Cin7 Core

May 4, 2021

This app works quite well -- keeps inventory quantity updated, pushes Shopify sales over to Dear, allows me to bulk list inventory from Dear to Shopify. Features I wish it had: 1) a way to push over search engine listing previews. 2) a way to easily associate a Shopify purchase with an existing customer in Dear. If the customer enters their name or company slightly different than last time then a new customer is created in Dear. Not a big deal but somewhat frustrating if you care about customer purchase history. Overall, I'm pleased with this integration.

April 12, 2021

Automating our processes and inventory systems was priority for us to help us focus on the areas of our business that matters. Working with Dear was so easy and the level of care and dedication by the account managers to help us determine our path with Dear was so very much appreciated. We're looking forward to exploring more that we can do with the platform.

March 25, 2021

Goodluck with any problems with intergration. Their "tech support" is absolutely worthless. The service reps always need to forward your inquiry to their "techs". Their techs email three days later with "the integration issue is not on our end" Everytime. This has been going on for a whole month now. You can't call them, you can only "chat" with bottom level service reps, and emails take about 9 hours to respond. Most of the time a new rep will reply, so you have to start a square one, only to have you inquiry forwarded to a tech that offers no help

Feb. 14, 2023

The integration is clunky and filled with bugs. I started on this platform with DEAR & Shopify several years ago and they haven't fixed issues that have been around since I signed up. Some thing's work OKAY but for the most part I would avoid if I were you. UPDATE FEB 2023 Simple integration issues still plague Shopify / DEAR including the inability to sync HS Codes. If you're looking for an powerful inventory tracking software that works with Shopify, look elsewhere. DEAR is still a frustrating experience to use day in and day out.

Oct. 20, 2020

It doesn't push changes to a Shopify order across to DEAR, they suggested manually deleting the order in DEAR and then resyncing and that was pushing wrong information across. Wouldn't have gone out of my way to give it one star normally, but I actually thought this could cause issues called and asked prior to implementing and they told me that it would be able to handle that when it doesn't. It was 1 or 2 things that i called and asked about and both concerns they said DEAR is built to handle these situations and only after implementing they then backpedalled and said it can't handle it. Super annoyed with all the time wasted wouldn't be surprised if i found out that their tactic to promise the world and after implementation users probably invested to much time to change.

June 23, 2020

Dear has a seamless integration with Shopify and their hands on account management + support has eased our transition towards managing our many products, services and manufacturing efforts in 1 place. They provide all of the resources to set everything up correctly and troubleshoot. It's going to increase our accuracy and efficiency internally and across many of our customers and suppliers. Highly Recommend.

Dec. 30, 2019

I only just started using Dear for our footwear brand, but so far so good! The representative assigned to us from Dear has been extremely helpful in the process. We are very happy so far!

Nov. 18, 2019

Dear system is a great app. There support team is extremely good and they get back to your inquiry pretty fast. They also have been trying to accommodate some ideas that we had which we think can work very well as new additions to the system. I have worked with few other system before switching to DEAR and I am extremely happy I made this decision.

Oct. 9, 2019

Have been using this app for 1 month and so far it has been good. Dear systems is very robust and is able to support many integrations. Support is also good as all inquiries have been responded to within 24 hours.

Feb. 18, 2019

App is fine, until you have a problem when the customer service is non existent. For what you pay for multiple users and how integral this connection can be for key areas of your business like inventory control and accounting, customer support should be much better.

Jan. 3, 2019

This is an easy Inventory Management System to use. We utilized the Onboarding provided by DEAR and the ongoing support we receive to make sure our system is being used as much to its potential for us is amazing. Kevin especially is always on hand to assist with any questions and tweaks. Other features would be also be helpful if integrated into DEAR - like to totals at the bottom of the Purchase Order Pages (and the other drop down pages)

Dec. 13, 2018

I dont understand all the great reviews. I feel like it's gonna take me months to get up to speed. You can't bulk edit anything within the app. You have to export and work in Excel or Sheets, then re-upload back into Dear and purge the stuff you don't want. If you're not very skilled at Sheets/Excel, good luck. Once I get set up, I think it'll be great but I dont know how long that's going to take. I need to hire someone just to get my products, categories and suppliers set up. And when/if you connect your Quickbooks, it's going to import Suppliers from your checking account. Meaning that time you used your debit card at the corner store, well that place is now a Supplier. Same thing for Customers and Products. It imported products I havent sold in months. In order to delete, I had to export a file, change the status then re-upload. Why all the steps to do basic things?

Aug. 28, 2018

We implemented the DEAR - Shopify integration recently, and so far, great! The integration was easy to implement, and the solution is easy to use. We now have visibility of all orders and inventory, from multiple channels, in one place. Having the automatic pull through has not only removed a tedious and time consuming manual process, but has reduced human error related to stock availability, customer terms, and fulfilment. We can also see sales performance across all channels in once place, helping us to make better business decisions.

July 12, 2018

DOES NOT sync inventory between Ebay, Amazon and Shopify. Or it doesn't seamlessly. I wanted to see my inventory on one page, but Marketplace Listings were in the Integration Channels --> Listings page, but Shopify was in the Inventory --> Product page. Exchanged emails with Support before getting a workaround solution, which wouldn't have streamlined anything. The interface was pretty and semi-intuitive , which is a shame.

Nov. 17, 2017

Dear systems has worked excellently for us with Shopify. We have 3 shopify stores and Dear helps us manage the inventory across all and warehouse smoothly and efficiently. It integrates well with sales and refunds and everything is updated instantly.

Aug. 29, 2017

DEAR has allowed us to manage our inventory seamlessly for the first time ever. Our stock is now always up to date, we can manage our invoicing and production orders all from one place. The support offered has also been amazing, with easy to follow tutorials as well as quick email and phone support. Would highly recommend.

Aug. 18, 2017

We've tried several inventories programs for Shopify and DEAR Inventory is by far the best. Our store has an extremely complex inventory so setup for us was a bit more difficult than it would be for the average Shopify user but every time we had a problem Josh was there to help us! Extremely happy we decided to give DEAR Inventory a try.

July 13, 2017

After considering several inventory systems like Trade Gecko and Unleashed we finally decided on DEAR. Even before we signed up the support and help we got from Kevin at DEAR was amazing. We had lots of questions over our trial period, which Kevin patiently resolved. We are in the process of switching over shortly and am sure that experience then will be as good as it has been so far. The integration with Shopify and Xero works really well!

April 5, 2017

As a small production company we have always struggled finding a system that works with us as our business grows. We have found that Dear is very user friendly and adapts easily to fit our specific brand. The support team has helped every time we need anything and they are always very quick and efficient with friendly positive attitudes. We highly recommend this system to anyone looking to grow their business.

Aug. 17, 2016

Inventory management used to be the biggest pain before we started using DEAR. This app is perfect!