Cin7 Core

Setu was very helpful in understanding the way the system works and advising how to trouble shoot if anymore problems occur. Solutions Architect team

Quick and clear onboarding, with fast troubleshooting and responsive support. The setup process was smooth, and any issues were resolved quickly. Looking forward to seeing where this software takes us.

The onboarding process at Purpink Gifts Ltd, Kenya has been nothing short of outstanding. From the very first session to the post-onboarding phase, every step has been handled with professionalism, precision, and genuine care. The transition into Cin7 Core has been seamless, and a great deal of that credit goes to our onboarding consultant, Nathasha Samooshi. Nathasha Samooshi is the kind of professional who doesn't just train you she equips you. Her ability to break down complex system configurations into clear, digestible sessions is remarkable. She is patient, thorough, and extraordinarily consistent. Each session was well-structured, purposeful, and delivered in a way that allowed us to not only understand the system, but to truly appreciate the logic and architecture behind it. She has a rare gift for making technical processes feel approachable, and that made all the difference for our team. What stood out most was Nathasha's commitment beyond the onboarding itself. Long after the initial sessions wrapped up, she remained available, responsive, and supportive as we continued our migration journey. That level of dedication is not common, and it speaks volumes about her professionalism and passion for her work. Since implementing Cin7 Core, our inventory management has been transformed. The system has brought structure, visibility, and efficiency to our operations in ways we hadn't anticipated. We are still in the process of full migration, but the results so far have already exceeded expectations. The system: 10/10. Nathasha Samooshi's sessions: 10/10. The overall experience: one we would not trade. To any company out there looking to take control of their inventory and operations do not hesitate. Invest in Cin7 Core, and if you are fortunate enough to have Natasha guide you through it, you are in the very best hands. — Samuel Omambia, Purpink Gifts Ltd, Kenya

We moved to CIN7 and it's been a great decision. The system is intuitive, handles our inventory well, and the new AI capability takes stock management to another level. Highly recommend for any product-based business looking to get on top of their operations.

Really Helpful,and speedy, Thanks very much!

linked very quickly not had much chance to use

Aman Solanki has been an outstanding resource whenever we've run into complex issues with Cin7. His knowledge of the platform is exceptional, and he consistently takes the time to thoroughly investigate problems rather than offering quick, generic responses. What I appreciate most is his willingness to dig into the details, understand the root cause, and work toward a real solution. He's responsive, professional, and communicates clearly throughout the process, even when dealing with complicated scenarios. It's rare to find someone with both deep technical knowledge and a genuine commitment to helping customers succeed. Aman has been a pleasure to work with, and I truly appreciate all of the support he's provided. Thank you, Aman!

Very helpful advice and fixed a few queries that I had. Their new Solutions Architect team are happy to spend time helping out with any questions. Very good service and would recommend if they reach out to you. I spoke with Setu Dani.

We've been using Cin7 for several yearsl, and it's become an essential part of how we manage our business. As a small team handling inventory across wholesale, retail, Amazon, and Shopify, having everything centralized in one system has made a huge difference. I use Cin7 daily for inventory management, purchasing, forecasting, and reporting. It gives me visibility into what we have on hand, what's on order, and where we need to take action, which is especially important when managing multiple suppliers and sales channels. Overall, Cin7 has helped us stay organized, make better inventory decisions, and scale our operations more effectively. I'd recommend it to any growing business looking for a comprehensive inventory and order management solution.

The onboarding group training scheme is fantastic and the support team has been very helpful since finishing the training, in particular Jinesh Shah, who is a terrific champion of the tech and has a very good way of working with teams to get up to speed.

Beware, if you try to cancel the subscription, your only option is to schedule a sales call. If you don't change your mind during the sales call, you are told there is a 30 days cancellation notice and you'll have to keep paying the subscription one more month. Of course the app isn't exactly great which is why I wanted to cancel in the first place.

The onboarding help has been great. We migrated from Orderhive and Atulya went above and beyond to reduce the pain from migrating. She was very patient and helpful getting us up and running. We're still getting up to speed as Core has different functionality. In some cases more robust than Orderhive however there are some things in Orderhive , like one central place of truth for product information (eg prices) that pushes to all 3rd parties.

I was using Orderhive for order management. Cin7 is a much better program with more features. My onboarding experience was great. They really take the time to make sure everything works right before moving to the new program. I would recommend!

I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup. I was paired with Muskan as my Onboarding Specialist, and she was very patient, knowledgeable, and helpful in getting me setup.

I love Cin7 , it's such a great software to track my inventory, my sales, my stock transfers, my cogs... full of reports ... very flexible tools, with a lot of integrated API connexion like Shopify and the customer service is amazing !

Recently after the merger with Cin7 (previously dear system), the support and issues have increased. We have a major bug in product integration for last 5 weeks and still waiting for resolution. For them it is not a priority and no proper work around provided. Not sure if this is faced by any other customers. No escalation channel, no account manager support. We are a customer for last 3 years but now looking for replacement.

Stay away. Invested in help in set up but cant get any help from CIN 7. Cant even contact support, waiting on replies on tickets. No phone number, no easy way to chat. Person initially helping disappears as soon as one subscribes. Overly complicated. Already searching for replacement

Thanks Raed for excellent customer service! He helped me step by step to understand the process and was very patient with me.

It allows you to monitor inventory more easily. It also integrates very well with Xero. The support team was very accommodating and helpful with their knowledge of the app, even though we encountered some issues. The downsides for me are: 1. Having to use the Messenger app for support. 2. if you allocate a credit note to a supplier invoice on Xero it won't sync to DEAR. 3. It doesn't push changes to a Shopify order across to DEAR.

Very useful in integrating sales from Shopify to other accounting software. Also makes inventory monitoring easier. We encountered some issues though but the support is very accommodating and helpful with their knowledge of the app.