, 2021
Support is non existent. My feed stopped working two weeks ago and I've been trying to get help this whole time and I've gotten one response in two weeks saying "it's fixed" but it's NOT. So frustrated and unhappy.
Hi, Thank you for sharing your feedback and I'm sorry the hear that your feed stopped working. I would be happy to sort everything out for you. You received a refund from us. Also our support team sent you an email - please take a look at it and contact us - since we exactly know what was wrong and we know how to fix it, we'll be more than happy to help you. Please let me know if there's anything else I can help you with. Best, ~Milosz / DataFeedWatch