Evolve Skateboards USA review for Cin7 Core
March 25, 2021
Goodluck with any problems with intergration. Their "tech support" is absolutely worthless. The service reps always need to forward your inquiry to their "techs". Their techs email three days later with "the integration issue is not on our end" Everytime. This has been going on for a whole month now. You can't call them, you can only "chat" with bottom level service reps, and emails take about 9 hours to respond. Most of the time a new rep will reply, so you have to start a square one, only to have you inquiry forwarded to a tech that offers no help
Hello Adam, Thank you for your review. We process orders from 1000+ Shopify shops on a daily basis without any problem. The issue you are facing is caused by ShipStation as there are errors triggered by them. We do our very best to support our valuable customers by having a dedicated Technical Suppor Team to analyse and provide timely feedback on any technical issues. Our technical team has been working alongside you with the issue you have been facing. Please note that ShipStation is a third party application that is beyond our control. To help our customers, we have been aliasing on behalf of our customers with ShipStation to get the issues fixed. I would request you to reach out to them regarding the ShipStation issue you are facing. Please feel free to contact us via email ([email protected]) or on WhatsApp (+44-1244-940807) if you have any questions or concerns. Regards, DEAR Team.
