MAPPY: Dealer & Store Locator

Oct. 5, 2022

The app is very easy to use, and the support team quickly helped me with adjusting the app to my theme!

Oct. 6, 2022

Being a customer service week, I thought this would be the best time to write this review. My experience went from frustration to great, thanks to Jena and the developer Dinh Trong Linh. Jena has been kind, patient, and helpful for the last couple of weeks. Being on different continents meant that we were in different time zones. Still all questions I left and requests were addressed on time. Very happy that they offer customization at no extra cost. Dinh Trong Linh who worked on our site, did a wonderful job tweaking per the brief given. Two months in, Jena continues to check in. Why this app? The store locator page looks similar to the rest of the site, which is one of the big reasons we moved from the previous app. Having images/logos makes the page look great. One doesn't have to be a technician to use this app, there is a step-by-step guide to help. When in doubt or your stuck, there have excellent customer support to help out. I highly recommend this app to anyone looking for exceptional service.

Sept. 26, 2022

I first wrote in for some help on mass changes on all our locations, and got connected with Jena Nguyen who was more than helpful and friendly. Jena patiently helped to understand the issues I was experiencing, and took the extra time to advise better ways to improve the website. Biggest thanks to the developers Phung Viet Tung and Dinh Trong Linh who executed what I needed, and who went the extra mile to help us - the team's help was much appreciated!

Sept. 22, 2022

I had an issue with doing a bulk import of store locations for our store locator and Jena was so helpful. Not only did they follow up multiple times to help me but also provided such great service. Thank you!

Sept. 9, 2022

Jena was super helpful in responding to my problems. Definitely an easy app to use. Would recommend to many.

Aug. 22, 2022

Gigi and BSS Commerce provided quick responses and strong support to my questions where store addresses and map pins needed attention. This app is a good value and support has been strong.

Aug. 15, 2022

Great app, received some great support from Gigi as the supporter and Viet Trung as the technician. Have approached them twice for support and have managed to resolve my issue very quickly. Easy to use and price point is also very friendly, highly recommend. Would like to see further customization options in the future such as font colour, font choices and all in the future so we wouldn't have to contact support to change them when they don't fit our webpage theme.

July 8, 2022

Great app, very easy to use and the support is excellent if you run into any issues. Highly recommend!

May 9, 2022

Jinny and Van Hoan helped me customize this application for my site perfectly. With patients and communication, we were able to get the job done. It's always nice when a developer goes out of their way to make the application work perfectly for your site. This map was a huge upgrade over our replacment. Very happy with this app and support!

May 5, 2022

Truly excellent support team, Amber and Gigi really helped and got the app up and running again on my store. ⭐️⭐️⭐️⭐️⭐️

April 27, 2022

Jinny as the supporter and Van Hoan as the technician It's always aggravating when you have to reach out for help with any app you have on Shopify and it is especially aggravating when the support team for that app is subpar. That was not the case I had yesterday. I was pleasantly surprised and really just excited that Jinny and Van Hoan were able to answer my questions and repair a slight technical issue I was having in just a few minutes. Best helped I have received with an app hands down! The store locator app has helped grow my distribution network dramatically this year so I'm glad the issue was worked out so I wouldn't have to start over with a different app.

April 24, 2022

Although I had a bit of trouble getting the app installed and working on my site, the customer service provided by Jinny and the technical skills from Van Hoan were incredible. Jinny especially was incredibly responsive and helpful with every question I had throughout the process and they both worked tirelessly to assist me to get the app up and running. Very happy with both the app and the assistance provided.

April 22, 2022

Jinny as the supporter and XuTho as the technician was amazing - they solve our problem perfectly, awesome!

April 6, 2022

Gigi was very helpful in identifying my problem and providing the solution. The page is up and running with all the stores very efficiently. No complains at all.

April 1, 2022

The app is very useful and easy to launch. The dashboard configuration is really friendly and it has everything we needed, I'm sure the fetaures it has could be really great to fit any kind of store. We totally recommend using the app! Also, the technical support was just great, Gigi and XuTho were really kind getting in touch with me and helping me during the installation. 100% recommended!

April 1, 2022

On Shopify, you may find a variety of shop location applications. However, on a technological level, this software combines all benefits and even outperforms them. You may search by location or name, and, most importantly, you can assign tags to specific dealers such as Premium-Dealer to provide the customer a better idea of the dealer he is looking for. Taking into account their support, the cost-performance ratio is excellent: BSS's assistance is, as always, exceptional, both in terms of Gigi's quick communication and the highly competent technical level of Ta Cuong. We are grateful for their assistance and prompt comprehension of our needs! Last but not least, they assisted us with importing and optimizing our dealer data for our needs! I appreciate it!

March 9, 2022

We installed this app to help customers find our products at our authorized dealers. Received great customer service from Amber & her team when I ran into some difficulty with the installation. They fixed the issue and it looks great!

Feb. 17, 2022

I had a very positive experience with the customer service team, specifically Amber & Duong for the efforts to resolve my issue. Thanks!

Feb. 3, 2022

Had some trouble updating one of the pages, but Steph and Duong helped me out... and they were on holidays at the time, so very much appreciated.

Jan. 25, 2022

Easy to install and config. Looks good too. Had a slight issue that altered some parts of the site but the customer service (Gigi) and Tech (Ta Cuong) were helpful and nice to deal with. I still give 5 stars with a suggestion to the developers to test the whole site before committing the code as sometimes a fix can create a bug somewhere else.