Cin7 Core Inventory Management

The Solutions Architect team and Mark in particular very quickly and clearly handled all of my queries. From reviewing our manufacturing process and introducing assembly BOMs with landed costs, through to discussing our Shopify and 3PL fulfilment approach using locations - Mark showed not only full understanding of the CIN7 system, but took the time to listen to my concerns carefully and offer workable solutions. His genuine support was encouraging and I cannot speak highly enough of him. It is very reassuring to meet up with this team and have a review, sort out any niggles you may have - it has really paid off for us. 5 Stars, well earned.

Setu was very helpful in understanding the way the system works and advising how to trouble shoot if anymore problems occur. Solutions Architect team

Quick and clear onboarding, with fast troubleshooting and responsive support. The setup process was smooth, and any issues were resolved quickly. Looking forward to seeing where this software takes us.

The onboarding process at Purpink Gifts Ltd, Kenya has been nothing short of outstanding. From the very first session to the post-onboarding phase, every step has been handled with professionalism, precision, and genuine care. The transition into Cin7 Core has been seamless, and a great deal of that credit goes to our onboarding consultant, Nathasha Samooshi. Nathasha Samooshi is the kind of professional who doesn't just train you she equips you. Her ability to break down complex system configurations into clear, digestible sessions is remarkable. She is patient, thorough, and extraordinarily consistent. Each session was well-structured, purposeful, and delivered in a way that allowed us to not only understand the system, but to truly appreciate the logic and architecture behind it. She has a rare gift for making technical processes feel approachable, and that made all the difference for our team. What stood out most was Nathasha's commitment beyond the onboarding itself. Long after the initial sessions wrapped up, she remained available, responsive, and supportive as we continued our migration journey. That level of dedication is not common, and it speaks volumes about her professionalism and passion for her work. Since implementing Cin7 Core, our inventory management has been transformed. The system has brought structure, visibility, and efficiency to our operations in ways we hadn't anticipated. We are still in the process of full migration, but the results so far have already exceeded expectations. The system: 10/10. Nathasha Samooshi's sessions: 10/10. The overall experience: one we would not trade. To any company out there looking to take control of their inventory and operations do not hesitate. Invest in Cin7 Core, and if you are fortunate enough to have Natasha guide you through it, you are in the very best hands. — Samuel Omambia, Purpink Gifts Ltd, Kenya

We moved to CIN7 and it's been a great decision. The system is intuitive, handles our inventory well, and the new AI capability takes stock management to another level. Highly recommend for any product-based business looking to get on top of their operations.

Jinesh has been a great support since the start, and the onboarding process has been smooth and productive so far. Jinesh has been really helpful and always responds promptly. The Shopify integration has been working well so far, easy to sync with Cin7.

Really Helpful,and speedy, Thanks very much!

linked very quickly not had much chance to use

Aman Solanki has been an outstanding resource whenever we've run into complex issues with Cin7. His knowledge of the platform is exceptional, and he consistently takes the time to thoroughly investigate problems rather than offering quick, generic responses. What I appreciate most is his willingness to dig into the details, understand the root cause, and work toward a real solution. He's responsive, professional, and communicates clearly throughout the process, even when dealing with complicated scenarios. It's rare to find someone with both deep technical knowledge and a genuine commitment to helping customers succeed. Aman has been a pleasure to work with, and I truly appreciate all of the support he's provided. Thank you, Aman!

Very helpful advice and fixed a few queries that I had. Their new Solutions Architect team are happy to spend time helping out with any questions. Very good service and would recommend if they reach out to you. I spoke with Setu Dani.

We've been using Cin7 for several yearsl, and it's become an essential part of how we manage our business. As a small team handling inventory across wholesale, retail, Amazon, and Shopify, having everything centralized in one system has made a huge difference. I use Cin7 daily for inventory management, purchasing, forecasting, and reporting. It gives me visibility into what we have on hand, what's on order, and where we need to take action, which is especially important when managing multiple suppliers and sales channels. Overall, Cin7 has helped us stay organized, make better inventory decisions, and scale our operations more effectively. I'd recommend it to any growing business looking for a comprehensive inventory and order management solution.

The onboarding group training scheme is fantastic and the support team has been very helpful since finishing the training, in particular Jinesh Shah, who is a terrific champion of the tech and has a very good way of working with teams to get up to speed.

Becareful here, We Have been using the Cin7 Platform for years and moved to the Cin7 Core platform from Omni last year. Their shopify app is a disaster. -Randomly orders will pull through Blank into Cin7. - Stock Just disconnects when it says it is connected. -This leads to incorrect stock values. - Bom Stock does not work, So if you have a Coffee Table with a base and a Top, this cannot be synced as a finished product. Cin7 Just recently updated their Knowledgebase (Which is incorrect most of the time to now say you cannot sync these) Their fix is to turn on auto assembly which then breaks the WMS functionality completely. We have been told to now create our own Custom API. - We pay $149 a month for premium support of which they do not respond. We have tickets open for months at a time, every time they just say they need to escalate the Problem. - We have asked to cancel our premium support and were told this "Thank you for reaching out to us. We are sorry to hear you are facing issue with your premium subscription. Please note that your ticket needs the attention of a specialist team. It may take a few days to get back to you. If your need is more urgent, please reply and let us know. Thank you for your patience while we get this looked into for you. Kind regards, Bushra M" When you finally speak to some one over a few mails - Namely Phil they ask a few questions, then request access to your system and go silent for weeks if not months. Their system Eventually just closes the support ticket. Currently we Paying Cin7 close to $5000 a month with no help sorting out their Own system issues. Onboarding with Cin7 Core was a bit of a Joke, we had been using Cin7 Omni for years however the "Onboarding Specialist" was completely untrained and her knowledge of the system was basic at best. Becareful if you are looking at Cin7, We have Coders and experienced IT/ Business people who have used their systems for years. There are problems within this institution which I dont believe the Directors are aware of nor some of their customers until it will be to late.

Buyer beware! We've been using Cin7 (formerly DEAR Systems) since 2022. Since being bought out, the cost of our subscription just increases with impunity. You think you're signing up at one price, but you're not. And the prices will continue to rise every year. I've been using Shopify since 2012, and no other third-party app has acted in this manner. Not to mention, since using DEAR/Cin 7, our team has had to spend hundreds upon hundreds of hours troubleshooting issues and opening support requests to fix features advertised that simply did not work as intended. A poor overall experience and bad business practices from this company.

Beware, if you try to cancel the subscription, your only option is to schedule a sales call. If you don't change your mind during the sales call, you are told there is a 30 days cancellation notice and you'll have to keep paying the subscription one more month. Of course the app isn't exactly great which is why I wanted to cancel in the first place.

The onboarding help has been great. We migrated from Orderhive and Atulya went above and beyond to reduce the pain from migrating. She was very patient and helpful getting us up and running. We're still getting up to speed as Core has different functionality. In some cases more robust than Orderhive however there are some things in Orderhive , like one central place of truth for product information (eg prices) that pushes to all 3rd parties.

I was using Orderhive for order management. Cin7 is a much better program with more features. My onboarding experience was great. They really take the time to make sure everything works right before moving to the new program. I would recommend!

I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup. I was paired with Muskan as my Onboarding Specialist, and she was very patient, knowledgeable, and helpful in getting me setup.

I love Cin7 , it's such a great software to track my inventory, my sales, my stock transfers, my cogs... full of reports ... very flexible tools, with a lot of integrated API connexion like Shopify and the customer service is amazing !

Recently after the merger with Cin7 (previously dear system), the support and issues have increased. We have a major bug in product integration for last 5 weeks and still waiting for resolution. For them it is not a priority and no proper work around provided. Not sure if this is faced by any other customers. No escalation channel, no account manager support. We are a customer for last 3 years but now looking for replacement.